Jira Service Desk

Greetings,  We recently migrated our JIRA from server to cloud, updating from 7.3.6 to 7.9 before migrating. Our email template was broken before the migration, but I was hoping it might get fi...

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In our Jira setup the ability to create issues from emails is currently broken. How can I find the custom_field_10119 an re-map it correctly?

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• jira-service-desk

Hi Team,  We have installed atlassian-servicedesk-3.11.1-x64.bin on VM box with Linux OS Red Hat Enterprise Linux Server release 7.4, which has dynamic iPaddress, where able to access the web u...

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When an agent or customer clicks on a KB article the page displayed is the title and loading, and that's it. Please help?

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We'd like, in Jira SD, to be able to use the Jira issue key (ABC-123) as an RMA number when we are asking customers to return some products to us.  This will keep everything in one system. Howe...

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We're setting up Jira SD for the first time.  Our use case is for external customers who will be submitting requests via email only (we're migrating from Zendesk).  They do not, and should ...

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Hi Team    I would like to use my own domain URL for Service Desk Portal. Is it possible and if yes How do I go with it?   Thanks  Temur

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When setting up access for clients to your Service Desk, a user can share their issue with others. One of the options is " Other customers in their organization ". How is "organization" identified or...

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Hi Team  I am trying to create Linked issue from Jira Software to Jira Service Desk without luck. Can you point me to right direction please?   I can create Linked issue from Jira Servic...

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I am attempting to add fields that are available in our tickets to our Customer Support Request field - weeverapps.com/support. The below screen shot shows the visible fields. When I select "+ Add a...

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• issue-type
• jira-service-desk
• link
• request

Is there a way i could find out where this text is stored as we want to edit it or potentially remove it.  It is on the front end portal page which says 'Dont have an account'..  is it in a...

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  Hi   Is there any way to add icon for Request Group in Customer Portal?    

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Hello, I have trouble with execute automatic rule - changing Customer Request Type when Issue is created. I prepare automatic rule in ProjectA: WHEN Issue Created IF Issue matches issuetype ...

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• server

Dear Community, I am setting up a Service Desk project, and would like to enable ticket opening only via email (simply by not communicating the portal). I would like to enable any of our customers r...

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After creating a new user for Helpdesk, the user receives an email to activate the account. When trying to save the new real name and password I get an error message, that the post link cannot be op...

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We are trying to add ticket creation date on “SLA met vs breached” report on JIRA. When I save and trying to see on report, it is not showing the column. I may doing it wrong, please advise

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• sla

Hello there,   I am not able to reach a specific configuration with the "configure fields" button on create / modification issue screen. I would like to not displayed the button to end user. ...

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Hi, I was using jira 6 with includes service desk project and we are using all 10 licenses. After upgrade and buy separeted license to jira service desk I start having follow message   JIRA Ser...

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We have set up Jira Service Desk, and have configured IMAP with a particular address, however sent messages come from our @company.atlassian.net address, which does not represent our company. Ho...

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My service desk is correctly set up to create new tickets from inbound email. It also sends acknowledgement of receipt by outbound email to the originator. However, my service desk does not deliver ...

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Hello, setting up my service desk, but not able to add due date as a field. Any help or advise would be appreciated. Thanks!

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Hi Team,     We are trying to add ticket creation date on “SLA met vs breached” report on JIRA. When I save and trying to see on report, it is not showing the column. I may doing it wrong...

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Does anyone happen to know of a way to edit the customer email notifications in Service Desk (Server, v3.10) so that the agents name isn't displayed?   For example say Todd Buttersworth ...

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I am running a self hosted Jira service desk. When I click on my custom fields tab I get a list of custom fields but several are missing.  Searching the db directly all my custom fields show up...

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