Jira Service Management

Hi Jira Support, I created a custom field called "Answer" and set it required. When I created a new issue, an error message saying that "Answer is required" has been popup, althrough I did not set ...

• jira-service-desk

What is the purpose of workflow transition property sd.action.key in JSD ?

• jira-service-desk
• workflow

we have 1 servise desk for few users in one project and when one user make issue, another cant read this issues question:how i can give permision to all users to read all issues including made n...

• jira-service-desk

We have a nonprofit license for Atlassian products. As an administrator, I've set up JIRA, Confluence and JIRA Service Desk. We currently have all our support going to one person's email (we are smal...

• jira-service-desk

Is anyone having issues creating new tickets or even accessing their existing tickets with atlassian support this morning. There was an issue this morning however the status page now shows this...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm trying to basically assign the issue to different groups depending on a field value entered in the create screen. I want to implement this at the time of creating a work item.

• jira-service-desk

Can we add conditions for the create transition while creating a work item in jira?

• jira-service-desk

Can there be multiple transitions at the time of creating a work item in jira

• jira-service-desk

Hi, we have an issue about our jira servicedesk knowledge base. It can be linked to a confluence space without any issue. In Service desk homepage, after entering some characters in search field, all...

• jira-service-desk

How do I go about changing the format of emails that get sent out to customers through service desk?

• jira-service-desk

I am currently investigating setting up a Jira Service Desk for a customer. The customer has several teams in different locations and each team will have a login where they can raise issues. Th...

• jira-service-desk

Is it possible to edit the service desk email templates, like the jira ones? I want to remove the "You can view the full request" line and the advertising footer for service desk at the bottom....

• jira-service-desk

I have a different create issue screen depending on where I am when I click "create issue". I have set up screens for different issue types. I want to prompt the user to pick the issue type and pro...

• jira-service-desk

Hi all, I use Service Desk for one of my customers. It is a good plugin very useful. Currently, when my customer create issue from JIRA service desk, they can view their issues only. I would ...

• jira-service-desk

I created two projects under the same scheme. (ISSUE TYPE, WORKFLOW, ISSUE SCREEN SCHEME, FIELD, etc.) But issues of the two projects show in the different type. I enclosed two images to displ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I updated the plugin to 1.2.6.1 last Friday on our jira. In notification scheme of a project, only assignee should get email. Also I have disabled "SEND_EMAIL_NOTIFICATIONS" in db table AO_5430...

• jira-service-desk

Hi, I have an sla like this: time to fix. count time from the moment issue is created until issue is resolved. I have 2 goals: priority blocker -> fix in 30 hours, calendar default all...

• jira-service-desk

Hi, My server is based on CentOS and is Apache based. Can I run Jira on it ? Regards.

• jira-service-desk

Hi, I want to download and host JIRA on my own server . What is cost for 10 people license for 1 year

• jira-service-desk
• licence

The question is regarding the percentage shown in the SLA metric page. 11% successful this week. Does this percent includes only issues created on: last 7 days this week (mon-sun) ano...

• jira-service-desk

How to create a JIRA automatically

• jira-service-desk

In the old atlassian support system, I was able to share a support issue with other people at my company, so they would be cc'd on replies and could contribute to the conversation. Now, when I create...

• jira-service-desk

Is it possible to rebrand the support customer portal to something like: support.mycompany.com Instead of the long customer portal name: mycompany.atlassian.net/servicedesk/customer/portal/2

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• jira-service-desk
• jira-service-desk-cloud

I create a project and every time a go to the SLA tab I'm getting a 500 error. I anybody will tell me to go to the logs in the logs directory there plenty of files and I don't know wich on to look fo...

• jira-service-desk

We are implementing JIRA Service Desk to replace our current help desk system. However, we've run into a technical issue in the way JIRA Service Desk handles issues submitted outside the Customer Por...

• jira-service-desk