Community resources
Community resources
Community resources
Jira Service Management
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I have a custom field I created and added to the Issue View called 'Closed Date/Time'. I also created an automation rule where once the Issue is transitioned to 'Closed', the 'Closed Date/Time' field...
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I have searched the previous questions for the community and have seen some questions/responses about Customers being able to view their requests and not just submit new requests. The questions...
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Hi Team, Do we have any automatic automation in place to move tickets from Resolved status to closed status? Does it consider 3 business days or 7 business days to close a ticket from resolve...
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I have a workflow set up to use approver field AF in a workflow for request type RT. How can I set up an automation such that if a customer chooses Australia as the location when raising a ticket wi...
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Use Case: I want to return Confluence pages/articles plus similar Jira Tickets already submitted/recorded when I use JSM Help Center " What do you need help with?" search. I get pag...
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I'm looking for a way to count the number of assets in an Asset Object reference custom field. Since this is to be used in a Jira issue gadget in Confluence, it needs to be available via ...
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Hi! We just started to use subtasks on our Jira Service Desk and are wondering if there is a way to reconfigure the fields that auto populate in the main body of the subtask. We have a number of cust...
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Hi Team, since last week the field "Pending Reason" is new a mandatory field on the request form in the portal. Is there a way to deactivate this mandatory function? I can no longer remove the...
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Anyone know how I can create a jira report on volume of cases by organisation in a month without using a custom field? I can see many wonderful graph/reporting gadgets but the field options for th...
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First time posting... We are looking for a solution that will allow us to introduce Checklists to Jira but also will update our Confluence boards based on movements of the Jira card. My team m...
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I am trying to set up JIra Service Management for my small company, I cannot. get the agent to get email notifications when we raise a ticket. I do have them set up as an agent with a role as S...
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Hi, I have created a custom field that is called "Business Impact" and I want to include that in a Jira Automation message. I'm not sure how to access that field. Can you please help? Thanks, Ivett
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It appears Request Types are listed alphabetical on the screen. I would like to be able to reorder the request types so the most important/most used request type is on top. I could not lo...
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Hey everyone :) We're looking into moving our Knowledge Base from Freshworks to Jira and wondering what options we have. Has anyone migrated their KB from one platform to Jira? Either to Jira...
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In one project, I can select the project, navigate to the left hand side and select "Project Settings" then navigate to Issue Types. This leads me to a screen whether I can select what description fi...
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What are the consequences of downgrading from JSM Premium to Standard? Beyond the loss of specific features, will this action result in the deletion of customer data, such as assets?
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We have a change management form with the ability to request AWS permissions for X users when making the change ticket to be provisioned automatically during deployment. I have a user-search field o...
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Dear community, we have a development project, where we have the possibility to raise "Ideas" for our product. Assignees of this certain type of Issuetype in this project should be only...
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Hi community, We are revamping a critical project in our Jira instance in relation to audit processes and compliant with regulations. For this we need to bulk upload a huge vendor list as is...
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Hello, a new person joined our team today. I added him to Jira Service Management (JSM), and so far, everything is fine. However, this new user only needs to handle the work related to a specific req...
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I am new to JSM and my first project is migrating one of our internal departments. Setting up email notification for when an issue is created, the only variable I can see for the name of the recipie...
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Hi Jira Service Management Community, My work team is using the Free Plan for JIRA Service Management. We've encountered an issue with our Jira Service Management setup. On three se...
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The edit page shows Routing rules, Escalation policies, and "Something went wrong!" message. detail is "Invalid time zone specified: Pacific/Auckland"
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Tengo un proyecto y quiero hacer otros proyectos partiendo del flujo y tipo de incidentes creados, para no tener que volver a tener que hace la configuración. En alguna respuesta revise que de...
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We are setting up our JSM instance to handle our incidents and alerts, moving away from OpsGenie. In testing, we have turned on the responder alerts, and these are working fine, but we would li...
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| Subject | Author | Posted |
|---|---|---|
| 46m ago | ||
| 11 hours ago | ||
| February 17, 2025 1:01 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST |