Jira Service Management

There are 15 Applications and for each application there is a different approver i.e., 1) Application-A, approved by Kelly 2) Application-B, approved by Tom 3) Application-C, approved by Den What...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

...hat using the Jira Email Handler requires that the person sending the email to have a Jira licenses even though it is a Jira Service Project.  Is this still true? Or, we can have them send an e...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I have set up a default ITSM project with no customizations whatsoever. I have done the following:   Created a single ticket Set the status to Resolved and set the resolution to&nb...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I have a new support ticket type that relates to customer data deletion. I want this to happen after 120 days and I dont want the SLA applied to the other ticket types on the board to be applied to t...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Below is a copy user view of a ticket following submittal from the portal. To the right, this is not an option to update the ticket once submitted.  Can that option be added to a user view? &nb...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

So hi, and I have a big question. I want to everyone on the web to be able to create an issue, but I don't want to automatically register non-registered e-mails at Jira, just want to receive then. I...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, so my company doesn't allow anyone to create issue, because of that, if you send an e-mail creating one, you don't receive any confirmation saying that your e-mail wasn't accept because you don't...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi there, Is there a way to embed a JSM support center in non-atlassian product?  For example, it appears we can only have embeddable unique portals from a support center in Jira Service Manag...

• Question
• api
• embed
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• +1 more tag...

Surgiu uma necessidade em minha empresa de implantarmos a pesquisa de satisfação de atendimento. Trabalhamos com o Jira Service Management há 15 meses com essa opção ativada, porém até hoje rece...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

The opsgenie integration option with other platforms is not enabled, nor is the option to create teams enabled in the option to create teams in opsgenie, please help

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi,  actually, we use jira service management and jira software application (jira server).  From the 15th of february, there is no maintenance for the server application.  My questi...

• Question
• jira-service-management
• jira-service-management-server
• server

lets say i have 2 project. and 20 different coworkers. can i put each 10 for 1 project ? or there's a limitation for 10 coworkers only to use jira in general regardless of the projects 

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi, Since (I think) last upgrade of Jira, we have a custom field that no longer work. the Filer issue scope was: (object having outR("Name" IN (${customfield_1234.label${0}})) AND ("attribute1" IS...

• Question
• iql
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I am a network administrator in our company and I was designated to implement the IT Inventory. We have a premium license and we need to benefit of the Insight Assets management (to setup an invento...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi there, In order to sync some data with JSM I would like to store our SAMAccountName field that is passed from AD to Okta against a customer record in JSM. Can you setup a custom attribute someho...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi all, I am a Jira admin for my organization.  Two of our customers have changed from being "customer" to needing to be part of the Service Desk Team.  I cannot delete them as a custo...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, At my workplace, we've been using the legacy Jira Service desk integrations with OpsGenie. We were very excited to see the improvements in the integration capabilities but ultimately, we need...

• Question
• cloud
• opsgenie

In JSM Cloud I've created custom fields for custom issue types. Some of my custom fields appear and some don't. I've checked, re-checked and re-re-re-checked the context settings and the ones that wo...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Ideally we are looking to put together a report that shows how many tickets were marked to the status of Resolved/Closed between August 12th 2021-December 31st 2021. Then compare with a separate repo...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Olá. Seria possível a restringir a visualização de anexos dos tickets? Por exemplo, apenas um determinado grupo de pessoas poderem visualizar os documentos anexados nos tickets?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I would like to hide a portal icon on the central help page, so the client would only access it via the sent link.

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hey all, Weird issue here that I'm sure is a simple fix... One of the projects in my instance is clearly set up wonky, because every time anyone closes or comments or changes status on an issue, Jir...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

We have noticed that in the JSM portal description field which is using the newish rich text editor when we enter \\Folder\subfolder it ends up being \\\\Folder\\subfolder.  This ONLY happens ...

• Question
• jira-service-management
• jira-service-management-server
• server

[ { "name": "ABC", "keyId": "XYZ" } ] it got changed to \[ \{ "name": "ABC", "keyId": "XYZ" } ]  extra / character is appended 

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Quiero utilizar la base de conocimientos para compartirla con clientes externos de la empresa, y dichos clientes los tenemos en Argentina y en EEUU. Necesito que de acuerdo al idioma configurado en s...

• Question
• cloud
• confluence
• jira-service-management
• jira-service-management-cloud