SLA (re)calculation does not complete for all issues?

Charlie Misonne

Hi community,

Yesterday I configured a new SLA (time to resoltution) with 4 basic JQL queries:
"Ticket category" = Incidents AND priority = "Prio 1".
The only difference in queries is the priority level.

The conditions are quite basic too:

 

After more than 24 hours I notice the SLA has not been calculated for more than 258 issues out of 287. I don't think it is still calculating.

My question: is there a way to monitor the SLA calcualtion (like on Jira DC)? And how can I trigger a calculation for all issues?

At first I thought it was not happening for already resolved issues but that is not the case because I have some examples of resolved issues where ther is a time to resultion SLA

 

Ste Wright

Hi @Charlie Misonne 

Is this still an issue for you?

If yes - as a simple first step, I would ensure all SLAs have a Time Goal set. You can save an SLA without one - but it won't activate/be visible.

Ste