Community resources
Community resources
Community resources
Jira Service Management
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Hello, I've just joined an organization that use Jira as tool for Service desk, general work tracking etc. We have a need to develop a demand management tool with a work flow. The tool would intake a...
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I have setup and integration between Opsgenie and Microsoft Teams succesfully. Now I am trying to run the following command with the Teams Both: @OpsGenie connect I get the following line back...
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- opsgenie
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Hi all, is possible to select only the organizations where the user indicated in Reporter field is part of it? For example: user example@eg.com is part of organizations "A" and "B", but not "C". T...
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Hello, I am looking for a registry to add to JIra Service Managent. I need to manage supplier's registry (name, contact, and so on) do you have any idea of apps to add thank you
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Hello community I would like to ask about is there any solution to use SSO Google Authentication in the custumer portal for jira service management Thanks
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Hi, I am looking at these two support documents ( https://confluence.atlassian.com/jirakb/importing-insight-object-type-with-attributes-referencing-existing-objects-1095240988.html ) and ( ...
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I have a filter setup which is "Request Type" = "PRISM Incident (ITS)" ...which works well ...however also have a custom status named as With Change Team ... could someone he...
2,103 views 3 0 Deleted user February 14, 2022 -
Hi. I have an object schema in insight and i need customers to see some of the data from there in Customer Portal article. In server there is somekind of plugin for that to import Insig...
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Up-gradation is done. But issue with plugin. Need to downgrade to older version. Can anyone help on this.
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we are facing duplicate ticket creation issue in JIRA helpdesk. Main reason of this issue that we found is case sensitive check in Subject of any mail. For Example ,if there is minor differenc...
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Hi Team, Require the IF/ELSE Script Runner Script Validator for Custom Field. Scenario is: 1. I have three A, B, & C Cascading Custom Field on Resolve Screen, 2. Based on the requiremen...
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Hi, I would like to know if is it possible to achieve what is below or maybe there is a better alternative. Currently, I understand that the "Reporter" field corresponds to "Reply-To" and that th...
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Hi Guys, I have a date field in on of our JSM request type, I would like to restrict users to pick out of only available dates & not all, for example out in below screenshot, only highlighted da...
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Hi, I have a few questions around lincensing of Cloud Jira and Cloud Confluence: 1. When we obtain a bundle of licenses (any specific number of them), do they get charged when the users are active o...
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Is it no longer possible to log in/impersonate another user as referenced in this article? I'm not seeing this option anywhere for any user in several different instances of Cloud.
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I have a gadget with many pages full of requests (38 pages) and whenever I refresh my dashboard it displays page 9 and I have to click my way to page 1. How do I get the gadget to display page 1 by d...
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- jira-service-management
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Hey! Whenever I create a new custom field it is usually only needed for one or two Request Types but it appears in all existing Request Types in the "Context Fields" area and absolutely clutters the...
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Hi I am trying to create a custom on-call schedule for the team. I need to setup a person on call for our deployments only, every 2 weeks for 2 days only. However it triggers...
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- opsgenie
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Hey! I have an Insight trigger (Updated) and then action Send web Request. I would like to have a user condition before sending the request. I would like NOT to proceed with sending the reque...
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JSM | Automation | Auto approval is not working. It says that the status is SUCCESS but the person who supposed to approved the request is not added on the approver.
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Hi folks! Today I have a on-call process which the engineer stay aware just in weekday after business hours, weekend and holidays. I set up our rotation for weekdays and weekends. Is t...
- Question
- opsgenie
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Currently the CSAT only gets sent out when the status transitions to completed. I've looked through the documentation and they should be sent out whenever the ticket is moved into a resolved status, ...
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I am trying to delve deeper into workflows. My current goal is to create a workflow that allows customer change status on their raised requests at certain points. I started simple and created new wor...
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HI, I want to customize the content on the email invite for the new agents/users. How do I go about it?
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Hello, our company is facing some difficulties with formatting used in automation. Right now I am working on sending content of the last comment added to the issue. I am able to acqui...
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