Community resources
Community resources
Community resources
Jira Service Management
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We are using OpsGenie to call out to our on-call staff who use Zoom Phone. The problem is the OpsGenie message starts before the call is actually picked up. So when you answer, you are al...
- Question
- opsgenie
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Given the complexities of workflow editing and that you cant make changes like transitions to live workflows, I deemed it prudent to ask the forum for advise... GOAL To replace this...
1,277 views 4 0 Deleted user February 17, 2022 -
We are moving our Service Desk to a new Service Desk portal (project). It must be a way to redirect all users that has bookmarked the old Service Desk URL so they come to the new automatically. Is th...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hi, we are a team of 5 IT Support Users using Jira Service Management as our standart ITSM Tool. We now want to implement Insight as a CMDB. Now we had the idea that out purchasing team can al...
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Hi, Is it possible to create different forms for different customer groups? A customer group, for example, can ...
- Question
- jira-service-desk
- jira-service-management
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On our Jira Service Management portal site, an organization currently has access with three customer users. They can add issues and see their own and their organization's issues with status and comme...
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Facing issue while opening Backlog ERROR: XZIXOM
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Hi All, I am setting up a new project, and have a Custom Field (single select drop down). On this field, i would "like" to have a description that changes based the value selected The ...
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I I am attempting to create new Insight Object. The Create Object action just doesn't work. The objectType is completely default (Name is the label). No matter what value I put in t...
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...as come true. In Apps Run The World’s previous report ServiceNow and Atlassian combined for a market share of around 50%. Since then they have expanded this dominance and together now account for 5...
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Hi all, I'm trying to figure out the best way to send a notification to a group of users based on Insight attributes when an issue is created within a project. For example, in Insight I have simple...
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I'm using the "Set the value of an object attribute with a predefined value" Insight post script. It's very useful, but I'm having issues setting multiple values at once. Followed these ...
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Hello! I'm experimenting with using epics with custom fields as organization profiles in lieu of a dedicated CRM. Ultimately, I'd like for internal users (agents) to be able to make edits to the ep...
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Hello everyone, I have a problem that is driving me crazy, at the moment when I try to add a mail in JSM there are an error: in my settings for mail in JSM, there aren't Email Requests config, ...
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I am just trying to figure out the trial version. i only have three users, all are setup as admins as we are just getting started. On the list of tickets page I can change the Assignee field, and the...
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Not seeing this version on https://www.atlassian.com/software/jira/service-management/download-archives wondering if Atlassian can add it OR if there is a reason why the latest is not t...
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The standard Jira SM issue type names do not meet our needs I would like to change Service requests, Incidents, Problems, Changes to something more friendly to my system. How can I do that? I tried c...
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After reading many articles and KBs we are still confused about the Service desk license for agents vs. non-agents (our employees that request help via service desk). Does anyone have a good explana...
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Hi Community! Emily here from Atlassian's ITSM team with the latest from our most recent release, Jira Service Management Server and Data Center 4.22. In this release, we are excited to ship new fe...
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Our team is Not receiving alerts for Medium or High tickets from OpsGenie during our night call rotation. The alerts come through just fine during the specified day call rotation M-F 8a -5p. But...
- Question
- opsgenie
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After being acquired by another company, I no longer have access to ACTIONS (and subsequently NOTIFICATIONS) which is what I want to change. I still show as the project administrator and I can see/m...
- Question
- jira-service-management
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Hi all, new to this forum. My team uses Service Management to handle incoming queries but we still have access to the Outlook inbox. We can see that there are people/groups in co...
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Hi Guys, I have a select list field called Agreement with values New & Existing, if the user selects Existing, the form prefills couple of fields with default values but if the user change the m...
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Hello team, My company recently bought this Atlassian product but we are not sure if we can solve and issue that we are experiencing with our actual tool. A cluster is sending alerts to our monitor...
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