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Jira Align’s Help Center Web Address is Changing

On Friday, July 31st, the URL you use to access Jira Align's Help Center website will be updated: agilecrafthelp.zendesk.com will change to help.jiraalign.com. We are making this change as part of continued rebranding efforts to reflect our new product name.

What’s changing?

We’re using a host mapping option to change the URL to our new address. After the change, you’ll see the URL in your web browser update automatically when attempting to access content using the agilecraft.zendesk web address. For example, for a link to our most recent Release Notes article, the URL will change like so:

https://agilecrafthelp.zendesk.com/hc/en-us/articles/360051207994-Release-Notes-for-10-75-Test-Instances-

becomes

https://help.jiraalign.com/hc/en-us/articles/360051207994-Release-Notes-for-10-75-Test-Instances-

Any direct links to help content that we’ve posted here in the Atlassian Community, along with any bookmarks you’ve saved to articles will continue to work. And any links to the Help Center you’ve shared with others in the past will still work, too.

What about in-product help?

Inside of Jira Align, the help content accessed on various pages by clicking the Help button at the bottom-right corner will continue to function normally. This also includes searches and links within the Help slide-out panel. You’ll notice the new URL when hovering over a link inside the panel. 

What do I need to do to prepare for the change?

In short, nothing!

The username and password you use to log in to Help Center will continue to function normally. No password resets, updates, or other account management is required. 

If you happen to use a password manager to host your login credentials to our site, you may need to update the URL in that software or browser extension to correctly auto-fill your username and password.

Please comment below if you have any questions, concerns, or feedback to share. We’ll provide updates if there are any requirement or timing changes. 

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