Request Participant not working for some users

[olajumoke opawole]

Request Participant not working for some users

It  stopped working for some users, we have tested this by sending email from OWA but no luck 

Thank you

Ola

[Joseph Chung Yin]

@olajumoke opawole -

Welcome to the community.  I am assuming that you are stating users (in the CC'ed from the email) is no longer being added as "requested participants" when the issue is created via email?

Please advise if I understood your ask correctly?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[olajumoke opawole]

Thanks for your reply

Yes , but it affects some users only ,  this has been repeated / tried  on Outlook on Web  but no luck

l await your resolution 

Ola

[Joseph Chung Yin]

@olajumoke opawole -

Hi Ola:

Can you check to see if users (problem ones) included in the CC'ed part of the email got his/her account created against your Site?

Best, Joseph