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Jira Service Management
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When I am looking at a list of alerts, I would like to see a notification that there is an note already on the alert and how many notes if more than one. Is that possible?
- Question
- opsgenie
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I have to believe there is a way that people can create forms that can then be turned into tickets, but so far, nothing we've found seems to work well, if at all. My question is, what are companies ...
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My team is creating a new customer portal to submit incoming requests to our team. One field the customer fills out is 'Due Date'. We can't figure out the syntax for how to pull the due date informat...
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Hi, I have two add-ons installed in Jira and I would like to know how to update the number of users regarding the invoicing. These are: custom chart and advanced export Thank you
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Hi, we use JSM (server) to track Incidents, Major Incidents and Problems. The tickets 1st level can't solve, they assign to 2nd level groups of users. These users have a Jira Software license and can...
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Jira Service Management
- Question
- jira-service-desk
- off-topic
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Рассматриваем ITSM решение для крупной компании (15000 человек). Есть ли официальные представители компании в России, которые могут провести персональное демо Jira service management, ответить на воп...
- Question
- jira-service-management
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Hello, Is it possible to update an external resource (other website) when a Jira Service Management customer (with the Service Desk Customers project role) changes his password in his profile? And i...
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I found the option to set properties for organizations trough the rest-api. https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organizatio...
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hello, we created a users for a service desk project, and this one should just control and answer the calls. It is an external person who is not a direct employee, only provides services to the suppo...
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We are considering a move to Jira Service Management as just one of many possible options of similar tools. In researching options I have had some limited but less than positive feedback in terms o...
- Question
- jira-service-desk
- jira-service-management
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Hi Community, I am using complete premium Atlassian stack. now, I am trying to add insight asset management functionality to Jira Service Management as per the standard ITIL/ITSM. However, I am not ...
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If I have several queues to deal with how to identify the isues that come in, can they be marked in red or in some way so as not to have to go through the content of all the queues to see if there ar...
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Hi, Wanted to know, If an alert is de-duplicated, will the other fields like message and description can be updated?
- Question
- opsgenie
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Hi there, Is there a way to control the field configuration / field visibility for Sub-tasks. There are many CustomFields that are specific to certain RequestTypes, for e.g. CR_Approval_Group...
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Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA thresh...
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How can you un-archive an archived article from your knowledge base? I'd like to restore a bunch of articles that were archived but I can't seem to find how to do this.
- Question
- jira-service-desk
- jira-service-management
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Is it possible to disable customer notifications for Issue Created for specific customers but leave it ON for others? If so, how?
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Hello, We have set up Jira Service Management (Cloud) to receive requests sent to an email address hosted on our local exchange server and all has been working fine up until now (worked for over a m...
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Hello, When I try to change the customer notifications and setup e-mail to receive the incident, the screen just keep in looping and nothing happens. Please see the attachment. Thanks. Thiago
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I've created an automation so that whenever a story is created, it will automatically generate sub-tasks. I would like to know if the name of the story can be automatically flowed to the sub-task. E...
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In April of this year, we acquired ThinkTilt, the makers of the Marketplace form building app ProForma. Following a lot of integration work, we’re excited to announce that we’re rolling out a new no-...
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Service desk users cannot select the reporter in the item, even with permission to modify the reporter. Does anyone know what it could be?
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We cannot enable SSO, don't ask. So our users have to logon with a dedicated email alias. We send them to our portal, they can see our JSM projects, and the login button is in the upper ...
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Os usuários service desk, não conseguem selecionar o relator no item, mesmo com permissão. Permissão Campo
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| 28 | |
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| Subject | Author | Posted |
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| Tuesday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT | ||
| July 29, 2025 5:22 PM PDT |