Created Jul 13, 2022, Last active today
Salesforce CRM is commonly used by sales and support teams to manage accounts, opportunities, and customer cases. Atlassian Jira is used by engineering teams to plan development work, track bugs, and...
In many organizations today, different teams rely on different tools to manage their work. Customer support and IT service teams often work inside ServiceNow, where incidents are created and tracke...
Hi community, I want to share a bit about the custom leave types that we see and use every day (or every off day to be exact). We should not treat PTOs like a jack of all trades. By categorizing diff...
Most Jira dashboards look the same. Charts. Lines. Numbers. Burnup, burndown, velocity… They are useful, but often feel too technical and a bit dry. You need to stop and think to understa...
Have you ever tried pasting LaTeX syntax like $\Sigma$ directly into a Confluence page — only to see plain text instead of a properly formatted inline formula? That’s because Confluence trea...
March 2 has come and gone, and Atlassian’s new points-based API rate limit system is officially live and being enforced. While this is a massive win for overall platform stability, it introduced a ...
The scenario We manage customer data in Jira Service Management. Phone numbers come in through portal forms as free-text: customers type whatever format they are used to. Some examples from a s...
Three Jira instances, three teams, one broken communication chain, here's a scenario I keep seeing play out. I work with Exalate, and I've had a front-row seat watching how large SaaS organizations...
Why Cloud Migration Matters For many organisations, the cloud has become an increasingly important part of their technology strategy. According to Atlassian, more than 90% of new customers today ch...
Hi Team, Kindly, provide the procedure to add default value in the Steps tab of Test Details field (Xray plugin custom field) in Test (Xray plugin work type) for specific project not globally....
If you’ve worked with Confluence or Jira long enough, you’ve probably faced this moment. Your organization outsources some work, maybe technical support, development, or QA, and suddenly an ...
When teams talk about SLA performance, they usually focus on the final promise: response time, resolution time, or whether a deadline was met. But inside real service workflows, the bigger challeng...
What is client invoicing from Jira worklogs? Client invoicing from Jira worklogs is the process of converting tracked time (worklogs) into invoice-ready amounts using billable rates, project budget...
Our client recently completed a JCMA transfer from Jira Data Center to Jira Cloud. The core Jira data (projects, issues, users, groups) migrated successfully, but the app data migration for a Marketp...
Time in Status → Status Count → Transition Count (a.k.a. Traffic Jam, Boomerang, Ping-Pong) Most teams don’t have a “bad workflow.” They have a workflow that quietly accumulates debt until on...
What's different, and what it means if you're thinking about moving to Cloud ProForma has been the go-to form solution for Jira Service Management teams on Data Center for years. It's well-integrat...
Every product team knows the pain. You maintain a carefully prioritised roadmap in Jira, but the moment a stakeholder asks “what’s coming next?”, you’re exporting screenshots, building PowerPoint dec...
If you work with LaTeX formulas in Confluence, you may have noticed a strange formatting issue: formulas sometimes appear much larger than expected or leave empty space around them. They can look lik...
Hey Brothers and Sisters, I am playing with X-ray and want to configure some "regular" automations. When I installed X-Ray tril nothing changed in my "automation portoflio" in terms of triggers. Th...
Supporting Jira Governance in Government & Regulated Environments Teams operating in the public sector and other highly regulated environments often need stronger visibility, governance, and ope...
Jira is excellent at answering operational questions. What was completed this sprint? How many story points were delivered? What does the burndown look like? Which issues are ...
I've been working with large data tables in Confluence for a while now, and I wanted to share some approaches that have worked well for our team when we need to create pivot-style summaries and break...
Hello everyone, I have a difficulty. I used the Linked Issue validator to force users to add a parent when they create an issue. It works normally. But when I try to create multiple issues at once ...
If you’re connecting Salesforce and Jira with Sinergify, the latest enhancements are designed to make your workflows simpler, faster, and more reliable. With these enhancements, teams can expect: M...
I went from the free to the paid version of JXL. It was then deactivated. I now can't remove or restart JXL. Please can anyone help? I urgently need this application.
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