Good Morning; We have acquired new Jira licenses, and we are going to put them on the production server of the company. I would like to know if a previous step should be done or simply by deleting t...
I have few requirements for Jira dashboard gadgets mentioned below. Can anyone please help me how to achieve them. In case if these are not exactly achievable, at least some suggestion of gadget...
If instance holds multiple SD projects, how you can control access between them? SD A is primary site, where organization users are instructed to create tickets either by customer portal, email or b...
Hi All, I would like to export "Time to first response" and "Time to resolve" as date-time, I am currently able to list these fields in a filter, but exporting to Excel gives blanks. Please advise i...
Hi there, I am new to Jira and need help on getting User Property "Department" into the Issue form. I found the custom field type "User Property Field (<255 characters)", but did not find h...
...mail response written by an agent into an internal comment. I experienced a strange behaviour: 90% of the comments are converted into internal comments, as supposed. "Sometimes" there are also public c...
all fields not displayed when exported. some columns data not displayed.
Hello, I am trying to make it possible, that when I publish an announcement on the "help center" page to automatically send an email to specific customers. I've tried a lot but I cant figure out how...
I am looking for a solution to per-populate Asset information in a jira service desk ticket when a user raise a incident request. Right now we have Lansweeper as a asset management system in ou...
I've set up an SLA to measure time since a Support Engineer last contacted a customer. (For the purposes of development, I've specified 1 hour on Priority 1 issues and 4 hours on other issues.) See b...
Can I customize the buttons on the Customer Support portal? The Contact Us button isn't prominent enough, and I'd like for it to be the first thing customers see on the page. I'd like to change the c...
I am trying to set up a confluence calendar (team calendars plugin) to view the "due date" field from a jira service desk work order site. I cannot get it working for some reason. There doesnt seem t...
Currently, our service desk customers can add attachments when an issue is created. However, a customer cannot add an attachment after the issue is created. How can we resolve that?
My customer would like to be able to download their issues from the portal but I cannot seem to find a way to give them this ability. Does it exist?
I am setting up organizations and inviting customers to them, but even though the system says an email was sent, the users/ customers are not receiving the emails.
Hi guys, Is there a way of showing the tickets list page after opening a ticket , instead of the ticket details? Thanks!
I'd like to do a report that takes a snapshot and the end of each day to see how many Open Issues we have in our Queue. This way we could just look at a chart for the last 30 days to see what is happ...
We are attempting to import customer service requests from an external system. This system includes a 'correspondent' email address, which is the email address of the person who emailed the request i...
Hi I have set up External Users to see their own projects in Jira Software. The problem i am encountering is that when they log into Jira they are seeing all of the Service Desks that we hav...
Hi, we are using Jira server desk, when customer trying to create a new issue, by sending email we are getting following error, can you please check. Reporter ...
Does anyone have issues with the SERVICE DESK . For our customers it shows only one image (multiple times) if the various images have the same name. When images have different names it shows allright...
In Jira, list fields have auto-completion. However, it uses a static data set to suggest the value. It does not handle more than a few thousand entries. In order for the auto-completion to support ...
Hi, JIRA Service Desk handles correspondence between the customer/email receipient and our support email perfectly. It tracks the history of the conversation within the ticket. Sometimes howev...
I try to add the field "request participant" to a Request Type form in the Help Center Portal. When I click on "+ Add a field " button in the "Request types" setting page the field "Request Particip...
I just bought the service desk software a few weeks ago (second time as had problems using the old licence we had). I thought we had a 10 user licence as thats what it said online this had just chang...
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