Community resources
Community resources
Community resources
Jira Service Management
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Hi there, On JSM Project creation we instilled the wrong project types for select projects. Is it easily possible to switch a JSM project template to another one? For example, changing a ITSM...
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Hi im an administrator of a 2k Data Center Jira Instance. Actually we want to start with JIRA insight to automatically get Device and User informations on the tickets from their reporters. I know i h...
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Hi, In the customer tab I have about 300 entries. I can't find a delete function anywhere
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UPDATE June 13, 2022 -- Thanks for submitting your questions 👏. Here's your answer video. You can also see the video with full transcript in the Forms Group --> click here. ...
- Article
- forms
- jira-service-management
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My outing rules are not working from opsgenie-- If I ackw alert in opsgenie it is not adding comment
I am on JSM cloud and have Opsgenie installed in it. I am currently exploring Opsgenie. I have performed integration between Opsgenie and JSM, when i add comment in JSM ticket, it is getting added ...
- Question
- opsgenie
- jira-service-management-cloud
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Hi Community, For some business requirements i'm trying to create a behaviours script. - I have a Insight Object/s (multiple choice) field "Customers". - I have another custom field "No...
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Hi guys! I noticed a few features in atlassian suport forms, which i would like to use however don't know how to implement using standard JSM Cloud Forms (or any other configuration): Atlassian ...
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Hi, I cannot change the introductory text in service management. Project > Project Configuration > Portal Configuration. Anyone an idea?
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Hi, I'm trying to query the OpsGenie API from a Node.js app and I'm using the supplied Node.js library to do it. The library doesn't appear to have any support for paginated results and it appears t...
- Question
- api
- cloud
- opsgenie
- pagination
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Can jira administrator email and jira service management custom email for email request be same or it needs to be different. Is there any issue we need to face for using same mail?
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Hi All, I was wondering if the HTML emailed notification that comes to the configured email address if any actions are performed by the agents side over a support ticket can be modified or not ! Th...
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Hi All, Currently we have a self-service portal where users are presented with 1 project which is for the service desk. Within this section, we provide users a list of options so they can provide th...
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HTTP Status 500 - org.ofbiz.core.util.GeneralRuntimeException: Could not determine database type. (Unknown system variable 'storage_engine') Jira : 6.2.4 Mysql: got upgraded to 5.7
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Good day community, Is it possible to upload a file in an issue in your Jira Service Project in Jira Datacenter without opening the Comment field? If so, how can I set this up? In a Software or Bu...
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I want to see subtasks under the main issue or expand it under queue view without opening it. Is there a way to do this? Thank you for answers.
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Hello , I want to set up daily automation for jira. I want it to open subtasks under the main task with the name I specify automatically at 9 o'clock every day. I tried to install it but it didn...
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Hey all , im new to Jira and need help with an issue I have a problem when trying to provision an AWS resource from a Jira request . The problem is that I've created...
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Hi everyone, I use Insight in my Jira service Management (Data Center Version). Is there a library that is focused on data centers? I need the ability to map racks with the various servers and net...
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Hello everyone, I started this case last week with the support but didn't find any solutions to it, let me explain it : We have a mail server and a few mail handlers on jira (hosted on clou...
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Jira Service Managementのオンプレミス版を利用しています。 その中で「通知」を行う際に、 メールの全員へ返信のような設定は可能でしょうか？ 具体的にはメール受信にて1つの課題が作成される際に、 from:A CC:Bと言う形であれば、 Aが「報告者」 Bが「Request participants」 になると思いますが、 この課題に対して通知を行う場合に、 ...
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How do we conduct Initial Assessment/Impact Assessment in JIRA when a request comes in from the cutomer?
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Dear Folks, We have a requirement to associate new requests to an existing parent request. Upon closure of parent request, all child request should close automatically. Just wanted to know ...
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I saw in one of my Microsoft Teams channels that somebody has posted a new support request for my company’s helpdesk team. I generally get notified, as being part of the helpdesk, when a new request ...
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Hi all, I've recently taken over the OpsGenie administration in my company and as I'm fairly new to this tool I'd like to know a way to identify if a Marid integration is in place. I had a lo...
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Hi, so I want to make an automation that if in 2 days an issue that has a certain name isn't created an automation sends an e-mail warning me. If you don't understand my idea, feel free to ask If y...
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