Community resources
Community resources
Community resources
Jira Service Management
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Quisiera saber si es posible y de que forma se puede configurar la opción de restringir a 1 o 2 personas el permiso de asignación de incidiencias, actualmente esta función la tiene todo aquel que est...
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Trying to automate when a new issue is created within a portal, to clone a task onto another project
My team is creating a new portal to have customers submit requests through it. I am trying to figure out the JSON syntax in order to add a LABEL of "ISD" to each cloned issue, when creating a cloned ...
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Hi everyone! We are currently running a new Jira Service Management Lightning Talk series and we want to keep the conversations going after each episode ends. As part of our follow-up ...
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If you’ve been wondering, how to perform multiple creations of JSM organization or how do you import a specific set of customers into a specific Jira service management project (JSM project). Look no...
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Hi all!! Recently I have received a request asking to add mandatoy approvers for an specficic request type. The problem here is not that I do not know how to set approvers, the proble...
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We have a lot of internal users that make requests that our outside of our IT service catalogue. We would like to Move these requests to another project to go through an intake process and hand...
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When I am looking at a list of alerts, I would like to see a notification that there is an note already on the alert and how many notes if more than one. Is that possible?
- Question
- opsgenie
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I have to believe there is a way that people can create forms that can then be turned into tickets, but so far, nothing we've found seems to work well, if at all. My question is, what are companies ...
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My team is creating a new customer portal to submit incoming requests to our team. One field the customer fills out is 'Due Date'. We can't figure out the syntax for how to pull the due date informat...
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Hi, I have two add-ons installed in Jira and I would like to know how to update the number of users regarding the invoicing. These are: custom chart and advanced export Thank you
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Hi, we use JSM (server) to track Incidents, Major Incidents and Problems. The tickets 1st level can't solve, they assign to 2nd level groups of users. These users have a Jira Software license and can...
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Jira Service Management
- Question
- jira-service-desk
- off-topic
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Рассматриваем ITSM решение для крупной компании (15000 человек). Есть ли официальные представители компании в России, которые могут провести персональное демо Jira service management, ответить на воп...
- Question
- jira-service-management
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Hello, Is it possible to update an external resource (other website) when a Jira Service Management customer (with the Service Desk Customers project role) changes his password in his profile? And i...
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I found the option to set properties for organizations trough the rest-api. https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organizatio...
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hello, we created a users for a service desk project, and this one should just control and answer the calls. It is an external person who is not a direct employee, only provides services to the suppo...
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We are considering a move to Jira Service Management as just one of many possible options of similar tools. In researching options I have had some limited but less than positive feedback in terms o...
- Question
- jira-service-desk
- jira-service-management
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Hi Community, I am using complete premium Atlassian stack. now, I am trying to add insight asset management functionality to Jira Service Management as per the standard ITIL/ITSM. However, I am not ...
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If I have several queues to deal with how to identify the isues that come in, can they be marked in red or in some way so as not to have to go through the content of all the queues to see if there ar...
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Hi, Wanted to know, If an alert is de-duplicated, will the other fields like message and description can be updated?
- Question
- opsgenie
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Hi there, Is there a way to control the field configuration / field visibility for Sub-tasks. There are many CustomFields that are specific to certain RequestTypes, for e.g. CR_Approval_Group...
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Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA thresh...
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How can you un-archive an archived article from your knowledge base? I'd like to restore a bunch of articles that were archived but I can't seem to find how to do this.
- Question
- jira-service-desk
- jira-service-management
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Is it possible to disable customer notifications for Issue Created for specific customers but leave it ON for others? If so, how?
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Hello, We have set up Jira Service Management (Cloud) to receive requests sent to an email address hosted on our local exchange server and all has been working fine up until now (worked for over a m...
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