Community resources
Community resources
Community resources
- Community
- Q&A
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- Questions
Jira Service Management
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When an agent or customer creates a ticket of change request type, they can add an attachment. That attachment then shows up to the Agent viewing that ticket. For some reason the ability for t...
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Hi everybody in the Jira community. I'm trying to setup an outgoing mail but it keeps saying "AuthenticationFailedException: 535 5.7.139 Authentication unsuccessful, SmtpClientAuthentication is disa...
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Hi Community, I need to link the status from the JIRA software project to the service desk project. How I can do that?
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Hi to all, when i link an Assets object in Jira issue, i can see it from Asset object main window in the "Connected Jira Issues" part. When i resolve the ticket, it vanishes. I can correctly see i...
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Users unable to do the Bulk Change in issues navigator but users have a Bulk change access Please provide the solution for this issue ASAP
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When I Google search "Webmobyle" my Atlassian page, https://webmobyle.atlassian.net appears in the results with the description "No information is available for this page." and when I click "Lea...
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We are a pharmaceutical company having 350+ employees, and getting work done by internal departments takes time in generating requests and following them later. Is there any solution available in JI...
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Hi everyone, We want to disable this pop-up for everyone. It shows this pop-up when a user logs in. Is it possible? Thanks in advance.
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Hi All, I have a problem with the asset field. I created an asset field called "Nama Proses" that contains some data. The problem is that when I create a request as Requestor the data won't show up ...
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Hi Team, I make an automation to select an object from asset management and put it in the custom field of asset management. Since the field return a list of object, the automation is not working. ...
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Hi Jirasians! i pulled out my reports from Jira Service Management and what baffles me is that some tickets has Time to Resolution while some dont? is there something that needs to be done so that ...
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Hello, looks like I'm unable to grant site access to new managed users in a new improved UI for admin.atlassian.com. My instance was moved to this new centralized user access and I no longer see the ...
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Hello! I have this scenario: 1. There are 3 custom fields when we create a ticket: a. Days to Prepare Delivery (numeric) = customfield_11111 b. Legal Delivery Date ...
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Hello, I want to show the organization that a user belongs to in an internal email. How would I go about doing this?
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Good afternoon, I have a question if it is possible through automation for Jira to create an automation where the same replica the comment made in the parent incident. This replication would be done ...
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Hi, What is the Difference between Group(Service Desk) and Group Custom Field Value(SPINS Team). Can some will help me out what is difference of both the things which i have used in the Notificatio...
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Request Participant not working for some users It stopped working for some users, we have tested this by sending email from OWA but no luck Thank you Ola
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Hello to everyone, I want 48 hours to start when there is Waiting for Customer status. I want to send an e-mail to "reporter" after 24 hours. When the total is 48 hours, I want to close the call a...
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Hi! I need to give restricted access to a jira user that is an external consultant of our company (he will have a user in jira). This user will only need access, permissions, and visibility of the ...
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Hi, I have created a Number Field as Mobile Number: when it's showing on the view screen the format is incorrect 593,593,593 it supposes to show 593593593. How I can achieve such a format? T...
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I tried multiple times to run the "Dashboard Data Preparation" background job, but every time I try, I got this error: The job has completed with an error - Database server name: azc5supsql0...
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Hi So I have one client that is claiming that on random notifications for her tickets are switched off: She is claiming this happens sometimes when she replies via email. My question i...
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Hi! I hate new view for Help Desk with populars requests and not expande Browse All by default. I want new style for this. But! We use translation for 2 languages and not all plugins support this tra...
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Good evening, I would like to direct specific technicians to each service queue that I have created. A technician will not be able to see the queue of the other, how can I do that?
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We have set up integration with Teams in the incident management of jira service management. I have now created an incident issue and completed the connection with teams in the "Microsoft Teams" ite...
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