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Hello all, I've just seen that the service project name and logo are not updated in the service desk customer portal. This applies to existing project.   Thanks

• Question
• cloud
• jira-service-management

Hi there, How could I implement some restrictions on a  a specific issue type  in JIRA.Current project has 8 different issue types Example: I just created an issue type called Infrastruc...

• Question
• cloud
• jira-software
• jira-software-cloud

I'm using the TOC macro for the first time, I can see my headings listed in the preview in the macro builder, but when I hit save all that is displayed is a blue box that says table of contents, but ...

• Question
• cloud
• confluence
• confluence-cloud
• table-of-contents

Hi there, We are currently working on some migration projects and want to standardize our configuration as best as possible. We soon migrate a project where we will change some issues in terms of i...

• Question
• jira-software
• jira-software-server
• migration
• server

If I add Insight to Jira service management and I need to manage assets from customers, Is it necessary to pay extra licenses? How do I manage licences in Insight? Thanks

• Question
• cloud
• jira-service-management

We have a field called "Language", but searching (JQL) for some of the language codes does not give any result, while we're sure there should be. This is no problem for for example EN, NL and PT, bu...

• Question
• atl-rvw
• cloud
• jira-software
• jira-software-cloud

Hi folks, I'm have a team that has repetitive task and in order to plan, we will create issue from now to end of 2022 (it is controle and process check). Therefore in our Jira, we want to implement ...

• Question
• due-date
• jira
• jql
• quick-filter
• start-date

Global Permissions in Jira Cloud is an important part of permissions. In this video, I have explained- what are global permissions in Jira cloud? How to manage global permissions in Jira Cloud. Here ...

• Article
• education

Global permissions are an important part of the Jira permissions. These permissions are system-wide not for the individual. Global permissions applied to all the projects that you have in your instan...

• Article
• cloud
• education
• jira
• jira-software
• jira-software-cloud

I set up an automation to notify the daily tasks, but only goes out by the end of the day, how to change this?

• Question
• cloud
• jira-software
• jira-software-cloud

I am creating bulk issues using issue/bulk and I need to set the specific workflow of the created issues  How can i change the transition of issue while creating it

• Question
• cloud
• jira-software
• jira-software-cloud

I am new to Jira Service Desk and got the license to it. Currently i would like to install and do initial setup in one of our server. Need guidance.

• Discussion
• new-to-jsm

Hi guys, we use to stages for our JIRA application. Often it happens that people made changes in the test stage because the looking of the toolbar was the same. We already changed the colours but w...

• Question
• jira
• jira-administration
• jira-server
• server

Dear all, We are going to implement major Incident approach but without any connection to Opseginie. We simply need to setup a new major incident type and linked normal incident to it. Based on tha...

• Question
• cloud
• jira
• jira-cloud

Can we integrate a Fax machine with Jira Service Desk to create Tickets? Use case: A user sends a fax to a specific Fax number, which should result in creating a Ticket/Issue in Jira Service Desk. ...

• Question
• cloud
• jira-service-desk
• jira-service-management

Hi, Before I make something so simple, woefully complex and potentially service breaking (!) - I wanted to know how best to add the functionality to a standard JIRA user for them to change the Prior...

• Question
• cloud
• jira-software
• jira-software-cloud

I have 2 projects, currently on trial: Software project and business project (lead tracking scheme).   1st case (member A): 1. I granted access to member A for software project as admin 2. M...

• Question
• access
• cloud
• jira-core
• jira-software
• jira-software-cloud
• +1 more tag...

Hello,   I am looking to group by JIRAs based on a customized column which is not in the group by option. Is there any way to customize the grouping option? If not is there any development com...

• Question
• jira

Rest api returns only few possibilities of transitions. For example: From atlassian website I can select one from six transitions. (Escalate, Resolve this issue, Cancel request, Pending, Waiting f...

• Question
• cloud
• jira-service-management
• rest-api
• transition

In that article, I would like to share the usage of new functionality from 8.10 Jira DC in the cluster monitoring tab and say thank you to the Atlassian development team. Because previous we do parsi...

• Article
• data-center
• jira
• jira-administration
• lucene
• permission

Hi, Is it possible to add all users that are synced with our Active Directory via Atlassian Access are added as Customers in Jira Service Management? BR Hanno

• Question
• cloud
• jira-service-management

when i create a ticket on belhaf of the client even if i oboarded him in help desk he didn't receive an email he is not able to create an account for the service desk. When I fill out his email he do...

• Question
• jira-software

Hi folks, this is probably a dumb question but here goes;   What I'm trying to achieve is the following; Internal staff and admins have default permissions/access behaviour to Jira Service Ma...

• Question
• cloud
• jira-core
• jira-core-cloud
• jira-service-management

Hello,  I have created a number of issues for the project and assigned start and due dates for each task which are sitting in the "In Progress" category.  How can i assign a % complete ag...

• Question
• cloud
• jira-software
• jira-software-cloud

Hello I started using Confluence. This may quite fit my needs, but there is one thing I don't understand at all. How models work and are managed. Especially on several points that do not seem optima...

• Question
• cloud
• confluence
• confluence-cloud
• template