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Community resources
Jira Service Management
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Hello, dear colleagues. Please tell me how to make a complex SLA? The problem is that if the application is received after 12:00, the SLA is counted from the next day. Thanks for answers!
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Hi, I want to be able to create a workflow that is a form or a service request, that the customer fills up for specific services, and then it goes to an engineer assigned on the rota, to fill up, an...
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Question: Is it possible to change/configure the standard filter behind the "View open" link, when I search for an Organization in the Customers function (see screenshot) At the moment the JQL sta...
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What is a user story? How to create a user story in Jira What about Jira user story mapping?
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Good afternoon! Dear colleagues. Please tell me how to make a complex SLA? The task is if the application is received after 12:00, then the SLA is postponed to the next day. Thanks! День добрый! Ув...
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Hello, I am trying to figure out how to have an Atlassian user's JSM (portal only access) requests be created - likely via email channel first with their order - , and then display that newly create...
512 views 1 0 Deleted user September 21, 2022 -
I would like to start sending deployment information from GitHub to OpsGenie. Unfortunately the documentation for the Api's say that only Bitbucket is supported. Are GitHub deployments suppor...
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I am looking for a way to edit a Jira Custom Field in a Service Desk Screen so that the field cannot be edited/updated after a certain status is transitioned in the workflow.
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Boa tarde, é possivel descobrir qual data em que o chamado foi finalizado?
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I have an automation rule that shows the Priority of the Jira issue in the email. Recently it stopped displaying the text and putting the numeric value or the priority the field in the email is conf...
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Tengo un proyecto de asistencia con idioma predeterminado en ESPAÑOL. Pude cambiar al español varias opciones, como por ejemplo los nombres de las Colas. En cada Flujo de trabajo tengo establecidos...
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This is a new issue that just started 2 weeks ago. On my screens for Creating, Viewing, Editing, and Closed; they all had the Request type field on the screen. If a ticket has a request type, it show...
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Does anyone else feel that being able to associate an incident with an existing Slack channel would be useful? Right now we only seem to be able to create a new channel, rather than link to one where...
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- opsgenie
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I have tried so many ways to authenticate into my jira service desk server and simply print the projects in python but i can never get authenticated. It seems like Jira has made it so you can only us...
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PROBLEM: I cannot for the life of me get the email handler to direct issue to Email Request instead of "Agent Escalation." The best info I can find online is that it has to do with the visibilit...
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Hi, I have recently created a twilio account and have a twilio number. I am trying to integrate it within Jira. I followed the steps in this video: https://www.youtube.com/watch?v=aCV-dH4wjOA&n...
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I discovered that my customers are unable to view tickets in the Customer Portal when they are the ticket reporter but not the ticket creator. This use case comes up most often when they send me a Sl...
731 views 2 0 Deleted user September 21, 2022 -
Hi folks, Following Scenario: We created a form, which is used by HR when a new employee starts. Everytime the form is submitted, an automation rule should start which sends an Email with some of t...
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I have many approvers of tickets who do not need agent access as part of their day to day job. Is there a way to allow non-agent users approve JSM tickets?
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As developers own and/or transition Change requests in JSM I need them to be able to do this without having to purchase an agent license (on top of their Jira license) to do this, is this possible?
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Bom dia, gostaria de saber a query de JQL avançada para buscar o "Time resolution" que vai ser violado nas proximas 2 horas, teria como? Quero aplicar essa JQL em um filtro personalizado! E...
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Hello, I am wondering if it is possible to let customers to fetch their issues details via API? Is there any security risk ? Any advise would be appreciated Thanks &nbs...
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Hi. When resolving Incidents i want certain fields to become Mandatory. But i only want these to be mandatory for P1 or P2 priority incidents and at the resolution stage. I cant ...
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When trying to download attached files from the portal, one has to download each file separately, which is quite a tedious process if there's a lot of files.
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