Assist

Hi Halp community, My company is review Halp as another form of ticket intake in slack and we are wondering if there is anyway to connect our confluence help center with halp answers.   Cheer...

• Question
• halp

We currently have 2 queues connected to different JSM projects. We want to change the default queue to the other project and we are unable to find a way to do this in our halp settings. Please help

• Discussion
• halp
• queue

Hi, I have 200+ Thermal and SI simulation reports that want to auto load in JIRA library.  The Library is already created.  But looking for a way for auto loading the results, rather than ...

• Question
• halp

Is is possible to have all users accessing the tickets from their peers and also collaborate?    thanks 

• Question
• halp

Is it possible to copy and paste images in a ticket? If not, is this features likely to be implemented any time soon? 

• Question
• halp

once click the emoji or create the ticket using short cut it is directly created , in the demo it shows that you have the option to click raise

• Question
• halp

I'm a customer to report our feedback using Halp via Microsoft Teams. But I have a trouble about Chat accessing to see the ticket detail and follow up the information, it shows "We're having trouble ...

• Question
• assist
• halp
• ms-teams

Hello!  I'm building various ticketing forms and fields within various queues to roll out for my company.  We use Assist in Teams and I've been building forms and fields no problem thus fa...

• Question
• halp

help script runner

• Question
• halp

Trying to figure out if this concept exists... really hoping it does. I want slack sections that would dynamically update based on a set of rules. Similar to how Google filters/labels work.&nbsp...

• Question
• halp

Hello, now that the new Jira integration has been enforced - what are everyone's thoughts on it?  For our use case, the old integration was all that we needed. We only needed the ability to p...

• Discussion
• halp

Atlassian Assist posts messages in Jira with "On behalf of userr_name" from Slack threaded responses. How do I switch this to just post the requester information, not Atlassian Assist's "On behalf of...

• Question
• assist
• halp

Hello, is it possible to configure Halp to auto answer tickets/new tickets after 6PM with information like ... we are continue tomorrow at 8AM.... or something in this way. Or Hap is not having ...

• Discussion
• atlassian-support
• halp

Hi, We use Atlassian Assist (former Halp) bot to integrate our company's Jira Service Management instance with Slack so our customers can open tickets directly from there. I noticed that it's possi...

• Question
• halp
• jira-service-management
• slack

Hi, We use Atlassian Assist (former Halp) bot to integrate our company's Jira Service Management instance with Slack so our customers can open tickets directly from there. We also have the "suggest...

• Question
• halp
• jira-service-management
• slack

بعض البيانات تم ارشفتها واريد استرجاعها  

• Question
• halp

Is there anyway to get my trial for Halp extended another 2 weeks?

• Question
• halp

Hello There, Can someone please explain how we can create account to use the eMeter documentation site https://docs.emeter.com/

• Question
• halp

Hello!  Halp looks great and we are keen to explore for our internal support use case across multiple teams.  However, we would need API integration with Halp to pull ticket, metadata and ...

• Question
• halp
• rest-api

We have one JIRA Service Management project that we use to manage requests across multiple departments - these requests are split by different request types. We would like to use multiple Halp queues...

• Question
• halp

I have a queue connected to Jira.  I have edited the Screen in Jira to have only the Fields I'd like the "Create" Screen to have.  However when I invoke the form in Slack, the fields are ...

• Question
• halp

Since we moved to Slack Enterprise Grid some of our users are getting prompted multiple times a day to open a ticket via Slack Assist. We have checked and cannot locate a setting that would cause thi...

• Question
• assist
• halp
• slack

I'm syncing all my queues back to JSM so all form fields are coming from there. But I can't figure out how to remove or at the very least change the placeholder text so its not doubled up like below....

• Question
• forms
• halp
• jira-service-management
• slack

I would like to set a default value for a field A in HALP. I cannot use recipes because the ticket creation fails in Jira as field A is required.

• Question
• halp
• jira-cloud
• slack

We leverage the same Queue to allow integration with several slack channels. Because of this, we would like to know which slack channel the ticket was created from.   Is it possible to get thi...

• Question
• halp
• jira-cloud
• slack