Community resources
Community resources
Community resources
Jira Service Management
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Hi, so we are about to start a FUT with 30 persons from Dev team, the companie started the project in Jira Service Management and what´s curious is that one account can access to the project, and see...
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Hi there, We are currently looking at implementing a waiting customer nag which adds a comment to the ticket saying "hey we are waiting for your response, get back to us or we will close the ticket ...
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Hello, I'm finding conflicting information on the forums about email aliases and if the alias or forwarding address is added as a requested participant. I have a project setup and want to rec...
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I would like to insert more fields like, priority, planned date, etc...
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I am attempting to set up OpsGenie with JSM for the first time. Currently, when a ticket (of particular conditions) is created in JSM, an alert is created in OpsGenie. Now, I created on-call rotation...
- Question
- opsgenie
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Hi, Im trying to set alert with notifications after specific issue is created. After several hours i have managed to get automatically created alert but the notification is not sent. This is ...
- Question
- opsgenie
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I have found the following steps to configure the invitation email to users. I cant find the customer invite option. Is this still possible on Cloud? Source: https://confluence.atlassian....
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...ervice Management requests directly in Slack Bi-directionally send and receive internal comments and public replies between Slack messages and Jira Service Management Edit ticket f...
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Hello - I would like for anyone on the web to be able to submit a Jira Service desk request via email, but I do not want anyone to submit a request from the customer portal. Is this possible?&n...
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Hello - I recently join the company that I'm at and manage a Support team that uses Jira Service Desk for their technical support tickets from customers. Is there a plug-in for Jira Service Desk that...
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Where can I view the Asset Management features of JSM?
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Hello, A am using Asset Management for Jira on Jira Service Management Cloud. Is it possible to create an object schemas ? Can I create relations (parent, child for exemple) between...
- Question
- app
- asset-management
- cloud
- jira
- jira-cloud
- +1 more tag...
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Using Jira Service Management, are we able to create a new request using the form setup but for people who are not Jira users? We have a large team without access to Jira - only the tech team have ac...
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Has anyone created or used a requirements template or form to capture the specific requirements for a new Jira Service Management site? What is used to make sure all aspects of a new site and p...
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We’re excited to announce the launch of new Jira Software and Jira Service Management integrations for Opsgenie! These new integrations are available today in your Opsgenie integrations library, or...
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This is a Forms for Jira Service Management Use Case. We’re publishing a series of these use cases here on Community to share how teams are using Forms to deliver high velocity service. Click here to...
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We are trying to create a customer filter which includes both request type and a custom field dropdown status So our current filter examples... and the custom field we also want to ...
309 views 2 0 Deleted user February 22, 2022 -
In January 2022 Atlassian announced the acquisition of Percept.AI, an automated AI support tool. Percept.AI uses AI to power their virtual agent technology, helping organizations automate tier-1 supp...
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This Community post provides a possible workaround to migrate Insight objects (multiple) (legacy) custom fields to Insight objects custom fields. The Groovy script can be executed, for example from...
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We want to use labels to categorize tickets internally however we do not want the customer being notified or having access to these labels. Is there a way of doing this? Thanks.
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...tatus of a ticket based on a public comment and the status of the ticket. e.g.: If the tickets is in "Waiting for Support" and the Customer add's a comment, nothing happens. However if the Agent a...
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I observ lack of email notifications for issues to reporter if issue was created by agent by means of "Create" button insted by means of customer portal. What is the difference and how to turn on th...
360 views 2 0 Deleted user February 22, 2022 -
Hello community, We have an integration between Confluence cloud and Jira Service Desk incident management. A knowledge base space is linked to a Jira project, and is used internally (i.e. w...
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In the help center: How do you change the source project name in the search bar without changing it in the portal view? We have a work around which is to associate the knowledge space with a dumm...
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In the introduction, it is said: "you can tailor a widget’s appearance and available fields" So I want to start with a field that collects the role of the user. Secondly, I like to ask for a second ...
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| July 24, 2025 12:26 PM PDT |