Kris Dewachter Community Champion

Hi all, I'm trying to get the following situation to work, but no luck so far. I have a JSM ticket, with a custom Asset field "Application", in which an application is selected. In Asset management, this asset has an multi-user attribute called "Core user". I'm now trying to build an automation rule that will set these…

Hi, In EazyBI, I created a Google Sheet import, of rates per person. The rates have a date from which the rate is applicable. The import itself seems to work, but if I have a person with multiple rates in the sheet, only the last record is visible in EazyBI. Ex. For person X i have: * Rate is 100 as of 1/1/2023 * Rate is…

Hi all, I have the following problem. I have a JSM form, linked to a request type. The form contains a "checkbox" field, with 1 option. When the form is submitted, a ticket is created. I created an automation rule, that creates a new sub-task, and I want to include a special note in the sub-task description, when…

Hi all, I'm struggeling calculating the sum of a number of objects in an automation rule. I can't get the formula to work. Maybe i'm doing something wrong, or maybe it just doesn't work at all. This is what I want to do in my automation rule. 1. I create a variable "Total" and set it to 0. 2. I use a "Lookup Objects"…

Hi Community, What do we want to achieve? Sometimes, there is a need to share JSM tickets within the organization. In our use-case, customers have the possibility to report dangerous situations on the workfloor via the JSM portal by creating a JSM ticket. (Ex. A fire escape door has been temporarily blocked, construction…

Hi Community, I'm trying to build an automation rule that checks if the action initiator, is a member of any of the organizations that are assigned to the ticket. I can't get it to work. This is what I have so far : In the first action step, I set the {{Initiator}} as a User custom field on the ticket : Does anyone know…

Hi, I'm using EazyBI version 7.2.1 running on a Jira DC installation. When I want to create a new source import for my EazyBI account, I noticed I don't have the option to import a CSV or Google Sheet file. I presume there is an option somewhere to enable/disable this, but I can't find it. Anyone know why these options are…

Hi, Jira issues can be assigned to multiple sprints. I want to create a measure that shows the latest sprint an issue has been assigned to. The sprints are displayed in the "Issue Sprints" measure. I was thinking of just getting the last value in the list. Or maybe getting the sprint with the hightest ID (assuming that is…

Hi Community, I'm looking for a way to make a list of Jira Dashboards, that contain at least 1 EazyBI gadget (report or dashboard). Is there a way to do this through a DB query, or the usage statistics in EazyBI ? Best regards, Kris

Hi All, I've been asking myself this question a few times, but never found the answer. Why do the default issue types in Jira Service Management have the [system] prefix ? * [system] Incident * [system] Service Request * [system] Problem * .... No other Jira product use a prefix. There is no "[system] Epic" in Jira…

Hi, I currently have "Manage Sprint" permissions, although I should not be able to. I have a Jira Software board, that displays issues from 3 Jira projects. All 3 projects use the same permission scheme. I checked with the "permission helper" and this confirms i DO NOT have "Manage Sprint" permissions, on any of the 3…

Hi all, When talking to other IT colleagues, it's always interesting to hear about their career history. How did they get into IT, become an Atlassian Consultant or admin .... IT was not always people's first choice. I know people who had other careers before IT. They were actor or warehouse pickers. For me, my story is…

Hi, I'm investigating how we can setup a MS team chat channel for our JSM project, using the Atlassian Assist app. For this, you need to define which Request Types can be used in your Teams channel. Does anyone know if Request types that contain "Forms" are supported? Will those work in MS Teams? I can not find any…

Hi, We are using an external system that executes batch jobs. The execution of a job is reported by email. Whenever a job is executed, failed, succeeded, .... a status email is sent to a specific email address. The emails are now handled manually. We now want to turn these tickets into JSM tickets automatically. I was…

Hi, I'm having some issues with the Confluence search behaviour. This occurs both in the general search and the "live search" widget. I have a page structure with a number of knowledge base articles (pages). The page titles are constructed as follows: Main page * ABC-1 - this is KB article 1 * ABC-2 - This is another KB…

Hi Community, I have a Service Management project that is private. When a ticket is logged, an agent is still able to change the reporter of an existing ticket to 'Anonymous'. Why is that, and how can I disable it ? I don't want tickets assigned to an 'Anonymous' reporter. When I create a new ticket in the backoffice,…

Hi, I'm trying to create a report that calculates the effort This is what I have so far: * I import a Google Sheet into eazybi that contains the available days on week level, into a measure called 'AvailableDays'. * I created a calculated measure "Cumulative Available Days" that calculates the sum of the available days on…

Hi All, I've created a new "Team" in "Teams". And I was able to add members to it. But there is 1 person I am not able to add to the team. I keep getting the error message below. I am unable to pinpoint why this user can not be added. I've tried : * Giving this person JSM product access * Giving this person the "Team…

Hi All, I'm trying to create 2 cascading custom fields, based on Assets information. My case: In Assets, I have a simple object scheme with 2 object types: "Machine" and "Part". "Machine" has a 1-to-many relation with "Part". So "Part" has incoming machine relations. I can see this in the objects. I have created 2 custom…

Hi All, In 'Assets', I have an object-type with an attribute of type 'Select'. The attribute has following options: DEV, QA or PROD I am creating objects in this object-type by CSV import. The CSV contains the same values for the attribute : DEV, QA or PROD However, the import creating my object, but it is not populating…

Hi, In JSM Cloud, you can create a Knowledge Base article in a Confluence space directly from a Jira ticket. You can select a space and a template. I created a template myself in the space but I can't get it to show up in the 'select a template' dropdown. Any idea if this is possible and how? I'm working on a premium trial…

Hi, I want to solve following problem.... I've designed 2 Object Types in Insight: * Software (contains list of software applications) * Team (contains list of teams) I have linked the "Software" objects to the "Team" object via a "DefaultTeam" attribute. This means that every software application has 1 default team that…