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Jira Service Management
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Hola a todos, alguien sabra como poner una regla que cada cambio de status en un flujo se deba agregar un comentario, ya que solo lo tengo al momento de resolver una incidencia pero requiero agregarl...
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I have enabled 'Email puller' and 'Email processor' in the Global Mail Settings, and have set up an email channel using Microsoft Azure, Secure IMAP. The email channel shows a 'SUCCESS' status,...
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Is possible to add a "Comments" box to the satisfaction survey?
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Hi, Is there any wo to copy a value from the custom field in the previously created ticket to the new one by incrementing 1
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I want to Embed HTML Widgets into the customer portal for my end-users to be able to see and interact with. I cannot find any way to dynamically embed HTML so that end-users submitting reque...
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Hello everyone, I am attempting to source a script that will allow me to automate the creation of a group when a new space is created. Does anyone know if there is a script out there or have any adv...
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Good Morning fellow Atlassians, We recently launched our helpdesk, and there have been requests for the forms we use to trigger the creation of subtasks/tasks. As I understand, the form is attached...
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Hello, Is there a way to JQL for any Bug that has a Story linked to it?
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Olá, como faço para extrair relatórios de todo e qualquer ticket que minha equipe relata, mesmo que tenha que direcionar para um outro grupo solucionador, ou seja, preciso de um relatório onde posso ...
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Hi, I've been trying to build a dashboard, but when I try to add the "Time to first response" gadget in my dashboard, but it doesn't show me any data. According to Jira's documentation, it may be be...
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Is it possible to copy custom fields from one Cloud Instance to another Cloud Instance owned by the same company? Details? Please advise. THNX
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Hello, Is there a trigger when we unassigning a user from a ticket? I would like to recalulate the deadline of the ticket in this particular case. Thank in advance Best Bruno
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Does anyone know if I can make SLAs work with each Assignee’s time zone? We are only using SLAs for internal purposes and we have our Support team members located in three different regions (+ ...
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Hello everyone, In the middle where we want to login with Jira Cloud "Microsoft", the xxx@xxx.com user e-mail address is automatically displayed. But when we click on this e-mail address, we cannot...
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Hello everyone, I have it set up that project managers get a notification whenever a new issue is raised (sorry, in Dutch :) but you get the point). It worked great the first couple of w...
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We have experienced that some of our customers needs to much support/help and creates to many tickets in a short period. This is not wrong, but we would like to use of recourses efficiently. We would...
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Hello everyone! could someone tell me how to hide these transitions in the user's support request? Thanks!
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Our organization has a lot of people. And I've a use-cases where I would like to provide a single way of authentication/authorization for all users of a particular group. Currently, while in...
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Automation to sum up in EPIC the hours logged in child tickets and the total should be in the a cust
I'm trying to create an Automation to sum up in EPIC of the hours logged in child tickets and the total should be in the a custom field visible I did something like this below but i could not make i...
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...llCf = ComponentAccessor.getCustomFieldManager().getGlobalCustomFieldObjects() allCf.each{ field -> FormField cF = getFieldById(field.getId()) cF.setHidden(true) } kollabArt.setHidden(f...
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Hi, In JSM i have a field called Assigned to Group i want to put that field Read Only. Please help me out how to configure the same. Is there any AddOn is available in JSM if yes please help me ou...
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Users are filling the Service Desk form, but thei are not that intuitive, because help text placement. Right now the placement is: - Field name - Field input box - Field help text Ho...
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Hi, Can i put the Assignment Group is Mandatory field actual it is showing Hidden field. Thanks,
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I trying to create insight "Automation rule" with send mail about object(when object deteled) How to add atributes to email body and add who trigger this action?
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Hello! I trying to add Insight automation rule. If new object created by some user, then create issue with information about actor. How can i get IQL for Actor? Actor = "User' - Doesn't work. imm...
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| September 9, 2025 11:40 AM PDT | ||
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| July 11, 2025 4:42 AM PDT |