Community resources
Community resources
Community resources
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Jira Service Management
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This article introduces a configuration to let the service desk customers (portal-only users) login with SAML protocol. (1) Prerequisite You are: an organization admin of the or...
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As a Solution Partners and Marketplace Vendors, we always have to carry the burden of providing our customers with excellent products, outstanding support, and innovations at scale. It may sound like...
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Like every love story with software this one started with a use case and a list of requirements. I had just started a new role as a Program Manager, tasked with defining a process and finding the rig...
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Hi Atlassian Community, Alyssa here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Desk Server and Data Center 4.9 (full...
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Hello! We had a question in Moscow Atlassian User Group that the following code does not work: ServiceDeskCustomerRequestService customerRequestService = ComponentAccessor.getOSGiComponentInst...
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Jira Service Desk is my favourite Atlassian product. There, I said it. I use it all the time and love its customisation abilities and ease of use. I've used other ITSM tools before, but Jira Service ...
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Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Paul Buffington and I are excited to share a brand new ITSM resource we’ve created – "The Complete ...
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The new Jira Service Desk Next-Gen project type comes as the simplified solution for easy to start and use for your help desks, without needing a Jira administrator. One of the differences in compa...
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Hello Jira Service Desk Community members! Have you heard the news? You've been invited to attend Atlassian Remote Work Week, a week long digital event for leaders in HR, IT, Operations,...
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Hello Community! During the time I've been supporting Jira Service Desk Cloud, one of the most requested functionalities I saw in Cloud is the ability to restrict the customer portal or the creatio...
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Let's customize logging of reverse proxy or time to check response time of application in real time.
...0' As result you can see result like this, e.g. is’t problem with one of gadget: [08/Apr/2020:20:24:40 +0200] 10.10.10.236 - - "GET /rest/gadget/1.0/favfilters?showCounts=true&_=1...
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Hello to our wonderful Community! With the majority of us working from home, we are seeing an increase in people using technologies like the Jira Service Desk portal to keep work moving. We thought...
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Hi everyone, Alyssa here from the Jira Service Desk product marketing team. As we go into Day 2 of our first-ever fully Remote Summit, I wanted to share a roundup of what’s new and what's coming in...
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Update as of November 9, 2020 The Early Access Program is now complete. The new features listed below and more are now available in Jira Service Management, formerly Jira Service Des...
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It's finally here...BULK ACTIONS! This highly requested feature is currently rolling out to Jira Service Desk Cloud customers and will be in your instance soon. With this new feature, you can take th...
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Hi Atlassian Community, Alyssa here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Desk Server and Data Center 4.8 (full...
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When we search for documentation and articles related to the customer portal, we usually find information that helps agents and administrators to customize and use it, but there are no tutorials abou...
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Hi JSD Community! I'm Rachel, a Product Manager for Jira Service Desk Cloud at Atlassian. Last year, we announced the new Jira Service Desk (JSD) experience with the ambition to ma...
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I'm Paulo, a Jira Service Management Support Engineer, and I'm here to share some information about common issues that we, Atlassian Support, face on a daily basis. As my starting point, there's noth...
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...hey act as an approver or comment on requests belonging to the customer's organization. This affected SLAs, statuses on requests, and automation rules, often bringing a lot of confusion to true c...
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Hi Atlassian Community, Alyssa here from the Product Marketing team at Atlassian. Wishing happy holidays to our community as we wrap up the year. Here are the highlights from our most recent...
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Do you know what's exciting about software? Once you publish it, your customers may use it in ways you never thought of. We experienced this with our Jira cloud app Deep Clone for Jira. In its app r...
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G’day Jira Service Desk community! It’s been a big year and we have lots to share. We’re planning to give you a comprehensive update each quarter about the investments we’re making in Jira ...
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While some public holidays fall on the same calendar day each year, many public holidays move around like Easter or Mondayised "observed" dates to give us long weekends. This creates a houseke...
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We’ve recently released templates for your Human Resources (HR), facilities and legal teams. These teams can now leverage Jira Service Desk to more easily manage tasks like employee onboardin...
