I would like to display just the "Time Spent" field on the screen for transitioning an incident in our workflow. However the only way I have found to get the "Time Spent" field to display for t...
When viewing a knowledge base article in Jira Service Management and the same article in Confluence, the font-family used in Confluence is a sans serif font while the font in Jira Service Management ...
Good morning, could you tell me how to configure Jira Servidesk so that I can see the texts in readable format? I attach an image of how I see it now Thank you very much!
Hi Team, Can we use the Rest APIs of Jira Software in Jira Service Desk, when we have installed only Jira Service Desk ( v4.0.0.)? Thank you.
Hello, I've been trying to find a solution for my problem, unfortunately without much success. Maybe someone here can help me a bit. So, I have two object types in Insight. One object from object t...
Hi everyone! We are currently using automation for jira to transition issues that have been in a waiting for customer state for 14 days to resolved. This works perfectly except that a resolution dat...
So, let's say that I invite the specific user to be a customer in my JSM project. When a user is invited he/she will get an invitation via e-mail in a form of a clickable link. Once the link is open...
Hi , Currently my customers are creating tickets through email method, they are using below format in subject line to create ticket. Subject line will have priority of the ticket. So i...
Hello, I want to put restriction on date time custom field in Service Desk porta for users. Like users can't put previous date and only can put upcoming date. Anyone knows how to do this ? ...
I am trying to create a simple automation task to remind customers if they have not replied to their issue within a certain amount of time. status = "Waiting for Customer" and updated < "-2w" Th...
Is it possible to replicate the resolution field going to public comment box? or how the customer can view the resolution field?
Hello, Is there a way through API to tell what fields are required on a specific issuetype? Thanks!
Hi All, Recently we moved to Jira Cloud from Server. We have enabled CSAT now in JSM. But I am noticing an issue with the CSAT emails that get sent to our customers. The primary language should be...
I would like OpsGenie alerts and incidents to tag devices within Jira Insights. Is that possible?
Initially had a report that a user had an invalid email address when trying to import XML back up. Discovered the user email had a space at the end so resolved that issue and did a new back-up. ...
I notice there is a "Slack integration" in Project Settings. We are big-time Slack users. Does this mean that our users (employees) could open tickets/issues through Slack using Jira natively or with...
I have a particular issue type (i.e. Problem) which only internal users create, so there is no form on the portal to raise this issue type. These issues can be associated with customers (via th...
Hello, I configured my Jira Desk project to only allow customers I added to access the portal. One of them already has an Atlassian account with her own organisation and cannot access my por...
Hello all, we are using Jira Service Management as a cloud solution. We have support agents that handle tickets in several projects. Each project is designed for one customer. The customers are in ...
Hello, We are using JSM Cloud Premium and we are building out our OpsGenie integration that comes with JSM. I am wondering how users from JSM are allocated to use OpsGenie? thanks, -wade
Hello, I have a Jira Service Management associated with a certain domain. Now, our company has changed its name and domain, and we want to continue our JSM projects with the new domain. ...
About a week or so ago I did some maintenance on the system. Updated core to 7.10, and Service desk to 3.1.10. Did some re-indexing and now my project keys in service management are randomly incremen...
Hi, I am following the pages in the links below to add and delete organizations but the organizations do not appear in my Service Projects as outlined in the links. https://support.atlassian.com/ji...
So, I am a bit out of date on versions, but we are running JSD 4.3.2 / JS 8.3.2 I have support staff added to jira-servicedesk-users application access. I have developers added to jira-software-use...
Hello Team...I am trying to work on a global rule (not Legacy) that will reopen a closed or resolved ticket if the customer (not agents) comments. As we are trying to move all Legacy rules to new aut...
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