how to get the option to raise the ticket ?

[Ahmed Rashwan]

once click the emoji or create the ticket using short cut it is directly created , in the demo it shows that you have the option to click raise

[Andrew Homeyer · Accepted solution]

Hi @Ahmed Rashwan, "Raise Request" is used when there are more than one type of request that can be opened. There are two ways to change this behavior:

- You can add an additional form

- Or, in your Queue configuration, you can require forms to be filled out, which will prompt users to add more details when they use the ticket emoji: https://plz.halp.com/article/jcqnzhmmbv-set-up-a-queue-in-slack#form_configurations

If you're project is connected to Jira Service Management (JSM), "Raise Request" is the default behavior if there is more than one request type connected or if the request type has required fields.

[Ahmed Rashwan]

cool thanks @Andrew Homeyer