Community resources
Community resources
Jira Service Management
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Is it possible to export an on call rota from Jira Teams to a Slack channel at a certain time? I have migrated from OpsGenie as it's being deprecated to the function within Jira Service Management. ...
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I am trying to create an automatic automation that sets the approver as the requester's/Reporter's/initiator's manager and have tried many ways but to no avail. Can anyone help? As a last re...
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Is anyone aware of any way to sort linked issues within a main ticket? currently they are listed as they have been added but it would be great to have them sorted by status or the date the linked iss...
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...lways public? Did try simply with "public" : false Either with Visibility / Identifier / Type / Value. Would hope that if automation is able to put internal comment by itself, it should be s...
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When an incident is updated in ServiceNow, a POST request is sent to OpsGenie. The payload looks like this: { "alias": "", "incidentNumber": "INC545xxxx", "state": "Ad...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Maybe we are doing something wrong, I don't know. Is it possible to enable this and I'm missing it? As you can see here in the image, the request participants section already has the functionali...
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...ncomingData, no matching alert update rule was found. i have other rules aswell and all are working beside this one, so i want the Alert to be Closed on Opsgenie when a public reply i...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I'm having trouble creating an automation that uses a radio value to conditionally show or hide certain information. The data comes from a form that eventually creates a new ticket in another projec...
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I created a dashboard that uses the Sprint Health gadget. We use the dashboard to report on sprints that have closed, rather than reporting on active sprints. Previously, the gadget showed the data f...
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Hello, we are currently building an open support portal with self registration following this information: https://support.atlassian.com/jira-service-management-cloud/docs/change-global-customer-...
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by selecting the List view in Jira planning the following message is appeared: We can't handle the current filters, please clear to continue. Clear the clear button doesn't res...
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Hello Jira Community, I am trying to copy some text from a field in my form into a description of a new issue, using Jira automation. What's special here is that the text that I am trying to copy ...
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Hello, I want passwor Hello, I would like to inquire about the following regarding the email "skyun@asicland.com": I want to reactivate this email. I want to recover the password ...
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Hi Team, We had enabled Jira widget for service desk in our dashboard. We are not seeing the widget anymore. I came in to check the settings in the board and I see the attached error. Is Jira Set...
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Hi, I have a Jira Service Management project on one Organization that I want to move to a new organization. I have set-up the project on the new Organization and I wish I know if I can copy the iss...
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I can't add 'Project Picker' field to Request Type form. Every time I add it, it gives an error as HIDDEN. How can I add Project Picker to Request Type form? Thanks for your support I can't ...
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Hi, I am automating alerts for issues which are due within 2 days, and needs to send the email to a dll, but the mails are sent sometimes only to the dll. Can anyone help
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We currently use a portal in Jira Service Management to manage our User access as we have 100's of different permission groups and systems. Would it be possible that on submission of a Jira ...
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Hi Jira Community, I have configured my Jira Service Management workflow to prevent both agents and customers from commenting on a closed ticket by setting the appropriate workflow properties. Howev...
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Hello everyone, For one of our project, we are currently struggling with a way to sort issues for agent to work with. Basically there is a team there, who are just taking is...
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I have a webhook integration configured so that when it receives an ack, it sends a notification. However, I noticed that sometimes the owner comes in email format and other times it co...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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QUANDO MOVIMENTO O TICKT PARA A COLUNA CONCLUÍDO O CHAMADO PERMANECE EM ABERTO. Não aparece a opção de adicionar uma resolução. Como resolver isso?
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During a regular admin audit of our instance, I found that 2 users were able to install apps on our instance. Neither of them have product admin access, and only one is an admin on the project in whi...
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Hi, We have a Jira project that we use as a task template when creating other client projects. I wanted to update the issue types in this project template, but the issue type scheme is s...
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Hello, We have a request type with detailed help and instructions. Unfortunately, upon clicking on the request type, the form opens up a the start of the questions. Because the form has detail...
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