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Confluence Search behaviour

Kris Dewachter

Hi,

I'm having some issues with the Confluence search behaviour. This occurs both in the general search and the "live search" widget.

I have a page structure with a number of knowledge base articles (pages). The page titles are constructed as follows:

Main page

ABC-1 - this is KB article 1
ABC-2 - This is another KB article
....
ABC-101 - Some more knowledge on this page
ABC-102 - Even more wisdom
.....

When a person performs a search on ex. "ABC-1". (a lot of people know the codes by heart), it will suggest a lot of pages, except the correct one (ABC-1). It will suggest ABC-2, 102, 101, ..... but NOT ABC-1

In other cases, when the customer enters ex. ABC-101, then it will find the correct page and even display it on top of the search result.

Does anyone have an insight on the correct behaviour of the Confluence search? I presume that the "-" sign will be causing most of my issues.

Is there any way to reconfigure or tweak the search for better search results?

Best regards,

Kris

Accepted answers

Kris Dewachter

After contacting Atlassian Support I found out that there is already a bug ticket registered for this behaviour.

The issue seems to be caused by Lucene Tokenization, which blocks an exact text search when using some characters like hyphens.

In other words, "-" is treated as the special operator for negation. So, searching for "ABC -1" is the same as searching for "ABC NOT 1".

All comments

Mihai Schwarz

Hi @Kris Dewachter ,

Have you tried adding keywords from the title as labels or simply adding labels to refine the available searches?

Additionally I suggest you should trigger a content indexing (outside of working hours) if you have lots of pages.

Kris Dewachter

Hi @Mihai Schwarz ,

Thanks for your reply.

I tried adding the keys (ABC-1) as labels but that did not bring any improvement.

Also, manual re-indexing has been disabled on Cloud.

Best regards,

Kris

Kris Dewachter

After contacting Atlassian Support I found out that there is already a bug ticket registered for this behaviour.

The issue seems to be caused by Lucene Tokenization, which blocks an exact text search when using some characters like hyphens.

In other words, "-" is treated as the special operator for negation. So, searching for "ABC -1" is the same as searching for "ABC NOT 1".

Darshanaa (ServiceRocket)

Hi @Kris Dewachter ,

Have you tried Space Manager for Confluence?

The search function helps you locate the exact document within the space.

It also helps to give you a visual view of your entire space(s) so that you're able to clearly see your Confluence structure.

I can't wait to hear your thoughts on the app. Please feel free to leave any questions/feedback here.

Thanks & have a great day!

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