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Jira Service Management
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Why are there two apps? For Alerts and for Incidents? They can both be installed and use the same user. Confusing.
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I got the following reason from Activity log for disabled notifications of some email addresses. [Channel 1] Dropped previously bounced, unsubscribed, or complained. Not delivering to previously b...
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- opsgenie
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There is a GUI bug in the SD portal that locks up the UI after about a minute or two. In other words, if it takes me more than a few mins to bang out the descriptions, then they end up losing everyth...
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Hi, When adding multiple attachments to Widget, it removed the old attachment and only keep one attachment which is the latest one. how can i add multiple attaments to Widget. Is ...
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Hello everyone, I have a project, and this is connected to a Microsoft E-Mail for E-Mail Requests. We have now noticed that there are sometimes e-mails that do not generate a ticket. There are no ...
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I have a board with 5 lists in it. I have automated creation of cards, movement of cards from 1 list to another, created buttons etc. I would like to enable movement of cards only when items in a c...
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I was really hopeful with ProForma helping me create design presentable "forms" and then I learned it is no longer for JSM Cloud so now I am back to learning how to create forms and views for custome...
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Hi all, currently I have an issue opening and managing my Service Management projects in cloud. I´ve created several template queues as SM type, but when I open the projects settings, a few ...
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I have an Insight custom field on a Service Management request type, and after a workflow transition I want to change a value of an attribute of the object. I´m using then the "Set the value of an o...
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Hi , We use a app called "Email This Issue" in our service management.When an agent reply to a customer in the issue Activity->Comments section, in the activity section under email tab we can see...
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I need to pull all of our incident tickets, but I need to exclude the Opsgenie ones. I need to somehow exclude the Opsgenie reporter and include the rest. Seems like it should be easy, but I am not f...
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I have a form/page that I created in Confluence that I need employees to fill out and attach to a request within JSM. Is that possible? It doesn't look like it, but thought I would ask. The only work...
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I was playing with some settings earlier (I'm a very elementary Jira user). I'm not sure how I managed to do this, but on sub-task creation a duplicate screen of the regular issue creation screen is ...
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Our company uses JSM for internal purposes. We would also like to offer service through JSM for external clients. How do I make a project viewable or not viewable based on who is viewing our portal? ...
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Hi, I´m working in elasticsearch with the jira connector but I can´t see how add customfields when a issue is created. Thanks
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Hello, We have a data center without a backup generator that relies on a UPS for about 3 hrs. We have alerts that send to Opsgenie when the data center moves to UPS power from city power. &...
1,617 views 1 1 Deleted user December 17, 2021- Question
- opsgenie
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I am trying to understand the configurations and purpose/usage of Applications/Services between JIRA SM and Opsgenie. We do not have Premier service so we do not have a CMDB so to speak. I und...
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Hello, I am setting up a Jira Service for a department and am trying to copy a Service created by a predecessor before me. How do I enable this dropdown menu in Internal notifications to allow admin...
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Hi, I've been playing around with this and have sort of managed this using hours which works for the first week then the second is wrecked. I would like the rota to run week days Mon - Fri 10:00 - 1...
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We are trying to use a rule in our existing email to able to manager create tiickets in Jira service management but the forwarding email is not allowed. How can we achieve this?
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Hi, we are using JSM to communicate with customers and support via email. Problem sending messages with embedded content (* .JPG, * .doc, doesn't matter) Clients receive attachments stored on JIRA ...
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Hi community, I'm the site admin for our tenant and as a company we want to enable (smaller) teams to manage their own Jira service project, so the team-managed (nextgen) projects seem ideal to fit ...
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I want to put the Insight custom field on the customer portal and that field should show only Insight objects related to the specific client. I don't know how to filter objects in that field dependin...
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Your request could not be created. Please check the fields have been correctly filled in. Introduce un valor para el campo obligatorio 'customfield_10005' Introduce un valor para el campo obligatorio...
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| Subject | Author | Posted |
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| 44m ago | ||
| Tuesday | ||
| August 12, 2025 8:27 AM PDT | ||
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