Community resources
Community resources
Community resources
Jira Service Management
-
Bom dia! Devido a novas políticas de segurança da informação, temos alguns chamados que devem ser tratados desde a abertura até o fechamento, por um grupo exclusivo de pessoas, porém todas do mesmo ...
-
Hello, I have setup alerts that work from Zendesk to Opsgenie and from Opsegenie to Zendesk. I am now trying to setup incidents. This works from Opsegenie to Zendesk but not from Zendesk to Opsegeni...
-
Is there a way other than doing them manually in each project?
-
Hi all, Hopefully its a super quick answer to this one. I've been working on cleaning up my Jira instance and noticed a few JIRA Service Desk Pending Reason screens that are not associate...
-
Hello, First I will say I am very new to Jira but have used ITSM ticketing systems in the past. I am in the beginning stages of building the instance for my company and we want users to be abl...
-
Using the REST API wrapper: atlassian-python-api, how do I create a reqeust with approvers? I cannot find an example anywhere. This is such a common use case, I'm not sure why it is not documente...
-
Can anyone reply in comment request in the portal( not Agent or Reporter). Have any tool or field to allow that?
-
Hi everyone, we have a start-date (its a custom field, created by myself, called Startdatum) in our onboarding tickets. I cannot sort my queue by this custom field. Can you ...
-
Hi all, Jira Service Management has just rolled out a feature that allows you to duplicate request types within a project so you can create your service catalogs faster. This is designed to a...
-
Are resources available how Atlassian has implemented it's own support portal? https://support.atlassian.com/contact/?postauth=true#/ It is pretty nice but there are feature I've never seen in o...
-
How to create knowledge base but not to be linked to the portal. I have setup knowledge base but is getting visible to customer in the ticket creation page. I want to create knowledge base only for...
-
Hi! It's about /secure/admin/XmlBackup!default.jspa - manual full backup to XML. When doing this operation Jira uses only one thread, so it takes a lot of time. Can we increase number of threads f...
-
Hi there, I am trying to have a self help section at the top of projects in JSM Portal that when clicked it would open a list of articles, or a user can just continue down to the portal groups and m...
-
このページでは、「“ちび”っとJira Service Managementを体験しよう！キャンペーン」について、よくある質問とその回答をまとめています。お探しの質問と回答が見つからない場合は、 キャンペーンの内容については、「ちびっとJiraを体験しよう！」キャンペーン事務局 atlassian-campaign@event-info.jp にメールにて...
-
We are not getting any JIRA notification on our outlook. This stopped about a day ago - we thought it was our Office services but that seems be working fine with all other emails. We do get new...
-
Good afternoon, I would like to know if there is a course that includes the ACP-420 Managing Jira Service Projects for Cloud certification exam. Please, I look forward to hearing from you.
-
Eu precisei criar mais um fluxo para chamados que só vai ter esquema de concluído, porem preciso vincular no projeto, porem esse projeto ja tem um fluxo vinculado teria como fazer isso ?
-
Hi, so I'm trying to use a widget and it says that validation has failed, and the error is: Customers cannot see widgets unless they can submit orders without logging in Did you know how to set ...
-
I have alerts with the "_" character in the description. But these are not matching when I query something of this form: description:*AAAA_BBBB_FAILURE* If I use any section it will match but...
- Question
- opsgenie
-
I'm trying to close an alert using the API based on its alias. The alert looks like this: I'm trying to close it by sending a POST request to `https://api.opsgenie.com/v2/alerts/test-lu...
-
Hello, Admittedly I have not really looked into the customer notifications area, but I was wondering if there was a way to set up an auto-reply that triggers only during certain hours? For example, ...
-
Hi, so I have a question, how can I send an e-mail telling the e-mail owner to contact his boss at his company to sub his account into our system? Observation: That person isn't one of our clients
-
I'm trying to automate the Major Incident Toggle- When the Severity of the issue is High then it automatically toggles the Major incident in the ticket. I can't find the Major incident JSON Obj...
-
Hello all, We have an issue when one of our customer success members sets an OOO message, sometimes it sends an OOO email to our clients when the client comments on their ticket. For example,...
-
Hi I have three instances two JSD and one Jira Software. I want the users in Jira Software to be given read only access to all the tickets in two projects in one of the service desks. &...
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| May 29, 2025 11:41 AM PDT | ||
| February 24, 2025 1:07 PM PST | ||
| February 19, 2025 5:35 PM PST | ||
| February 19, 2025 3:28 PM PST | ||
| February 19, 2025 8:40 AM PST |