Community resources
Community resources
Community resources
Jira Service Management
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Hi JSM Experts, I wanted to improve the workflow design for a customer service project in my company. We're using this customer service project for supporting external customers. Basically I would ...
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Hey, We have a request type for new courses in our company, Each user can ask for just 2 courses in one year, if they complete 2 courses I want automation that will immediately move it to "Canceled...
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Hi Team, I wanted to set Request Participants through Emails. Eg. If someone send an email to Jira with Email IDs in email body, Automation rule would fetch those email IDs and add them as Request ...
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Hello, we would like to move our projects (esp. Service Management) to Germany (AWS Frankfurt). The move was planned as follows: The move was scheduled to take place from Jan 22, 2025 to Jan 29, 20...
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I want to move some tickets to direct close
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I am looking at our Help center portal, and under requests you can filter on open and closed but the results are very mixed. Occasionally getting closed entries in open and open tickets in closed. I'...
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"Client must be authenticated to access this resource" / Error 401 for REST API call with basic auth
...}'); } } That returns a 401 Unauthorized error. I set Create Issues permission to public and my user has the roles "Administrators", "Service Desk Customers" and " Service Desk Team".&n...
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I'm trying to use JQL to filter my issues by Request Type Groups. I'm retrieving a list of Request Type Groups from this REST API https://developer.atlassian.com/cloud/jira/service-desk/rest/ap...
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Error AADSTS50105 encountered when logging into Atlassian cloud
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Hi, I'm implementing a new JSM and now I'm creating a "request form" for the portal. If I create a form from a template, they all contain the "Urgency" field by default. And here I need to get my be...
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Hi All, Good day! I have added the users 7 for free plan jira cloud, but out of 7 users one of the user not able to assign tasks rest for all i can assign the tasks what could be the...
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We have come across an announcement that opsgenie portal is currently deprecated. Will the SDK keep working or will those needs to be migrated to another alert api?
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In which screen or settings, we can change the fields that are displayed in the emails sent for Automation. This comes from Automation for Jira Address. Currently we like to customize these f...
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We have a Jira service management project created and a portal set up for external users. Knowledge base articles have been created in confluence and linked. external users see the v...
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Quick question - is there an easy way to copy all watchers of the newly created issue to Request Participants field?
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I created a form to allow our users to submit bugs and feature reuquests. But I can't seem to make it avaialble to the public, ie non-jira users. How do i do that?
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Hi, I am looking for a way to set up such a pie chart for a dashboard: to show the count of tickets per person assigned to the ticket, and th...
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Hi, I started playing with JSM and when I created the first JSM project and went to look around, so when I looked at reports -> workload, I found accounts that I don't know. &n...
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Hi, I have a flutter app that is used by external customers. They shall be able to create a service desk ticket from within the app. I am going to use the REST API for that. Goal is...
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I am new to Jira and trying to solve a complicated issue. I have a board say SIT with hundreds of tickets. Some of the SIT tickets are linked to tickets on another board. I want to be able to see all...
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Hi, I've been out of the Jira loop for many years and would like to ask for feedback on how best to structure a JSM project. I'm sure this support structure isn't unique, but just trying to get my h...
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I am working on an automation that will prompt a customer for feedback in certain intervals. For the sake of testing, I have it set to run after 15 minutes, leave a comment, then run again 30 minutes...
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I have my AI Atlassian intelligent connection set up. However, within the JSM when open incident Related resources section, articles, PIRs, and issues related to this incident are supposed to be avai...
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I am trying to create an automation that when a custom field is completed in a child issue (sub-task to a service request, or task to an epic), that same custom field is updated in the parent issue. ...
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Do we have a way to have a description of the JSM Dashboard available to explain the purpose of the dashboard without using the Rich Text Gadget? I see for each filter, we have the ability to click o...
Atlassian Community Events
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