Can I map multiple service desks with the jira integrated server from different customers?

[Frank Hirtz]

Hi all,

I want to map multiple customer service desks into one servicedesk, for this I want to pass rights downwards. So a group in which the member groups are located with their respective custumers. It´s possible to do with the integrated server or need it ldap?

[robert Mugabuhamye · Accepted solution]

Hello @Frank Hirtz ,

Not sure you can do that in Jira service management (service desk).

The only notion that resembles that you can try to apply is organizations:
https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/

Good luck