Community resources
Community resources
Community resources
Jira Service Management
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What is the difference between the customers listed under JSM and Users on the Atlassian Admin page?
Hi, I'm a site-admin. I only became a site-admin a while back and before I was one there were a list of customers under the Jira Service Management/portal customers tab on the Atlassian Administrati...
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Hi! I have created a custom filed using groovy script in scriptrunner where I am calculating the week date of an issue which was resolved. E.g. if an issue is resolved on Wednesday, I am calculating...
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Hi, I got a problem where scenario looks like this. I have simple automation rule which is based that whenever customer is replying to us, our JIRA status change from 'waiting for customer' to Pe...
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Jira Service Desk Cloud I am setting up few projects that use Gmail or Microsoft email accounts All works with the default atlassian.net email, but I need to change that to existing email addresses...
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Hi, i need need to change the language of the widget questions. Anybody know how to do this ??
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We have 3 identical incidents for which we currently have no solution. We have then created a problem and linked these 3 incidents. So far so good. But one thing bothers us, and that is that the inci...
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Hello, I'm wanting to duplicate our site for creating testing and dev scenario sites. I have a couple of questions about it though that I'm struggling to find the answers to. Do...
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Currently the attribute Textarea for an Object in Jira Insight does not include any rich text formatting, which is causing some readability issues on our end. However, I can read that there is an In...
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Hi, So I've got Affected Services set up which is the default field in JSM for tagging a change to an impact service in the Services Object Schema. We've got several services tagged as ti...
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I was able to take the info from the Organizations field in customer support tickets and put it into a read-only text field. (see screenshot) But I'd prefer to have each organization of that ticket ...
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I have a conundrum, but I do believe it's something that is possible - simply I dont know how to configure it properly (yet). First up, Is there a way to sync with my Azure AD, so that any user adde...
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I'm unable to get a email notification sent to a chosen address when a ticket/issue is created on our OOH Help IT Service Desk. I have created a notification scheme and added it to the OOH Project. ...
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Need to create a weekly automation report in which all the tickets where SLA is breached (In the past week) and also remains breached, I need to club SLAs I am able to extract the data for a single S...
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Team any body pls share the steps - automation rule for "when customer commented in the ticket" and to set "i am at OOO. Please contact xxxx" to notify pls share the rule Tha...
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Team I need to set up automation rule for Reminder mail to approver get notified and approve possible pls share steps. Thanks
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Hi all, I am thinking a bit above my knowledge level at the moment so am firing off a distress flare. In Insight I have a Role, one of the attributes for that role is 'Required groups' (which can s...
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We are trying to build a Atlassian connect app and in that we have subscribed to the comment_created event of the webhooks. The issue is the body of the comment that is sent to us with the...
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I need to set automation comment in the ticket. Please share the Rules to set up. Thanks When User comment in the ticket - send mail to user stating that "i am OOO Please contact XXXX" &nbs...
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Hi all One of the attributes stored against 'People' in Insight is "Cloud Software". Basically it is just a multi value field that all licensed cloud software is assigned to a user. This isn'...
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Hello Atlassian community, We need to track about 1000+ laptops + VMs for inventory purposes and be able to keep track of machines that will be e-wasted/taken offline as well. We looked at Insight a...
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I want to set an id for the fixVersion by a script. It is able to set by REST API using Python' s requests method as following, #------ url = "https://xxxxxxx.atlassian.net/rest/api/3/issue/TTES3-...
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Hi, I'm in charge of helping modernize and update the help desk for a software company. My background comes from using ConnectWise products. One feature we used was if a ti...
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We are a small company and have the free version of Atlassian Service Manager. We would like our end-users to be able to submit their issues through the portal. Is it as simple as providing a U...
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How can we change the incident template so that manually created incidents have to include fields (like description, tags...)? Is there a way to change the "mandatory" attribute through the API?
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- opsgenie
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Hello All!!! we need to check which approvals are still in pending approval status, in order to email them via automation. But which field I can see if it is pending a response or not within the app...
Related collections
Atlassian Community Events
| User | Count |
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| 35 | |
| 14 | |
| 12 | |
| 5 | |
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| 4 |
| Subject | Author | Posted |
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| 2 hours ago | ||
| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST | ||
| February 28, 2025 8:07 AM PST | ||
| February 24, 2025 1:07 PM PST |