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Jira Service Management
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Hi, When an incident is an SLA breached or without breached (For example: Last 30 minutes for SLA Breach) , how to send an automatic mail to the assigned person? I read the questions and answers, b...
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Hello All, I have the following requirement. In the ITSM sample , lets assume that I have created a field called Configuration with following values in the check box and the expected out...
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Hi, I'm automating an email request and below is my use case. When users send an email to createTicekt@test.com, an email request ticket will be created. Below is the sam...
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Witam serdecznie mam pytanie odnośnie tego produktu brak polskich znaków do wpisania i odczytu danych w sprawie dotyczącej strony
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Hello We have a custom field (Primary Service/customField_10455) which has the following configuration: In a different Object schema we have an object type "Solution Configuration Item" which h...
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Is there a way to make visible ProForma form based on components selection? We're planning to add a ProForm form in JSM, we don't want to make it available for all components. There are several compo...
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How can I make an slack automation that sends the summary of an jira issue? Example: Slack automation that sends Bunge - Price Group Load ... If anyone can help me with that I would be very...
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In an instruction video, there is a Project sidebar with an Alerts item. In my free JSM, there is no sidebar in the closest screen I could find to the video's screen. Instruction video screenshot: ...
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I need to add some project names to my filter and I do not see where I'm to edit the actual filter. Where is that done?
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Buenas tardes, quería saber si los campos que se borraron de un proyecto de un reporte por que se generaron otros nuevos se puede recuperar la información del reporte ya que los meses anterior...
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Hey guys, I would like to showcase a closed project to my senior management. All my sprints are closed, and the backlog is empty. I can only see the project in Sprint Report, but that again is...
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hello everyone, i have to make a presentation about Jira Service Management ITSM solution, and compare it with SMAX. if you have any resources to share i would be grateful thank y...
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I'm trying to get my head around the categorisation of a ticket. The main options it would seem are services, product categories and operational categories. How are others using these combinations?...
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Hello Community, I had a Jira Software project with 30 tickets in it. These tickets were made by 1 Project Lead in my organisation and he was 'Reporter' on all of them. These issues were all raise...
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Within our service desk we use the Queue field to control which queue the ticket resides in. We have an problem where users are moving tickets between queues without adding a comment as to why....
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I am working on a written assessment that will be shared with potential candidates. The new person will join a team responsible for: the migration of the Atlassian instances from Server to Cloud (J...
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How to do that?
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Bom dia Um cliente abril um chamado pelo portal. Esse Chamado foi respondido pela equipe e notificado para o cliente . Porem ao invés do cliente acessar o portar para responder por la esta res...
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Hi there, I am working on Jira-Gitlab automation and one of the tasks is to add some drop-down list from gitlab tags or branches. I can define some tag and pass it via webhook to run in gitlab-ci.ym...
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Hi all I have an issue related with the notification of the assignation of an assignee in an issue. I need that the assignee is notified whenever it is assigned the case. It works for me whe...
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I have created organizations in Jira Service Management in my project. These organizations are also assigned to corresponding customers. If a ticket is now created in the portal by one of these custo...
314 views 0 0 Deleted user June 10, 2022 -
Hi, Is there a way an agent can get a view of all open tickets in all projects in one view and is updated in live time?
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Hi JIRA team, one of our customers posed a question about whether the default view of tickets opened on their project can be adjusted in the Customer Portal. Currently they see all tickets opened by...
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Hi everyone, I would like to inform that we have enhanced the "Clone Issue" action component in A4J (automation in Jira Software and Jira Service Management) to allow users to select the “Attachmen...
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Hello, I am having some difficulties finding the right option in "Jira Service Management (Cloud)". That's what we want to do: The information is stored in Confluence, and we have linked thi...
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