Community resources
Community resources
Community resources
Jira Service Management
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Hello, everyone, Maybe one of you can help me. Problem: I create a ticket in Jira Servicedesk, then I want to add a customer. I do that with Request participants. The problem here, however, is t...
666 views 1 0 Deleted user December 7, 2021 -
Hello, We're trying to make a customer portal user participant on different tickets, but he's not able to see them in any kind of way. I've done some testings and seems like no one can see t...
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Hi. I have requested Time tracking for JIRA app however the super admin has not received a notification to approve the installation and now it's in the status app requested and I cannot even c...
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I'm used to Jira Server and it's pretty customisable. Now I'm working on Cloud version and also can't use any plugins at all. What is Automation Allure TestOps: Launches Allure TestOps: Test Case...
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We have a few projects where we groups the request types in to logical Portal groups. However, we also have some Request types that we have placed in multiple groups (same request type, just multip...
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Hi I'm trying to do this too, is there any other way I can put the link on the Customer Portal (not on the announcement board) Somewhere below like a button?
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Hi, i've setup jira datacenter on azure with help of instructions given at : https://confluence.atlassian.com/adminjiraserver/getting-started-with-jira-data-center-on-azure-938846970.html But my URL...
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We launched the "Similar Requests" panel in Jira Service Management several months ago and I was looking to hear from you. What do you think about it? It is a feature that helps you i...
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As my Question states, I have an automation ending with issue transition to 'Canceled' for all linked i.e. prior issues resulting in the most recent issue being left as 'Waiting for Support'. I...
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Hola! Quisiera conocer que pasos debo seguir para crear alarmas en caso me este quedando poco tiempo para terminar de resolver un ticket de incidencia. También, me gustaría conocer que pasos debo seg...
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I want to know the best way to add users to groups from a JSM ticket custom field value. Can this be done with JSM automation tool? Automation for Jira? If not what is the best tool d...
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How does Jira change its database schema (eg expand the length of existing columns) between versions
I have seen seen a number of errors like this recently: java.sql.SQLException: Cannot change column 'OBJECT_ATTRIBUTE_ID': used in a foreign key constraint 'fk_ao_8542f1_ifj_obj_attr_val_object_attr...
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Hello! I'm sending an email to an Opsgenie team and I want to set the priority to something other than the default P3... is there anything I can include in the email Subject line or Body that will t...
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- opsgenie
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Is there a way I can export all the jira service desk tickets such that it is more portable and app agnostic for archive? For instance, I see each ticket has the ability to export to say Word ...
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Users will enter a completion date in Jira. Sometimes this date is today or prior and sometimes they will enter a future date to follow up and verify the issue closed. I would like to make a...
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I am trying to create an automation rule to create subtasks for a New Hire/Onboarding parent ticket. I want them to be able to enter the components and it create a sub-task for each component t...
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Jira Service Management can be used to help many different types of customers in many different ways. For a customer service management project where your customers are external to your business, bra...
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I receive these ticket through a 3rd party app. How to I add the "From" email address to a specific project?
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Hi, it seems when one of the automation rules is triggered and does what it intends to, it also sends an email to the Agent. How do I stop it from sending email messages to Agents about the Resoluti...
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how to extent licenses for single addon
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Hey team, Can you help us fix this issue? For some reason when we opened a ticket is created it as Anonymous? Thanks!
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Hi Team, I have successfully added all the records to my Domain admin DNS. When i tried to verify email domain configuration, getting the attached error. Please help me to configure Add custo...
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Hi, I am new to JIRA. Currently I am using JIRA Service Management free edition. Just wanted to ask is there any way to update status of an issue/incident with REST API 3 using Put method?
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There is a GUI bug in the SD portal that locks up the UI after about a minute or two. In other words, if it takes me more than a few mins to bang out the descriptions, then they end up losing everyth...
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Can we update the status of the issue as well using the PUT method of REST API 3 like other fields such as summary, description, etc., in JIRA
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