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Users are being prompted repeatedly to open a ticket via Assist in Slack

Dawn Bowles
Dawn Bowles
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August 10, 2022

Since we moved to Slack Enterprise Grid some of our users are getting prompted multiple times a day to open a ticket via Slack Assist. We have checked and cannot locate a setting that would cause this. Anyone have any ideas on how to prevent this?Screenshot 2022-08-10 114228.jpg

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Dawn Bowles
Dawn Bowles
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August 16, 2022

It looks like this was all down to users using emojis that were tied to ticket creation. Those frequently used emojis were changed to resolve the issue.

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