Community resources
Community resources
Community resources
Jira Service Management
-
Dear Team, I am trying to send Incident update using Slack notification feature but everytime it create a new notification for the same Incident instead using thread option for the same Incident. ...
-
Hi, Do you have any experience with building an SLA policy in JSD? I'd like to define one SLA for a specific type of ticket and ticket handling team - time to first response and solution counted on...
-
When new support tickets are created in our service desk, they get assigned to me (an Admin) instead of the project lead (UserA). I did check other forum posts with the same issue, but their steps...
-
Hello, Recently, I've synchronized the existing "Department" and "Manager" attributes in our Azure AD using Atlassian Guard. I'm currently trying to get these attributes into an automation, but...
-
Hi, Is there a way to setup an automation that does the following steps: 1) Uses saved filter to export the data into an excel file - automatically. 2) Then, stores the excel file into a S...
-
It looks like our database is taking a little longer than usual to sync up. Wait a few moments then try again.
-
I'd like to have a channel per project on Jira, for team members to see existing issues/tickets and their status. I've got a notifications channel set up, but that's not quite what I'm looking for.
-
When create new dashboard and add gadget "Test Runs Summary", find target test executions by "Saved Filter", input valid filter but it will not be available in search result list. How can I user my ...
-
We used the "Reply to customer" function and sent an reply to our users. and now we are trying to forward our reply to other users in email outlook. Is there any way we can pull this reply in ...
-
It looks like our database is taking a little longer than usual to sync up. Wait a few moments then try again.
-
Hi all, I had a customer ask me yesterday if it would be possible to prompt an agent to write a knowledge base article if there isn't one already for a specific topic / ticket. Has anyone else ha...
-
I am unable to find operations tab to navigate to integrations. I want to integrate JSM with SECEON.
-
I tried a few things to get the value provided by the fieldkey from a from into the ticket summary via automation. but it still keeps empty. this is what i tried {{issue.forms.23daeea...
-
When I opened my project on Jira now, I did not find the kanban board. Knowing that my project is on Jira Software Project. What is the solution to the problem of the kanaban board no...
- Question
- cloud
- jira-service-management-cloud
-
Hi JIRA Team, Can you please provide the best solution for the below error. It looks like our database is taking a little longer than usual to sync up. Wait a few moments th...
-
Hello, yes it is a question that has been asked before but I want to confirm it again. We will look at the tickets received by 3 people. But there are more than 10 employees in the company, s...
-
im trying to turn on an automation, where; - summary includes the exact phrase "Invoicing 2.0 ran successfully on CSL", and - reporter = BeelineDBATeam@beeline.com in that scenario...
-
Hi There, We have more then 500 Application Codes "App Code", when raise the change, change requestor will use the related "app code" to associate with the change. And currently, the "ap...
-
I went through the link below https://community.atlassian.com/t5/Jira-Service-Management/Priority-field-is-missing-from-the-list-of-available-fields-for/qaq-p/2287166 . Please let me know what...
-
HI All, How do you effectively create a dashboard per-person service desk agents for performance analysis using key metrics such as 1. completed tickets per agent 2. SLA success/breached...
-
Hi, trying to run a basic gadget / dashboard showing # of issues at 0-30 days old, 31-60, >60. Have tried the standard gadgets and fields, but none do this pretty common and basic function....
-
I'm confused why you would hide a user count from me. If I go to the Subscription page in the Billing section of my Opsgenie instance, it tells me I have 160 seats/licenses. And... hooray, it will ...
- Question
- opsgenie
-
An automation that automatically assigns a certain user to a task when a specific status is chosen keeps running. However, the rule doesn't exist anywhere. Not on the project automations or the ...
-
Is there a way to report on all associated email channel addresses across all projects in Jira Service Management? We would like to review the email channels associated with projects in a single list...
-
Good afternoon, Bear with me, as I'm extremely new to JSM. I'm building a ticketing system for a department in my org. This will be used to request configuration of items by said department....
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 29 | |
| 13 | |
| 8 | |
| 8 | |
| 5 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| 7 hours ago | ||
| yesterday | ||
| August 19, 2025 5:31 AM PDT | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT |