Community resources
Community resources
Community resources
Jira Service Management
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Hey a former colleague is no longer with our firm but his name is still showing up everything a workflow status changes. "John changed an issue from Waiting for support to Waiting for customer...
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Hi All, I just recently install tempo timesheet and i notice there is 2 button (to log work and to plan). I was wondering could we have automatically plan time for individual issue based on t...
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I am aware of the ways to use automation or notification rules to send a separate notification to a specific email address when a comment is added, but our use case calls for a BCC on an outbound ema...
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Hi, I am fairly new to the Jira world, so forgive my ignorance. - We had Snipe-IT (with asset) linked to JSM and could see and link asset in issues. - We tried and prefer Insight to track asset in...
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It's great that we can generate QR codes, in Insight, now. It's not great that the only thing, other than the code, that prints on them is the Insight Key. We should be able...
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Hi, 2 ideas: I would like to know the best way to notify an analyst to check his tickets every 3 days and 5 days after the creation of those tickets to make sure that the ticket was taking care. ...
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I want to be able to bulk change the emails associated to a user and have the user moved to another repository (within LDAP) (JIRA Server) What I did in the past when a username was changed by the s...
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I need to know how many licenses I need for customers to open tickets in Jira. I'm hiring Jira. I want to use it as a Service Desk tool too. I want to know if each customer who requests to open a ti...
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In a next-gen project in Jira Cloud... I have "Due Date" as a field on all issue types. I have one workflow shared by all issue types. I want it to work like: before transitioning from "...
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Some of our customers doesn’t get the email that we send out from our servicedesk, however we can confirm that other customers do and when we send out a test mail it works without any issues. When l...
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Hello One of my customer, installed Insight some time ago, before they upgraded JSM to the 4.20.1 version. This JSM version includes Insight, but in my customer prior version does not includes Insig...
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Hello One of my customer, has JSM 4.20, according to marketplace, Insight is included in this JSM version. But there is a possibility that this customer will stop using JSM in a short time. W...
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Hello! I have a Data Connection in my Portal Forms connected to a singe-dropdown. WHen using a Data Connection, you aren't able to link the chosen data to a Jira field as you'll get the error...
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I have a primary rotation...and one team member in it...I am not sure how to add a different person to the next week...and then next..etc....I have all members defined for on call roation...it keeps ...
- Question
- opsgenie
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Hi , I have the requirement to check when all the linked issues are resolved, then the parent issue should be resolved. I tired using the automation for JIRA but the problem is it is not chec...
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Hi I am trying to Integrate pager duty with service desk , I have got as far as adding in the API key , however when I try to configure the credentials 'Jira Connection options' I am getting ...
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Tickets which were registered in JIRA for the previous week AND tickets which were registered earlie
Need the JQUERY for the below requirement Tickets which were registered in JIRA for the previous week AND tickets which were registered earlier but were still open. Could you please assist ...
- Question
- jira-service-management
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I am implementing Jira Service Management and require some guidance on how people are configuring incident templates. Ideally, I would like to have customized incident templates depending on w...
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Because of the "new" automation we're willing to replace all our existing legacy automation rules by rules using the new automation. We're just migrated from Jira ServiceDesk (server) to Jira Se...
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Hello I have Jira Service Management connected to one Confluence space for the knowledge base. I have implemented labels to limit the suggested articles when customers are completing in...
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I want to use the shortcut function for creating a linked issue (In the original issue, I choose "Link Issue" and then I choose "+ Create linked issue") However, regardless of what I am choos...
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In our sandbox this automation rule works, in our production environment it doesn't. What could be the explanation for this? The only difference is that in our sandbox environment the issue is made ...
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Hi, In the last paragraph of this article ( https://support.atlassian.com/jira-service-management-cloud/docs/what-is-a-reference/ ) it mentions that you can set-up a "Reference type" for a Refe...
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Guys, Has anyone tried the DR solution in the URL below: https://confluence.atlassian.com/enterprise/disaster-recovery-guide-for-jira-692782022.html Thanks. Jason Du
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May I request you to please provide JQUERY for the below requirement My requirement is for example if the ticket is created on the previous months for Ex: December/January and which time...
- Question
- jira-service-management
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Atlassian Community Events
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| 34 | |
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| Subject | Author | Posted |
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| 31m ago | ||
| Tuesday | ||
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| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |