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Continue seeing: Your subscription for Halp is over. Please select a new plan to continue using Halp
Hi there, No matter what I do, I can't seem to get rid of the "Your subscription for Halp is over. Please select a new plan to continue using Halp." bot response when setting up our Slack channel. ...
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Hello dear community, I have a question regarding automations in a project. Unfortunately, I can only find the setting that allows you to set weekly or monthly automations. I would like to set a se...
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Hi Team, I have two fields category and sub category on the basis of category field ,sub category field should be selected Category field have choices :P1,P2 Sub category field choices ...
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hello guys, recently we migrated to JSM (Cloud), we are planning to Auto close tickets from Resolved status like Service-now. if any one know's the Process, Please share with me. i have fol...
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I have a project define and have queues configured. I am unable to search issues with the help of "search of issues". I want to search issues with Organizations. I tried searching issues with K...
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Hi all, I am facing a very strange behaviour and still try to understand the root cause. Here is what I am doing: I have created an approval workflow to be re-used in several different situations....
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We are considering migrating from Jira Cloud to Jira Data Center. Will automations transfer successfully, what difficulties may arise, and how can they be addressed? Thank you!
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Please tell me how to use it correctly.
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Hi We have a few apps that all our users make daily use of. I received a report, and confirmed, that one user no longer sees any Apps on the drop down menu. All other users still have access...
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Hello everyone, I am working on a form and my intent is to use my main field 'Position number' (a field linked to an asset object 'Position') as the value that the users will select. Once the user h...
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Hi community, I'm interested in calculating the resolution time for each ticket, specifically the duration from when a ticket is created until its status changes to "Closed." Is there a way to displ...
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Why are the email reply in the ticket being blocked but emails are going through while they create a
Message not delivered Your message couldn't be delivered to ............... because the remote server is misconfigured. See technical details below for more information. The re...
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I have a proforma form that gets attached to a Jira ticket with a series of questions on it. I want to use Xporter to read those question fields and export it to a Xporter template without having to ...
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Our users report issues via email and those issues get pulled into the helpdesk using the email integration. All issues that get created have the "Issue Submitted via Email" Request Type. ...
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Notifications Helper is supposed to be under System/Admin Helper/ But it's not there. I only see Permissions Helper. Tried a few alternative ways, and still can't find it anywhere. What could be the...
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Hi All, We have in our company 4 different internal service desks for Security, IT, Support and Devops. Each service desk currently has their own request portal. This causes confusion within the co...
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I created a project in JSM (FooBar) and i am trying to have an / command configured in slack so that everyone can open an incident under Foobar project. When i use the '/ jira create' co...
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I have a couple of specific users that no longer want to receive any Jira/Atlassian notifications. Both users currently have open tickets as well. How can the users disable all notifications?
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Is there a way to inform end users where their ticket placement is?
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I have 6 sections to an automated email. If the {{#issues}} returnes a value the bottom boarder of the above paragraph renders. If it does not return a value then it does not render the bottom boarde...
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how to add agile boards in "jira boards" add-on JSM ON-PREM
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Hey Folks, I have created a google form which creates JIRA ticket used by the sales team (They prefer creating tickets via Google form than JIRA). Since the script uses REST APIs which is authentica...
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We have a requirement to hide custom fields for a specific project. When we try hiding these fields through Field configuration, fields are getting hidden in Issue screens(Create, Edit and View) but...
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ScriptRunner has an built-in script that allows to clone existing project, which copy all instances (issues, schemes, etc.). I need an option to copy only issues (in perfect scenario found by ...
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Hello, I would like to ask how can I move a project from one place to another on the customer portal view. I would like to move the "Ad Hoc Cost Approval" to "Payroll"
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