Atlassian Automation

Hola quisiera saber si puedo utilizar otro rol que no sea trusted y que no tenga muchos permisos para  cargar tickets masivos? Gracias

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• automation
• cloud

Hi team,   After the different changes related to the Parent link deprecation, I don't find a way to trigger a rule after linking a story with an epic. I have been checking the steps for ...

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• automation

After I download the installation file, if I double click the instalation file , error message is pop out. Installation is failed.

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• automation
• cloud

Hi, I set up automation so that the message is delivered to Slack when moving the ticket from Jira's Kanban board. At this time, can the name of the person who moved this ticket be included in the S...

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• automation

I would love to be able to clone a task with its associated checklist. Normally when I clone a task, it only clones the task, subtasks and attachments associated with it. However, it does clone the c...

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• automation
• clone

I wish to create a custom field for my issues that automatically create a series of web links. I don't want to use the URL field as it displays the whole url as well as needing more than 1. I want th...

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• automation

Hi,  I would like to automatically sum up the value of our "Story Points" field over a list of Jira issues for a variety of use cases (one being to see how many story points we complete per spr...

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• automation

Hello community! I am trying to build up a global rule that would check the projects for existing epics of a certain type and create them, if they are not present. Got stuck with defining "for ever...

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• schedule
• automation
• branch
• condition
• epic

I have several automations which include an "issue fields condition" inserted within an "if/else block". Below is an example: For whatever reason, the editor doesn't allow me add another c...

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• automation

Hi Jira Community, This is my first share, so excuse me if there is a better way/place to post it. I thought it is good to share my experience with people (just like me) who might search on how to ...

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• automation
• cloud
• jira
• jira-cloud
• jira-service-management
• +1 more tag...

Hi! I hope someone might be able to answer a puzzling scenario. I am trying to create a manually run automation rule that provides me a sum total across linked issues so we can see how much time is...

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• automation
• issue-link
• worklog

I want to have a rule where an issue is automatically closed after it has a specific status for a set number of days.   We get client queries that we raise as the Question issue type.&nb...

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• automation

Hi All, Using Jira Service Management Data Center here. I am struggling to find a way to synchronize Insight object attribute(s) with Jira Custom Fields in connected tickets. Here is the case: - ...

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• automation
• data-center
• insight

Hi there, One of my service desk receives ticket from another external service desk. I setup an auomation that copy the ticket reference to an external id field and it works fine. What I'd like to...

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• automation

Hi! I'm trying to set up a JQL to search and compare a custom field with an URL with the same custom field from other tickets with an URL. Example:  "cf[11300]" = {{issue."cf[11300]"}} ...

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• automation
• custom-field
• jql
• lookup
• url

Hi,   i am pretty new to Jira automation an struggling finding a solution for this:   If an issue is transitioned into 'in progress' the automation should check if the user which is Ass...

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• automation
• transition

Hey guys,   I'm trying to set up an automation to help with the following issue: We have an automation that sums the Story Points of the Sub-tasks in a Story whenever one of the Sub-tasks' S...

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• automation
• sub-task

Hello, I would like to automate in progress activity. When I change the status of a Subtask to "In progress", i want the status of Task and Epic to be "In Progress" also. Firstly i tried to automat...

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• automation
• cloud
• jira
• jira-cloud

Bom dia ! Eu sou novo no JIRA e queria saber o seguinte , eu crie um SLA de primeira resposta em até 30min , só que ao colocar um comentário ele não me informa no painel do SLA que eu atingir os req...

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• automation
• sla

Buenas: Cuando enlazo una incidencia los comentarios realizados en cualquiera de las incidencias enlazadas se publican en todas ¿Se puede evitar? ¿Hay alguna relación entre el tipo de enlace y el co...

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• automation
• cloud

Hi Atlassian Community,  I have set up a straightforward automated user request which runs every month in Jira Service Managment. I would like to set the 'Reporter' field to a specific custome...

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• automation

I have a main user story linked to few tasks by 'is blocked by' condition. My requirement is that I do not want to allow users to close the main story until all 'is blocked by' issues are not closed....

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• automation

Hello, I would like to ask you, how to add a reporter when having his "E-mail" and "an account already exists for this email", so (Add new customer + {{customer.accountId}} is not useful in thi...

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• automation
• email
• reporter

we need an automation rule for the below requirement we want to get an email in case the issue has not been assigned for 6 hours post its creation

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• automation

Requirement is JIRA to create a ticket automatically and assign it when a *high priority* alert is received in slack message.  

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• automation
• integration
• jira-cloud
• slack