Community resources
Community resources
Community resources
Jira Service Management
-
Is there a way to update the email template for the notifications sent to agents? Since we use different queues for our customers we'd like to add the Organizations value to the subject line so the a...
-
I have a new agent, who isn't getting email notifications when a new ticket is created. I searched the documentation and verified the settings and it seems like they should be getting emails, but sti...
-
I want to force a resolution comment when a ticket is resolved. I have watched numerous videos, but I don't see how to do it. Can I buy a vowel? Vickistan
-
What a year it's been for Jira Service Management. On the heels of the Gartner Magic Quadrant in September, we are pleased to share that Forrester named Atlassian a Leader in their latest ...
-
We want to identify the issues that "Urgency" field has changed. We couldn't do this with JQL. Using the "Field Value Changed" trigger with Jira Automation, we can report when the Urgency field chan...
-
How to export a report of active users for specific date?
-
Hi, I've configured a Zendesk integration in OpsGenie to do this: "From an Opsgenie Alert, create a Zendesk Ticket and synchronize both systems to reflect the changes made in any of t...
-
Hello, I am looking for the information regarding the GDPR as a PM. I found the information in the below link regarding the GDPR in JIRA which got my attention https://confluence.atlassian....
-
We want to disable public signup as it creates a lot on new internal accounts in our system. We would prefer to only deal with registered users. What then happens to email from new users? Are t...
-
So we have two clients and each of them is managed by the same person. I have added said person to both organizations within Jira. When it now comes to this person making a ticket o...
-
Hello, I am looking to move a couple thousand issues into a new project. With that said, these are issues that are linked out to various places outside of JIRA. What happens to these li...
-
We have tried on (Windows 10 , 11) chrome and Firefox but the icons don't show, screenshot attached. please assist. But it works in Mac and mobile browsers . Thanks, Sakthi
-
после отправки письма на почту не создаются тикеты в jira со вчерашнего дня не приходят автоответы при обработке заявок на почту
-
We built our app, so it’s no wonder that we like it. But experience shows: We have more satisfied customers, and a modern IT support process which feels fresh and exciting. Tobias, yasoon's co-foun...
-
...ode=block', 'Atl-Traceid': 'a7cbcab36b582704', 'Report-To': '{\"group\": \"endpoint-1\", \"max_age\": 600, \"endpoints\": [{\"url\": \" \"}], \"include_subdomains\": true}', 'Nel': '{\"r...
- Question
- opsgenie
-
Update We have just deployed an update to this feature that lets project admins choose which display format is best for each SLA in this project. Learn more below. Starting in December we...
-
Hi, I want to create multiple automations for my service desk so whenever someone asks about creating a certain thing JIRA will automatically respond to the ticket. I've managed to set one automati...
-
Hi, Unfortunately our email integration is missing the "Actions" what do we have to do to make them visible? Otherwise it is unfortunately not possible for us to close alarms via email or? Many gre...
-
Hi Team, We have a scenario that we want to implement, when an SLA is breached then we want a filed to be visible and it should be compulsory to add value in the field. And if the SLA is not...
-
We purchased the Jira Service Management Premium version, and I am the Site Admin role, but I cannot update my Full Name. It shows that 'Full Name is set by your admin'.
-
I made Jira service management project and want to add 'enter' at Request form help and instructions on request type. for now, I only can write one line request form help and i...
-
Hi all :) I'm having difficulties with our SLA settings. The SLA should only be applied to issuetype = Support. I have specifically set anything that does not = Support to have no target set...
-
So I want to set up automation from JSM request. I would be using a select list (cascading) and based on the last value. Then use that value to equal a Jira Group in Administration Users & Groups...
-
Hi team, Is there any ways that I can check if a jIRA form is using Proforma from service desk API? Thanks
-
We want to create a request type in service desk to have user facing com.atlassian.servicedesk:sd-request-participants custom field. How can we create it ? Thanks
Atlassian Community Events
| User | Count |
|---|---|
| 32 | |
| 17 | |
| 8 | |
| 7 | |
| 7 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 25m ago | ||
| 25m ago | ||
| Friday | ||
| Thursday | ||
| July 11, 2025 4:42 AM PDT |