Assist

When setting up the integration I no longer see the Answers button in slack on tickets created that are sent to Jira. I do not see it mentioned in the documentation https://plz.halp.com/article/2f4...

• Question
• halp

Hi. Integrated Slack and halp. When a ticket is assigned to anyone,I want to send a mention notification to the person in Slack.  

• Question
• halp

while i am trying to configure the TEAMS app by adding queue in HALP it is not allowing me to do so... below is the error am getting while configuring it. NOTE- already i configured a channel from ...

• Question
• halp

We have been starting to run Halp our organization recently. Our Agents want to check the tickets assigned themselves because a lot of tickets are created for one day. Can we make the list assigned...

• Question
• halp
• assist
• issue
• slack

We recently started testing a appended disclaimer for all inbound emails from external addresses. There is an email alias that is used for creating tickets and a forwarding rule exists to forward th...

• Question
• auto-reply
• email
• halp

Hi,   I didn't know how to formulate my question better but here's what I mean: Tickets have name which is the message a user send in Slack but this is not great since they can be quite long ...

• Question
• halp

Right now when a ticket is created via email, it seems to include a bunch code before the message. Here is an example:   <!-- /* Font Definitions */ @font-face     {f...

• Question
• code
• email
• font
• format
• halp
• +2 more tags...

I am working on getting some recipes and auto-replies set up, and would like to use some text formatting to make things look better. Is that an option? I can’t seem to find any info on this.   ...

• Question
• format
• halp
• link
• slack
• text

Hello, When I try to disable or to delete the Halp SLA, there is an error message, but I don't see more details. Where can I find more details about the error, and why wouldn't be possible to disab...

• Question
• halp

Hi there- Sorry if this has been asked before, but I couldn't find an answer. Is it possible to edit an SLA in Halp/Assist? I can see only an option to delete existing ones: Thanks,

• Question
• halp

Hello, Is it possible to create a ticket recipe with a trigger with two conditions, e.g. where 'field A' = X and 'field B' = Y ? Thanks

• Question
• halp

Hi there- The problem is that there are many ticket recipes in the recipe builder. If I could group them, it would make it easier to work with them (e.g. to find them to troubleshoot).  Is it ...

• Question
• halp

Hi there- I've done a number of configurations with Halp/Assist, but I don't know if it's possible to manually connect a Halp ticket with an existing Jira ticket. For more details, when users pos...

• Question
• halp

How do I know which tcp port maps to a serial port in the device? Assuming then I can do something like: telnet 192.168.1.10 10001 view serial output.... The config looks like show lines CELLDY...

• Question
• halp

Hey everyone, a Client is requesting to integrate halp with their slack. I've sent the step by step guide to their IT support team since they are the admins to their slack. However, we've hit a road...

• Question
• halp
• integration
• slack

I'm a newbie at Teams apps. I'm attempting to add Halp and give permission to a test group. I'm following these instructions https://plz.halp.com/article/x359vientt-getting-started but I'm havin...

• Question
• halp
• assist
• ms-teams

While we are able to modify and create fields, I see now way to be able to modify the default form, or create a new one.  Can anyone explain what I am missing?    

• Question
• forms
• halp

We are new to Halp, and loving it so far.  One issue we have though, is when we set it up we selected a channel for the triage channel that is used for other things.  We wish to change the ...

• Question
• halp
• triage

Hi, I want to add value to an exist field, but I want the change will be only for 1 project.  Thanks in advance

• Question
• halp

is possible to log a ticket by using Halp on Mobile Teams

• Question
• halp

If we subscribe Halp on Teams, tickets will be stored in cloud? Same in Microsoft itself?  We are using Jira on premises Please clarify.  Thanks

• Question
• halp
• ms-teams

Hi, a little offtopic: Where can i ask questions about Slack? slackcommunity.com seems to be only about events and not about online exchange (like atlassian community) The AC doesnt have a Slack ...

• Question
• halp

I am attempting to create a bot which interacts with Halp generated tickets in a triage queue. I failed to see any way to make a custom integration or to make Halp directly send the form data to a...

• Question
• halp

Is it possible to suggest knowledge base articles through Halp when someone creates a ticket in MS teams the same way KBs are suggested in Jira service portal?

• Question
• halp

Dear all, We are testing the integration of HALP through SLAck in order to be able to create ticket in Service Desk directly from slack message. We have run different test so far and we face a wier...

• Question
• halp
• jira-service-management
• jira-service-management-server
• server