Community resources
Community resources
Community resources
Jira Service Management
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I've added a number of new customers to our project, but nly 1 of 5 people was sent a welcome email - I've checked our mail filter (mimecast) and we only received one of the emails - the other 4 simp...
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Hi, I've been setting up request types for use in the portal. After wondering why customers skip the "Affected Service", I made an inquiry and found out that this field is not visible for customers ...
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Hello, We use Jira products for a while now and we're changing Zendesk to Service Management A couple of questions regarding the Jira Service Management Portal and its access 1- Automations ...
- Question
- jira-service-management
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As an administrator I want to give access to 2 new users to Jira & Confluence ( CLOUD ). I am facing this issue. How to resolve this? In our jira cloud PROD instance -> jira-user group ...
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In the course of handling an issue, I never want to close an issue before the end user agrees that it is good to be closed. Currently the way that manifests is either 1. automation that closes a tic...
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Which Confluence macro would I need to be able to embed a Jira Service Management widget on a Confluence page? The Confluence "widget" macro does not work for this nor does code snippet o...
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Hi, I'm trying to setup the automation rules which will be based on few conditions. Main goal is to transition incident ticket to next stage once all of those conditions are met. I used few types ...
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Hello, we use our own company e-mail address in Jira Service Management. Is it possible to make SMTP settings to use a mail certificate? the Jira mails are currently sent without a digital signatur...
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Hi Community, i have a weird problem. I have an announcement (see below) and it is always shown again and i don't know how i can get rid of it. Any suggetions? Kind regards Dominik
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I understand that OpsGenie generates Analytics using 3rd Party, but sometimes the presentation that 3rd Party offers isn't fruitful. We're looking for an option if the processed analytics da...
- Question
- opsgenie
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Customfield = ResolutionCode = Parent + Child
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I'm trying to create a form for one of our requests, but can't find a way to add an attachment filed to it. Is it possible? I'm talking about this feature https://support.atlassian.com/jira-service...
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Hi all, We've recently improved @ mentioning in Jira Service Management. This has been highly requested over the years so we made some changes to make your lives easier. I'd love...
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...ield (JSU) Composants = "Disc Entreprises" Comparison Type: Texte Function : Update Any Issue Field (JSU) Precondition must be: True Issue Field: Participants à la requête Field Value: KOM, u...
329 views 1 0 Deleted user February 16, 2022 -
Hi Everyone, I would like to inform you that we have updated the "Field Value Changed" trigger in A4J (automation) to listen and understand different types of changes: Value added, value deleted, a...
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I want to create one set of knowledge base articles for customers (how to, common FAQ etc.) and a separate set of articles for Agents (how-to resolve certain techinical problems and specific client r...
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I want to send one email to each individual user of a list of only their existing issues. I have tried using lookupissues to then send an email of each list to each assignee - this works whe...
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Hi there, Just exploring some workflows for our JSM instance and this came up. We have support teams in Sydney and Vancouver. The support supervisors want to have a global triage queue / proj...
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As a customer, I want to have priority mapping between Opsgenie and Jira Service Management (JSM). When alerts are created in Opsgenie with a particular priority, I want the corresponding tickets to ...
- Question
- opsgenie
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Hello everyone! I'd like to try Jira Service Management but cannot create any project. The error I'm receiving is: We couldn’t create your project. Something went wrong, please try again.
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Is there any way to auto-refresh the Alert listing aside from using a browser plugin or doing it manually?
- Question
- opsgenie
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I have a really odd issue that I need help with. I'm not sure if it's even possible. We are moving our projects off of Workfront into Jira. However, we have an approval process in Workfront that uses...
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I'm new to JSM. I see I have a Viewed Recently filter. It there a way to advance search and find Viewed Recent information on another User? I have admin rights. Kathy WVU
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Has anyone been able to configure Cisco Meraki webhooks to get Meraki alerts into Opsgenie? Meraki does have the ability but I'm not sure how to configure Opsgenie to receive them. Tha...
- Question
- opsgenie
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When an Affected Service is selected in an Incident, Change or Problem ticket is there a way to have Jira automatically add any services that rely on the selected service based on their defined relat...
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