Fill "Request Participant" with Asset user

Question

Hi all,

I'm trying to get the following situation to work, but no luck so far.

I have a JSM ticket, with a custom Asset field "Application", in which an application is selected. In Asset management, this asset has an multi-user attribute called "Core user". I'm now trying to build an automation rule that will set these core users, as request participants to the ticket.

In my automation rule, I first perform a "Lookup Asset (Scriptrunner)" action, which is successfull. But I am unable to get the user accountId, which i will need to set the request participant.

Best regards,

Kris

Kai Becker · Answer

hey @Kris Dewachter

has your question been answered? If so please go ahead and accept the answer(s) to mark the question as resolved.

Marc -Devoteam- · Answer

Hi @Kris Dewachter

Is the attribute "Core User" set with Jira users or with a users that are also objects in Assets?

Also Data Center has no accountId's for users. (this mentioned as the tags on the question are set to DC)

Then you should be able to do this on the email address.

Kai Becker · Answer

Hi @Kris Dewachter

thank you for your question. The Asset Attribute "Core user" will be an array, but you are accessing it as a plain value.

You will need to loop through all of the values.

https://confluence.atlassian.com/automation/jira-smart-values-lists-993924868.html