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Hi I'm using the JIRA.JQL function but it is bringing unnecessary information on the first two lines, such as the time that was imported and the number of rows, this harms to generate graphics becau...

• Question
• cloud
• jira
• jira-cloud
• ms-excel
• ms-office-365

I've noticed when people have asked this question in the past, they are met with WHY? WHAT are you trying to do? Basically, I was playing around with it and creating projects to get a feel on how we...

• Question
• cloud
• jira
• jira-cloud

Hi everyone, I am trying to add a helpdesk email account hosted in Amazon WorkMail to could use it at my Jira Service Desk to receive Email requests. At the option "Connect a custom email accou...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Whenever I try to connect Adobe XD to JIRA Cloud, JIRA makes me create a new account using my email address but I already have an account using active directory which IS also linked to my work email....

• Question
• jira-core
• jira-core-server
• server

I need to change the color of the pie chart.    Blue - Complete Green - In Progress Grey - Not Started Yellow - At Risk Red - Blocked   In below it shows randomly for each stat...

• Question
• cloud
• jira-core
• jira-core-cloud

What I need is a report that can pull from 7 projects (may be more down the road). If I create a dashboard that has all the projects) what I need is the total hours by resource, hours remaining, Issu...

• Question
• cloud
• confluence
• jira
• jira-cloud

  7 tasks previously completed in OWF all had parcel changes but did not bridge the tax amounts over to Legacy correctly. Parcel did however update in legacy correctly.

• Question
• jira-core
• jira-core-server
• server

...o locate the Jira ID or Public key.   Any help is appreciated!

• Question
• cloud
• jira-software
• jira-software-cloud

We recently upgraded our Jira Data Center from 7.8 to 8.2 a few weeks ago and everything went well. A few support tickets came across displaying a weird header on the swimlane. So, on a scrum board,...

• Question
• board
• jira
• jira-server
• server

Folks, The instance is practically unusable. I can't even get the SEN number. I was able to download the support.zip that I am attaching here. I ask for help, because we are stopped in operation. ...

• Question
• jira
• jira-server
• server

Hello,   I have a question, maybe you guys can help me.  I want to migrate the DB of Jira from MS SQL 2008 to MS SQL 2016. I know that the DB collation itself needs to be case insensiti...

• Question
• jira
• jira-server
• server
• sql

I'm trying to create an application link between our own hosted Bamboo server to the JIRA cloud.  I've whitelisted the IP's that are listed in the following link to allow communication over 443...

• Question
• bamboo
• jira
• jira-server
• server

Hey all! Just a quick note to let you know that Super Fan pricing for Atlassian Summit 2020 registration ends this Friday, Nov 15th, 2019. This is the lowest price that will be offered all year, sa...

• Discussion
• usa

I noticed that when I go to the reports section and select either burn down or burn up charts I have the option to select Issues or story points. For the purposes of our sprints we prefer to look at ...

• Question
• cloud
• jira-software
• jira-software-cloud

We had a portal on service desk to create some request, but soon, those request will be created in another page on a custom site. My issue is some users have the direct link of the portal, so we wan...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• jql

So I have a backlog on my sidebar and I have a Sprint board with columns with different status's and some status's i don't want to appear on the Sprint board because they are not ready for developmen...

• Question
• cloud
• jira
• jira-cloud

i am trying to reduce permissions of one of our site admin , tried the below suggestion , although there isn't "Administrators" under organization setting , i noticed there is "a new admin experience...

• Question
• cloud
• jira-software
• jira-software-cloud

I'm looking to be able to view/receive the following functions: 1.) Total # of Leads (cards) given to one person 2.) Total # of Leads (cards) overall in the system 3.) Total # Leads (cards) i...

• Question
• trello

I have written a scriptrunner postfunction which sends a custom email during a transition. Our customers would like to see in the issue history that the email has been sent. Is there a way to add a h...

• Question
• jira-software
• jira-software-server
• server

Hello! I've seen multiple cases where I'm trying to create filters to hide the closed or resolved issues. However, no matter what combination I create the filter logic with, it always seems to not wo...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

My bitbucket cloud is integrated with jira. From a historic and perhaps future release perspective, I have a set of commit ids that fall into a release. I would like to programatically or using an ...

• Question
• bitbucket
• bitbucket-cloud
• cloud

From JIRA, how can I as an admin add multiple users (say from a .csv file)?

• Question
• cloud
• jira-software
• jira-software-cloud

Hello, I'm currently using a free plan next-gen Service Desk project (Key: SVC) with 3 other users for incoming support questions. Some of these questions require an escalation to our engineering te...

• Question
• cloud
• jira-service-desk
• jira-software
• jira-software-cloud

One of my agents added a customer to portal customers for one of his projects. All of a sudden he noticed 25 other portal customers show up on his list of customers for his project. Is it possible if...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I added a "blocked" status to our project workflow but 3 members of the team cannot see the new column. I have checked users, permissions and roles and these 3 developers  seem to have the same ...

• Question
• jira
• workflow