Community resources
Community resources
Community resources
Jira Service Management
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Hello, experts: I'm doing an external app using .NET Core that integrates the Jira portal on it. Because <iframe> are out of discussion, I tried to do it using Jira API and oAuth2 authenticati...
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Hi, good afternoon. I've been having trouble while trying to set up the ticket creation down on my JSM portal, from a mail. I attached the error image here. We can enter the mail, but it does not ...
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- jira-service-management
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Hi ! I had a request from a manager who wants to be able to see, from the portal view, all the issues created by his team. Both of them have only access as ServiceDesk Customer. Is there a way to d...
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Hi, Is there an option of highlighting/colouring a custom field? so its more visual for the reporter? Thank you
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Hello Community, We saw in a jira project that they have a request only to share web links to manuals or drivers, how can I create this type of request?
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We do not want ticket creator/reporter to be able to add themselves as approver in the "Approvers" user picker(multiple users) field in JSM. I checked somewhere that this could be possible using a s...
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Is generating an internal comment when adding attachment to issue without comment - normal current JSD/JSM behavour? Just moved to 4.13 and found this. Theres a bug https://jira.atlassian.com/bro...
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Se requiere sumar el valor de una campo de varios tickets para después mostrarlo (de ser posible en un gráfico)
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We want to use the Zendesk integration to create Zendesk tickets from Opsgenie alerts but it seems you can not manually create tickets from Zendesk or at least I can not find how. It works to create...
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Hi, Thanks to the positive community response to my question yesterday, I'm going to chance my arm at another... We are on the FREE plan. In Service Management, when I close a case (Cancelled/Reso...
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We are using jira and service desk to create user issues (included ProForma) Is it possible to make requests visible to special groups of users? example: A normal user sees different type of reque...
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In this article it says that I need to go to admin.atlassian.com, select Settings > Emails but I don't have Emails in this menu, despite having maximum admin organization priv...
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Hi all, I've recently setup the Desktop Central (on prem) application from the market place. Everything is green and Desktop Central can see everything (as can Jira to desktop central). The issue I'...
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i have all configured and error is stil present. On MX toolbox everithing is green and DKIM is working. on https://domain-check.atlassian.com/ i got failed the veryfication
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Hello, When I extract the information from the alerts in Opsgenie, I would like to add the "tags" in the generated CSV file. How should I proceed? Thank you Cordially Jean-Pierre KELLER
- Question
- cloud
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hi From what i can see on the community boards, there are ways of doing this but all seem to require 3rd party add-ons. Is there no other way of setting a simple +2days to the due date on a ne...
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Hello community, we operate an internal help desk where most of the customers are licensed software users. This seems to lead to the weird behaviour that comments coming from those licensed customer...
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We are using Jira Service Desk to take questions from our Pre-Sales Team. Individuals seem to not be able to view requests sent by others with the same email domain. Unfortunately, I cannot draw ...
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Hi, I have to add a lot of customers to three different Service Management projects. What is the best practice to do this?
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Good Morning to all of you, maybe a silly but clearly an easy questions for most of you but drives us mad: We store open issues in a "review" state with a due date. As soon as the due date is reach...
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I have a question; at the moment we are using Jira Service Management (formerly Service Desk) (Server) for which we are receiving that we need to upgrade, but we are planning to upgrade to cloud...
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Below is an example and structure of an issue. It's possible to receive duplicates in the "Traceback:" section and I'd like to match and link the duplicate issues. I'm having trouble with the match s...
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I have a dashboard in which new tickets come into the queue based on the component. Is there a way to get notified when a ticket comes into this dashboard?
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Hi all, My question is about displaying check box options in multiple columns to better able to fit longer list on the request form within Jira Service Management. We had previous been able to do t...
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The purpose of this post is to help people identify and resolve some of the most common problems that affect customer accounts in JSM projects. 1. Customers can't see their own requests in...
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