Do customers get emails if they are a participant but not invited to jira

[Ehsaan Gaffar]

Hi, I wanted to know if requested participants can get emails about ticket responses after having a Jira account created for them, but they have not accepted an invite to the project.

In this case, I have added them to an organization, creating their account and sending an invitation to the project in the process, I then added the newly created account as a participant on a ticket, and send a reply to the reporter, will this participant get this reply in an email as well? I'm asking this as they will not have access to the account for a few more days, but need access to the ticket responses. Thanks

[Fernando Eugênio da Silva · Accepted solution]

@Ehsaan Gaffar , welcome to the Atlassian Community!

Yes, once added to the ticket, the participant is notified of each new comment added to the ticket, just like the reporter.

[Ehsaan Gaffar]

Hi @Fernando Eugênio da Silva

Ah great thanks for the answer