Jira Service Management

JIRA Service Desk ********************* Acess portal customer ***************************** I created a portal with the following structure: - Main page     - Menu   &...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Can JIRA Service Desk show the queue to Customers as well as to agents? Is it true that only agents can see the queues? Is there a way to show this to customers?   I know I could define q...

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• jira-service-desk

Hi, in cloud JIRA SD with agents, collaborators, customers I want to know if there's a way to: allow collaborators load worklog in issues created from SD allow SD agent assign issues to collabora...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

I want to be able to access the knowledge base while in service desk. The idea is that when the agent is entering the ticket I want them to be able to access any available knowledge base information ...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

When a user attempts to log a service desk issue, the ajax wheel spins and nothing happens. No issue is created. Upon using the js console, I can see an error thrown:    AJS.contextPath()...

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• jira-service-desk

Dear community,  Is it possible to setup JIRA ServiceDesk as a mutli-tenant solution ? Our objective is to be able to serve mutliple clients without sharing information (segregation) Do ...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm looking for a way to update SD tickets every 30 minutes with a current status. Is this trivially doable?

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• jira-service-desk

Hi,  We are evaluating to migrate from Zendesk to JIRA Service Desk, One of the things we do with Zendesk is to allow our customers to log in using the same credentials they use to our sys...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

JIRA Service Desk ********************* I created a portal with the following structure: - Main page     - Menu          Sub Menu 1  ...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

We are using JIRA Service Desk, and do get all of our support issues by mail. This is working fine. But, if the email is html formatted, with tables, inline images etc, these are not displayed...

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• jira-service-desk

Hi guys, How can I allow unrestricted access to issues so all customers within a project can see an issue raised by other customers? Many Thanks, Siva

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Sender/Customer (a member of Service Desk Customers ROLE) emailed to get a ticket created.  After she got an email notification, she replied the email, which should be added as a comment to...

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• jira-service-desk

Are there any Survey tools or Add-on for JIRA Service Desk? We want to implement a survey when we close the service request. 

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• jira-service-desk

Is there a way for my customers on the service desk to see the progress of sub tasks associated with the ticket?

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• jira-service-desk

Why is "Delete Issues" permission mandatory (recommended) on a Service Desk Project? Screen Shot 2015-06-17 at 8.43.15 AM.png We'd like to prevent SD agents from accidentally (or on purpose) deleti...

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• jira-service-desk

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• jira-service-desk
• cloud
• jira-service-desk-cloud

In service desk: Will it be possible to assign sub-task to collaborators?

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• jira-service-desk

Hi, we are looking for a way to automaticly set due date (for example once a day) according to SLA Time to resolution from SD. Is there any way to do this? Also for clonned issues. Regards, Pawel ...

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• jira-service-desk

i have created a notification scheme where mails are sent to multiple users for events like - 'issue created,resolves and commented' the notifications are being sent alright when sent through admin ...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello,   This will need a bit more explaining to make a point... We have, for example, two different KPIs (SLAs), one for Blocker incidents and one for the rest. The ticket was acknowledged wi...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

i have made a custom notification scheme for my project and am trying to send notifications to multiple users for events like 'issue created' , 'issue commented' , and 'issue resolved'. i am receivi...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Is there a way to disable the on boarding help bubbles such as: "The Customer Portal is where your customers raise requests. See for yourself by creating a request now."

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• jira-service-desk

Can I change the default priority of new issues created through the Customer Portal? By default all the new issues are 'Medium' prioritized. Is it possible to change that? Is configurable per Service...

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• jira-service-desk

We use JIRA Service Desk, but don't use the email functionality. I'd like to use JEMH for system integration purposes (Issues created by a customer system) How do I resolve the permission conflicts...

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• addon-com.javahollic.jira.jemh-ui
• jemh
• jira-service-desk

We dont get any email in our email channel. I have checked the connection to our email server in JIRA several times. And it always says everything looks good. When delete the email adress and set it...

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• jira-service-desk