Missing Post Incident Review work category

Charlie Misonne

Hi Community,

I might be overlooking this but in a certain JSM premium instance I do not see the Post Incident Review work category. And I don't see the "create PIR" button on incidents.

Does anyone know if I need to enable this somewhere? I don't remember doing that in other instances.

Melo_45tw58

Hi @Charlie Misonne

I think it depends on the template used to create the project. As far as I can remember you can enable PIR going to project settings>Features>Enable PIR, you'll probably need to create/assign a request to the category.

 

I hope that helps.

 

Cheers,

 

Melo