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Jira Service Management
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I have this message after the upgrade to the latest Version 8.21.0 However, I cannot install the Service Desk. When I click on "Install" button, I get the following error message: "An unexpected er...
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I just started using Insight for managing our assets. And I wanted to add an option to assign an employee to the asset. For example, laptop to the employee. How do I do that?
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We need to clone issues within the same project (same workflow). The clone issue must retain the same original status of the cloned one. We are trying to implement this feature with Automation. Th...
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How to active the inactive workflows in company managed Jira project. In addition I would like to know where can I find a simulator of data center and videos about how to manage and administrate it?...
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Hello all Thanks for reading and assisting me already. I am the owner of a support hotline in a company and I created a dashboard for the whole team. On the left side of this dasboard I want to ha...
517 views 5 0 Deleted user January 2, 2022 -
Good night; I hope you have a happy New Year! Please I have problems with our account 4puntocero; because we have to update the card data. We did it last friday even so the payment is not updated; ...
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Hi everyone, Currently, we want to change plans on our JIRA as the amount of users we have does not justify the level of subscription service we are on. When trying to change the plan, ...
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Ive setup my 1st jsm. And the default board has a list of issues with a status dropdown for each issue - rather than the classic canban type board of a column for each status and you drag and drop th...
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Hello guys, I have a user that got added to project to watch over incoming tickets, currently he is getting all notification including when comments gets added on a ticket. User asking to limit noti...
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- jira-service-desk
- jira-service-management
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please a need a link to download investor pitch deck
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I've made a successful API call using the integration key to create alert. It is possible to close the alert using the user api key? With this command curl -X POST https://api.opsgenie.com/v2/alert...
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- opsgenie
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Hello So I have just started using Jira Service Managment. I have created a new Queue called "Unassigned" so that I can view any incidents wherby the Assignee = Unassiged. However if I am ...
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Is there a possibility of maintaining two separate set of weekends for different years in Jira Service Desk? We have recently had a change in our weekend from Fri-Sat to Sat-Sun from 2022 year onwar...
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Hello, I'm new to Opsgenie (as included in Jira Service Management Cloud). I need to login into Opsgenie app on Android app. The problem I have is about the login with microsoft account. When I try ...
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- opsgenie
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I need to set up an automated report on how many tickets a team has completed for the previous 4 quarters and/or twelve months. They should be separated out by quarter or by month.
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Is it possible to make a jira team private? All the documentation i've looked through has said to click on a "Make private team" option but for the life of me i can't find that button
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Is there a way to apply an entire thread from slack into a JIRA ITSM ticket? I understand you can create an issue, but our company uses the thread for troubleshooting certain issues and I'd like to b...
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...on't know how and what type of permissions to give. In the second article cited I read: Request participants Users with this permission can: View requests in the portal. Add public c...
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Hi All, We are looking to populate a custom field with an automation rule that actively tracks the duration in days since an epic was moved to In Progress. i.e. This field should display the number...
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Does Insight works on MacOS and a cloud environment?
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Change is something that most people would initially reject why? Maybe it has to do with something that you don’t like or could be that you’ve gotten used to another thing and the switching routine j...
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Template Injection in Email Templates leads to RCE on Jira Service Management Server - CVE-2021-3912
Hello Atlassian, I have been looking for the description regarding CVE-2021-3912 from below link Security Advisories | Atlassian and i can't find it why don't ...
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We are using MS Office's outlook. In receiving mail from jira-services-desk, I get the following error: ``` atlassian-jira-outgoing-mail.log 2021-12-30 05:20:52,749+0000 ERROR [] Caesium-1-1 anon...
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Hi all, I need to access the old Mindville Insight REST API to retrieve data needed for migration to JSM insight. I have the API document which is at Insight REST API | Atlassian Support |...
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Hello. I am trying to get a list of alerts for the previous calendar month with specific tags via an API request . I don't find anything about this in the documentation. could you please prov...
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| Subject | Author | Posted |
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| Tuesday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT | ||
| July 29, 2025 5:22 PM PDT |