Jira Service Management

When a request is raised to support@, the full name of the requestor becomes linked/merged with the support@ address and I can find no way to unlink it, the user accounts are unaffected in Google Adm...

• jira-cloud
• jira-service-desk

I would like to lock down user access (for customers)  to reporting an issue and getting just the notification that it has been received and resolved, but  NOT have them get log in access t...

• jira-service-desk

We have an automation rule where the operational categorization and other fields are being set when a ticket is opened. On a subset of our tickets, when the Request Participants are added to the tick...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello,   I have a problem. My SD instance for this project has CSAT enabled. I open an Issue through "Raise a Request" and resolve with another account. Going back to the customer account...

• jira-service-desk
• jira-service-desk-server
• server

Hi, Is there a way or a plugin that can enhance organization with a set of attributes? Regards, Ahmed Trabelsi

• jira-service-desk

Hi, I need to add support contract details on JSD project wich are: - Start date - End date - Effort - Customer - Status Please note that a JSD project may be associeted to many support contra...

• jira-service-desk
• jira-service-desk-server
• server

Hello there,   I'm using a Power BI Content Pack to retrieve information from my Service Desk Portal, and i need to get information from the Customer Satisfaction Feedback field, but i dont fi...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, Is it possible to get the user properties with the JIRA API. I try to custom the customer portal with some javascript and I need this informations   Can you help me ?    Best...

• jira-service-desk
• jira-service-desk-server
• server

I have created a post function with JMWE that sends an email to our customers for a certain issue type. Everything works fine in regards to sending the email and the groovy script.  However th...

• email
• format
• jira-misc-workflow-extensions
• jira-service-desk

• jira-service-desk
• jira-service-desk-server
• server

I'm trying to create an auto complete custom field and add it to my jsd customer portal, the  problem is that in my edit.vm file i have a <select></select> that work fine in the back...

• custom-field
• developer
• jira-service-desk

Hi Jira users Do any one knows how to configure contact form from login page? I can´t find any know how about that. we have a service desk which is not public, so if its not possible to configure a ...

• jira-service-desk
• jira-service-desk-server
• server

Hey everyone, My first question in this community.  In Jira Service Desk, there is a field called "VIP". I am not sure if this is there by default or if this was created by some add-on (si...

• jira-service-desk
• jira-service-desk-server
• server

2018-05-02 09:58:22,975 Caesium-1-1 INFO ServiceRunner [c.a.crowd.directory.DbCachingRemoteDirectory] INCREMENTAL synchronisation for directory [ 10000 ] starting 2018-05-02 09:58:22,975 Caesium-1-1...

• jira-service-desk

When I raise a request for a user there is no save button.  I'm the administrator.  see attached.  I'm using Safari if that matters.

• cloud
• jira-service-desk
• jira-service-desk-cloud

I've got 4 request types setup but only the 1st one is displaying the in help center.  I've tried re-arranging and that had no impact.  They all belong to the same group as well.  The ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Three participants were added to a ticket, however none of them receive ticket updates via email. So what they do is email IT for updates and we have to forward the Help Desk tickets to them. This ...

• jira-service-desk

I have customer guides that are a PDF (saved on Dropbox) that I want to have a direct link set up on each customer help desk to let them view it as needed. I don't see anything that will allow me to ...

• jira-service-desk

I'm doing some research to learn about how people go through the process of choosing and purchasing service desk software. One thing I've heard a few times, is that it's common to crea...

• jira-service-desk
• cloud
• jira
• jira-cloud

We are using JIRA Service Desk 3.5.2 with JIRA Core 7.3.8, and JIRA Software 7.2.7 and that when using a specialized form with series of field and when we submit that form to the Desktop support team...

• jira-service-desk

Can you customize Jira Service desk portal so the popular section is hidden for other projects?

• jira-service-desk

We have created groups for different vendors and for each vendor group request types are similar. So how we can create the custom rule for issue creation and update the condition as per request type ...

• jira-service-desk

I keep getting the following error when I try to set up a new service desk project.  Can anyone assist me in understanding the following error:   java.lang.NullPointerException java.lan...

• jira-service-desk
• jira-service-desk-server
• server

I am after the integration of the Change Process from the Service Desk to the Jira tool where we plan a release and the developers track their work. At the moment we create two tickets for ...

• jira-service-desk

I am after the integration of the Change Process from the Service Desk to the Jira tool where we plan a release and the developers track their work. At the moment we create two tickets for ...

• change
• jira-service-desk
• management