In the spirit of this month's Community theme, we wanted to share some examples of how our customers publish their knowledge base articles. Whether they have an internal or external audience, each or...
We want to have the ability to add some occasional users with free accounts to collaborate on certain job cards once we upgrade our primary team to business class.
I have been trying to migrate several projects from server to cloud. So far I have been getting multiple instances of two error types: ERROR MISC project-import We couldn't import Issue MISC-...
Hello community, I have installed Jira Software + Confluence On Premise connected to the MS active directory of the company, we are thinking of implementing Jira Service Desk and I have the following...
Hi Team, When issue type Requirements Gathering tickets are moving to New Feature issue type, how to add a new field. I think we can't add it on new feature as mandatory field. It will affect ...
Our quality assurance team would prefer to only see commits to master in JIRA. Is it possible to limit the commits shown in JIRA to a single BitBucket branch?
I need to migrate Jira software from server A to server B. Server A runs a postgresql database and Jira 8.3, server B runs an oracle DB and also Jira 8.3. I am confused by the documentation: here ...
I have a Business class account. I am also a member of another teams business class account, with the same email address. When I log in to trello via Atlassian, I can no longer use the Butler add on ...
Bitbucket search is not returning any users with special characters in their names. I see detailed instruction for Confluence but none for Bitbucket. I need to add these users to their re...
Hi, Is there a way to send JIRA issues to Perforce automatically and storing them in specific Perforce folder? Via some script or external server? I looked at ScriptRunner and REST API doc but i co...
What do I need to change to be visible as a user so that my colleagues from the other user group can provide access for my account?
This is a huge issue for us and yet there are no links to get help for this? Closed requests are displaying correctly however more important NO open requests are displaying when a reporter subm...
When a transition fails on the workflow. The ticket description needs to be prefixed with a static error message "Error". I am thinking we can use a script listener and update it. Would be really hel...
Hi, We use the support widget which you generate on our site and it works fine on all browsers bar IE. The code used is below along with the error we receive: <script data-jsd-embedded data-key=...
Hi, I'm trying to resolve an incident using the Incident REST API. However I'm getting this { "message": "You do not have the right to use Incident API", "took": 0.063, "requestId": "8558ee08-46e...
Our Velocity Report is showing a bunch of tickets that were moved around BEFORE the Sprint began, but are showing up in the Velocity Report as "Issues removed from Sprint" because they were momentari...
Good morning all! I have the following issue I know the cause but don't know how to fix it. I have two projects (for testing porposed only): one is a jira software project and the other is ...
I need to change some options in issue layout in my project. But whenever i try to click the link Scrum Default Issue Screen.from issue layout TAB in Project settings it redirects me to a page with ...
Caros, depois que alterei o fluxograma, os chamados que o status final é inserido, como por exemplo RESOLVIDO OU CANCELADO não estão saindo da fila de atendimento e antes com o fluxograma padrão isso...
Hi, when sharing a link to a Confluence page to Facebook, other than the picture and the SEO title, a part of some script is visible. The problem doesn't reproduce on LinkedIn. Any idea why it happ...
Hi guys, I despair of the red numbers at the top of the app icon. I can click what I want, they just won't go away. Do you have any ideas? I use Iphone Xs IOS 13.6. Annoying !!!!
We have Jira Software 6.2.6 and want to update to the latest version. Version 8.5 can I not install because of a fault. This is the reason for my question. Could it be possible to send me the file ...
Hello, I have this situation where a test case was executed in the sprint, and then the same test case will be executed in the Regression Test Cycle, so it is included in 2 test cycles. Eve...
Almost every product evolves through a series of releases or iterations that correct defects, add more features, or update previously implemented features. It’s quite possible that for a product ther...
I created a project and then in permission setting I changed the browse setting and manage project setting where I just added myself and not the admin, still the Admin can see that project in his log...
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