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Jira Service Management
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Jira Service Desk: The form contains a hidden field that does not have a valid default value configu
Last week, our various service desks stopped working. Each now gives the "...form contains a hidden field...." message. This occurs whether the initiator is a site admin or a regular user. All field...
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I am asking myself and the documentation.... is there a way, that I can share an issue in PortalA with another portal B via the email-adress of the portal b?
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Hi folks, JSM, Datacenter version. I have an Insight field that contains laptops. Laptop object have an outbound references to User. I have an insight field that can contai...
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Hi All, Do any of you know what is the custom field name of "Raise this request on behalf of*"?
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Hi everyone, hope you're all fine You'll see, my company is performing a system migration, and one of the most important parts to keep, are the tickets of the previous system and theirs hist...
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Good morning, my project has two completion statuses. I would like to know on what date it was changed to finished, could someone help me? Context: The status of the ticket changes to "Resolved", an...
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Hi, I have admin access, but I am still unable to change introduction text under the portal configuration setting page. I have updated this previously, but unable to do it now. I am a...
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Dear Jira community, May I create a rule(automation) which in particular statuses transitions if the optional filed value is "Something" and change the value to "Another"??? Thanks in a...
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Hello! Allow me to ask a question about the building report. What JQL fields I may use in order to search all the tickets by the comments which were written by specific users? Thanks in advance!
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Dear Community, I would like to ask you if there is an option for downloading the attachments all at once in an issue through the customer portal Many thanks for considering my question in advance....
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Some week ago, when I moved one previous Service Request over to a Change Request instead, these three fields started randomly popping up all over our tickets: How do I get rid of them? And why ...
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Hi, In JSM can i put the field as Ready only field in the Service Request if yes how it is possible. Please help me out on the same. Thanks,
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Dear Team, Need your suggestion Scenario : We have created project named Project1 , under this project we have created organization - client A and Client B. Under client A or...
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Hi , I am trying to attach on image on the email template. Is it possible to place image on server where my Jira is hosted and fetch it through an automation rule?
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Hey, I want that users can only view the assignee field they cannot edit them, they can only edit while transitioning the issue, is it possible?
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Hi, Can some one will help on how to assign a ticket to the group I have 3 groups called Service desk, support team, Technical Team. workflow will go one step after other if the ticket is assigned...
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Hey, is there any chance to get the reports tempo from the JSM project? We can add work time to the JSM project, but it's not included in our reports. Is there any advice to fix that, or we can't ...
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hi team, we have limited automation cycles in the Jira cloud what is that actually? Thanks
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Hi, I have a ticket with 209 attachments and I think that's causing issues. None of the attachment will load, all show the message Failed to load. I have no way to getting the images to be preview...
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Hey, While doing a transition the comment tab is appeared on the issue screen and the first tab is Reply to Customer I want to rearrange it or hide it for specific users, Is It possible?
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I have gone through the link Set up an open portal | Jira Service Management Cloud | Atlassian Support but I couldn't get any output of that. As I have followed all the steps instructed on...
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Hello, Does someone have the definition of statuses for Jira cloud standard workflow? Thanks
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Is there a simple app that will allow me to "Copy" a Team Managed Project - with all its............
I've asked similar questions Is there a simple app that will allow me to "Copy" a Team Managed Project - with all its configurations. I've tried Deep Clone - it doesn't allow team managed pr...
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Hi. I want to send mail from jira service management to outside people. Can I send mail from ticket or reply to customer?
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Buenas Requiero que en la notificación para una aprobación también se visualice el adjunto que se coloca en la transición, es viable ? Transición
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