Assist

Hi, I notice a few days ago that new messages containing images aren't being synced well with Jira/Halp tickets.   Not sure if is an update on Slack or maybe a change on Halp/Jira but I get th...

• Question
• cloud
• halp

Hello, I am implementing Atlassian Assist with Jira Service management and received feedback that when a customer opts to raise a request through teams, it might not be intuitive where they should c...

• Discussion
• cloud
• halp
• jira-service-management
• jira-service-management-cloud

I need to delete the comments in the page, the only option I can see is to delete them one by one, in that way, it sends an email notification to every one is involved in the page (editors and watche...

• Question
• confluence
• halp

Thanks everyone for your support and trust it's been 2 straight days and finally I'm seeing my work taking form. Not a dollar yet but I expect tomorrow something comes in. Thanks everyone Respect and...

• Discussion
• halp

Currently, when issues are created in Halp, they generate an issue in Jira but the ID is different. Is there any way to create a field and/or get parity so agents that like working out of both portal...

• Question
• halp
• jira

We have recently migrated over to JSM with HALP until recently our agents have been using the emoji to trigger the Raise Request prompt. This is great but give us no accuracy on SLAs. With Auto crea...

• Discussion
• automation
• halp
• jira-service-management-cloud

Can someone explain why the Assist app needs such high level permissions within our tenant? See screenshots below for permissions being requested. Specfically, the four permissions under Sign in and...

• Discussion
• halp

I want to create a request form where users can select an object from a predefined list or type a new object if it doesn't exist. and its create a new object.

• Question
• cloud
• halp

I am using Slack workflows to create a Jira ticket from a Slack form.  I have mapped all the fields from the form into the various fields in Jira.  We have some field validations in place...

• Question
• custom-field
• halp
• jira
• server
• slack
• +1 more tag...

Hi!   I am trying to add @assist bot to public channel to configuret it as request chat (agent chat is already configured for project).   But after adding the bot to public channel it w...

• Question
• cloud
• halp

We are looking to implement Halp within our People Operations function, but do have some reservations with access to the back end of the system by current users. This is currently used within out Tec...

• Question
• cloud
• halp

Hi, can i use the Slack triage for all my JSM requests without adding them via "Chat" in my JSM project? Basically since Halp/Assist does not support "Forms", we are unable to display the requests i...

• Question
• cloud
• halp

I personally think that in the Halp section, it should  rather say Help. That section has the most help out of all of them and is very helpful...

• Question
• halp

Is there a way to change the "request type" of jira ticekt in halp ? by adding an emoji in slack message?

• Question
• halp

hi, we are using Jira Assist and Slack. As an Agent, i see the Assist bot in Slack and my triage channel. When any changes made to a ticket, i get notified in both the Assist Bot and the triage chann...

• Question
• halp

Hi, From what I've managed to dig out, currently, it isn't possible to integrate one Atlassian/Jira site with both Slack and Teams. As we're Atlassian Partner company and we work with multiple clie...

• Question
• halp

Hi, when users create a ticket in Teams, they are sent an initial notification that the card has been created, but they don't get any follow up notifications if an agent replies to the ticket. It say...

• Question
• halp
• helpdesk
• ms-teams
• notification

Hello,  We would like to utilise Atlassian Assist to raise requests which are being triggered with a workflow action in some of our private channels. These actions would launch custom form (S...

• Question
• assist
• halp
• slack
• workflow

Hi, I'm trying the Halp app. I integrated it into slack. My problem is that I need to support about 5 separate Slack Workspaces. Using Halp with separate workspaces is not effective enough, alt...

• Question
• halp

Just wondering if there is anybody out there that also use Halp Assist in Slack ?

• Question
• halp

Hi Halp community, My company is review Halp as another form of ticket intake in slack and we are wondering if there is anyway to connect our confluence help center with halp answers.   Cheer...

• Question
• halp

We currently have 2 queues connected to different JSM projects. We want to change the default queue to the other project and we are unable to find a way to do this in our halp settings. Please help

• Discussion
• halp
• queue

Hi, I have 200+ Thermal and SI simulation reports that want to auto load in JIRA library.  The Library is already created.  But looking for a way for auto loading the results, rather than ...

• Question
• halp

Is is possible to have all users accessing the tickets from their peers and also collaborate?    thanks 

• Question
• halp

Is it possible to copy and paste images in a ticket? If not, is this features likely to be implemented any time soon? 

• Question
• halp