Community resources
Community resources
Community resources
Jira Service Management
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Sending email to approvers but using 2 different approver fields depending on transition in workflow
We have 2 locations in our workflow that require approvals: 1. Peer Review 2. CAB Review For peer review I am using the Approvers field. For the CAB review I am using a custom multi-user fie...
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Hi, I would like to know if OpsGenie is able to provide or suggest some past incident when a certain pattern of alerts are coming. For instance, one day we receive this pattern of alert : - Alert ...
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Hello Jira, we are using JSM 4.20.2. there is auotmiation to alert to some users. so some user added to participants automatically. I want to setup that some user not to add participant automatica...
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We have a JSM portal that is open to anyone and we have a lot of requests that come in on a daily basis. Currently we create the issue with the agent as the reporter and then add the customer's...
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Hello there. I am just reusing my working script, with the difference then before I used in Jira based of CF. Now I want to search for a object via IQL facade a iterate over the results. Here i...
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Hi, I want to understand if there's a way to send an email automatically to approver/s immediately after assigning approver/s. Basically we want to send out some information to the appr...
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TL;DR: we announced some big updates to our SLAs features As most of you know, a Service Level Agreement (SLA) is a common concept in ticketing systems to track the amount of time...
- Article
- halp
- ms-teams
- notification
- sla
- slack
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My friends, good morning! I need help with the second question: I have a ticket opening automation via automation that is executed when the ticket “Admission Equipment Combo” is created. Then the ...
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The reference documentation for the Server version of Insight appears to be missing. https://confluence.atlassian.com/insightapps/insight-rest-api-1085180885.html This page contains a broken link. ...
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In Scriptrunner, I am trying to create a Scripted Field for a Jira Service Management project. The field will be fetching the date of the last public comment that was made by a user who i...
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Hi, Hoping someone can help please :) We use Bitbucket Cloud and do deployments via Jenkins, I'm trying to get the deployment information feeding into the DevOps Analytics Report. Currently we've ...
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getCustomFieldObjectByName method is deprecated, Need to modify the scripts to use getCustomFieldObjectsByName method. After using getCustomFieldObjectsByName(String) it removes warning ...
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I have a list of organizations in my project, all containing users (a user is in just one organization). I would like to set the Organization field after the reporter's organization, but haven't fou...
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Need to show the customized field next to each task.
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Hi Our JIRA Dashboard has suddenly stopped receiving requests raised by our customers through email. What should we do?
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Hi, I'm a first timer trying to set up Jira for support tickets. We have a seperate Jira Service project for this customer. The customer ALWAYS reports issues via phone, which means the service desk...
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Hi I'm trying to integrate external forms that we receive by email in our JSM. The forms come from a formsparks email address as text and contain the email address of the customer somewhere in the t...
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Hello Do you have an option on Jira's email settings to "preserve email headers" or set "Reply-to" headers? thank you.
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{"errorMessages":["Something went wrong. Contact administrator"],"errors":{}}
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Hi all, is it possible to add an approver to a request afterwards? Some of our users request access to sites or mailboxes, which have to be approved first, or they use the correct form with t...
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Is it possible to migrate a project created from the ITSM template from one cloud site to another cloud site (also, in the different organizations)? I have been researching, so far know that the&n...
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Is it possible to migrate a project created from the ITSM template from one cloud site to another cloud site (also, in the different organizations)? I have been researching, so far know that the&n...
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Hi, Is there any way to export Epics, Features, User stories, sub tasks and Sprints, created in Target Process(TP3) to Jira? Any suggestions ? Thanks.
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Hi, Is there a way to send a reply to a client who emails in a ticket request, but their email isn't in their Organisation list? At the moment if their email isn't in the list the message just gets ...
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Is there a way to mimic a CloudWatch SNS notification when creating an alert so that it will be picked up by the CloudWatch API integration instead of the Default API? I've tried posting SNSEvent ...
- Question
- aws
- cloud
- cloudwatch
- opsgenie
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