Charlie Misonne Community Champion

Hi Community! I'm looking for a way to disable the creation of customer facing comments for agents when an issue is in a certain status. Adding internal comments should still be possible. I could not find a workflow property for it. Does anyone have other ideas?

Via an automation rule I have a field called Application. This is a custom Insight field. For each selected value in this application field I need to set an Affected services (= default field with services from OpsGenie) Unfortunately the affected services field does only support the set operation and not add meaning all…

I have a Jira Structure which groups some issues by sprint. I'm wondering if I can show the sprint start and end date in columns using a formula? So far I'm only able to show the sprint name.

Hi Community! I installed Asset Discovery on my local Windows machine to try some things out. I chose all patterns in the configuration. When I import the result into Jira I can see my own PC and some other hosts in the network. It displays hostname, fqdn and a linked network interface with IP etc. Missing data (but not…

Hi Community! I have a JSM instance which comes with OpsGenie and a question about linking alerts with incidents: In OpsGenie you can link an alert with an existing JSM incident. In JSM you can link an incident with an existing OpsGenie alert. When I perform one of both actions the link is not visible in the target tool.…

Hi Atlassian Community! I wonder how I can get the project lead of an issue in a workflow condition with scriptrunner. I know scriptrunner only supports expressions and no API calls in conditions in Jira Cloud. But I'm unable to fetch the project lead. My goal is to only allow a certain transition by the project lead. I…

Hi Community, I might be overlooking this but in a certain JSM premium instance I do not see the Post Incident Review work category. And I don't see the "create PIR" button on incidents. Does anyone know if I need to enable this somewhere? I don't remember doing that in other instances.

Hi Community! I'm wondering how other Jira administrators document their more complex automation rules. When working with several Jira admins or when you have a lot of automation rules it can get difficult to remember why something was configured that way. Here is how my team deals with this: * We have a Confluence page…

Hi Community! For a certain JSM project we have an Insight object type called Application. This type has an boolean attribute Portal visibility . We created an Insight custom field for this object type with the following filter scope: objecttype = "Application" AND "Portal visibility" = "True" Now I want to keep the filter…

I am looking for recent javadocs for Insight. On this page the most recent version is Insight 8.6. But my instance is on 9.1.11 according to the "gettnig started" page.

In an edit issue action I'm setting the value of the Affected Services field. In a previous step I have an "lookup object" action. My objects have an attribute called Service and sometimes this attribute is empty. In those case I do not want to include it in the edit action. {{#lookupObjects}}…

Hi community, Yesterday I configured a new SLA (time to resoltution) with 4 basic JQL queries: "Ticket category" = Incidents AND priority = "Prio 1". The only difference in queries is the priority level. The conditions are quite basic too: After more than 24 hours I notice the SLA has not been calculated for more than 258…

Hi Community! Did anyone manage to configure http2 for Confluence (and Jira)? I know Confluence does not support http2 on tomcat directly: CONFSERVER-58307 So I thought to put an apache reverse proxy in front of it but on the mod_proxy_http2 page I'm reading: it does not provide any downgrades to HTTP/1.1. This means that…

Hi Community! I'm curious about your incidment management workflows in OpsGenie and Jira (Service Management). Personally I have the impression that the intgegration between both could be much better but perhaps I'm missing some key insights. For me the link between OpsGenie incidents and JSM incidents is vague and I hope…

I am an admin of multiple Atlassian Cloud sites. When a user joins Jira/ confluence I get an email in the format: <name> has joined your jira/ confluence. For me those emails are useless and I can't find any setting to disable them. Am I missing something or is the only solution an inbox rule?

The Bamboo database has a table called buildresultsummary listing all build executions. There are 2 columns related to build duration but I'm not sure of their actual meaning: * duration * processing_duration I assume both are in milliseconds. processing_duration seems to be the value that Bamboo shows on the user…

Hi community! I want to send all traffic to /jira/rest to a specific Jira node/ pod. I succeeded but when I login onto the UI and navigate to another page within Jira I am logged out again. I assume it is realted because of the following: This related articles mentions: Configure the load balancer to only direct REST API…

Introduction A short article to explain how to fix a font issue on Jira server or Data Center when using a Widows server. Problem description * The fonts health check is failing in Jira and you are running a Windows server. * When you open the database monitoring page you see a stack trace starting with: An error occurred…

Our Jira instance is complaining about a failing font health check. Jira is installed on a Windows server and the procedure only contains a fix for Linux. This happens since our upgrade to Jira 8.22.2. I assume the health check was added in a recent version. Does anyone know how to resolve this on Windows? Perhaps we can…

I have an automation rule looping over every value in the Affected Services field. Later in that branch I need to check if the triggerissue has any sub-tasks with the current value from the iteration for Affected Services If it does nothing happens, if it doesn't a sub-task is created. I thought this simple JQL condition…

Hi fellow Community members! My question is simple: when I unsinstall an app from the UI and Jira is being restarted later I often notice the app is installed again when looking at the manage apps page. Does anyone else experience this behavior? I'm quite sure this happens because the plugin .jar file remains in the…

We installed the SCCM app in Jira and configured an import. We used the auto creation of object types and mappings. Some of the object types like user, network interface, cpu, ... can now be synced with this default configuration. But for other object types like Devices we are unable to set up sync. The device mapping has…

Hi fellow Community members! I'm migrating a Confluence instance from a regular setup to Docker/ Kubernetes with Atlassian's official image. My database already contains the data and I don't need to run the database setup wizard again. I'm using the ATL_DB_TYPE, ATL_JDBC_USER, ATL_JDBC_URL, ATL_JDBC_PASSWORD environment…

For a very specific use case we want our users to create their tickets via the Jira customer portal and follow-up on them in Jira, not on the portal. After creation on the portal the user is immediately brought to the page where the issue details are visible. Would it be possible to change that behavior with a script and…

I am unable to start Jira properly with the image provided by Atlassian. This worked in the past. docker pull atlassian/jira-software:8.5.1 docker run atlassian/jira-software:8.5.1 Apparently the image does not set all file permissions properly to run Jira as the jira user. Log file says: SEVERE [Catalina-startStop-1]…

I have some end to start dependencies in BigPicture. Sometimes the target item is scheduled before the end of the source item. Meaning we can not meet the end to start dependency. This can happen when a target item has a hard start date and the source item has been delayed. Is there any possibility to highlight items in…

I really like the Gantt chart in BigPicture (or the BigGantt plugin) but I have always wondered how to use the board view together with te Gantt view. When placing a Jira issue in an program increment on the board it does not move on the gantt chart. Example: I have a ticket ABC-123. I placed it in a program increment…