Community resources
Community resources
Jira Service Management
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I have sent an invitation to a staff member wich has failed to arrive. Can you help?
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Long ago, when I used Service Desk, there was functionality to add specific keywords to the subject of an email used to create an issue you could use to set the issue type and component. Fast forward...
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Hola a todos! Recientemente tuvimos un problema en la empresa que pensamos en solucionar de esta forma que les presento y quería ofrecerles como solución a los que se enfrenten a problemas similare...
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Como notificar una incidencia a Múltiples usuarios y q estos puedan responder y se actualice en INC?
Mas detalles, leí que si creaba un campo informadores y lo asociaba al mismo esquema de INFORMADOR (Todavía no se como se hace) podía informar de una incidencia a múltiples usuarios. Yo necesi...
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Hi All, I have integrated Opsgenie with JSM for a particular project in JSM. Now myself started receiving alerts in opsgenie for all the incidents but it is always tagged as Priority P3. Als...
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- opsgenie
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Hi, I'm using Jira Cloud Servicedesk. I want to change the values available in the Impact and Urgency fields. Is this possible? Thanks
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hi guys my mail is abc@gmail.com abc@gmail.com forwarding helpdesk@bbb.com example another person sending mail abc@gmail.com how to create for ...
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I am trying to see if it is possible to automate the Field Description by inserting the default Values in advance so when click on Create first, the field should be displayed with that default values...
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I've been setting up the service desk with our "digital requests" project and we want internal users to submit requests and questions through here. However I'm a little confused as how I've got the b...
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When I'm logged in as a test customer I can still amend the announcement bar. I don't want our customers to be able to do this, only service desk agents. Where do I need to change these settings? &n...
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Hello there, I am trying to find documentation for Insight LDAP importer. The existing documentation is quite light, and their is no uses cases or exemples, that could be good to help me understand...
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Dear Community I have set up some service requests in my project, which use a Jira ITSM form to collect some information. Some have radiobuttons to select a choice. My problem: how can I create sub...
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Hi When a new issue is created via email, how do we set it to change it to plain text stripping out the HTML formatting. it is difficult to read with embedded images. We would like it to cap...
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Hi Atlassian experts, I have a custom issue type consisting of specific screen with the default fields like Summary, Priority & Description like fields along with lot of custom fields. I would l...
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Has anyone had any issue with Personalise Jira and Confluence emails with your own custom email addresses. I have added all the txt records but some reason Jira is not recognising the ...
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Hi team , I was trying to integrate Jira cloud with on premise bamboo . So when i create a dashboard and try to add bamboo gadget , i found that no gadget is available for bamboo . So can you ...
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Is OpsGenie an Event Management / Alert Monitoring/ ITOM tool or an Incident Management / ITSM tool? How do you integrate OpsGenie in an organisation that already uses JIRA Service Mgmt ? Main quest...
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- opsgenie
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Though I know the process to create user by sending invite. but, I need to create a 'System User' in Jira cloud. As this is required to integrate Jira with 'Rootly'.
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Hi, I am using the Jira Service Management and Jira. I am having an issue in Jira Service Management while assigning queues coming from clients, into the current sprint where I am working on i...
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When I click on "watch option", it started to give me error. It did not happen yesterday. Is there something wrong?
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Can I map a field on a JIRA Service Management form to the JIRA 'components' field. It does not appear in the list for "LINKED JIRA FIELD" selection when I add the "Drop Down" widget. If not then h...
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I would like to add Thai language in the Project setting as section Languages . How i can Do . ? THanks for advice
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Hi, this might be a common question. can we allow current user with corp mail raise a ticket through portal ? so, i don't need to invite users (1000k users maybe). i can't find it on ...
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Hi, I have removed an existing BUG Issue type and added new created Issue type DEFECT to a project. This Screen scheme for which I changed the issue type is only associated to one project.&nbs...
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We have 5 people on our team all with the same permissions. Two of them are unable to edit the reporter field, it only shows the current reporter, and anonymous. We've tried restarting, different bro...
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Atlassian Community Events
| User | Count |
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| 26 | |
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| 5 |
| Subject | Author | Posted |
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| 2 hours ago | ||
| Thursday | ||
| August 28, 2025 10:24 PM PDT | ||
| August 26, 2025 3:48 PM PDT | ||
| August 19, 2025 5:31 AM PDT |