Opsgenie

We currently use the JSM integration to do basic Agent alerting for new JSM incidents that come in. This function works fine but we would also like to use the functionality provided by the Responder ...

• Question
• jira-service-desk
• opsgenie

We have a StatusPage integration to Opsgenie that's triggered via an email integration. Basically we have an email integration that receives the notification emails from a Third Party StatusPage. Th...

• Question
• cloud
• opsgenie

I've set up OpsGenie to acknowledge alerts when the issue is moved to the In Progress status or the issue is updated. However this is not happening. Right now, alerts must be manually ack'd through t...

• Question
• opsgenie

I generated my first report from Ops Genie for Auditors. This is part of the Header: Date Created is from 2024/01/22 12:00 AM until 2024/02/07 10:50 AM Team is 007288fd-87b0-4b52-8408-ae7b539601c9 ...

• Question
• cloud
• opsgenie

Hello all, I am experiencing issue with connecting our OpsGenie with client's Jira. In our OpsGenie, under Team dashboard > Integrations I go to add client's project to which I have access, but I ...

• Question
• cloud
• opsgenie

Hi Opsgenie Community,  Starting on February 1, 2024, Google launched new email protection requirements so we are implementing two changes to ensure secure delivery of emails you send. Stake...

• Article
• opsgenie

Hi all, I've been setting a bypass rule on my cell phone for all OpsGenie numbers published in the doc. However, I got a page this morning when OpsGenie was calling me from +86 (10) 5225-3354 instea...

• Question
• opsgenie

Hi! On 1.02 at around 7:30 UTC we experienced multiple delays when creating Opsgenie alert from Jira service tickets, for example: 7:21 - created in Jira 7:47 - created in Opsgenie  I di...

• Question
• opsgenie

I am trying to create a Global Integration of type "Google Cloud's operations suite" (a.k.a. GoogleStackdriver) and auto-assign Responders in opsgenie based on policy labels in Google Cloud Monitorin...

• Question
• cloud
• google
• opsgenie

How do I link my Opsgenie with Jira so that when a user acknowledges an alert in Opsgenie, this translates to the user being assigned that alert in Jira?

• Question
• jira
• opsgenie

We are setting up the Freshservice to OpsGenie integration. We have it mostly working - creating a new Alert is working. OpsGenie sending notes/updating Status to Freshservice is also working as expe...

• Question
• opsgenie

I am attempting to build a Microsoft Power Automate flow that includes and HTTP action step that will send an alert to Opsgenie. I am following this documentation: https://docs.opsgenie.com/docs/ale...

• Question
• opsgenie

Hello, I'd like to understand if OpsGenie can run SQL queries, specifically against a RedShift database? So say a query fires off and checks that data exists within a table, if it doesn't OpsGenie c...

• Question
• opsgenie

In the same team we have two on call schedules. One for on call and one for escalation if the on call person doesn't answer. I have everything set up appropriately (Routing rule, escalation policies ...

• Question
• opsgenie

Hello, I am trying to create a firing alert with Prometheus, Opsgenie and MS teams so that we receive an alert in case our product is down for >5 minutes. However it seems that I can't add an int...

• Question
• cloud
• opsgenie

. How to add the RCA details in the Opsgenie? 2. How to track day and month wise count of alerts for new ones? 3. How to track the tickets that were closed wirth MTTR? 4. How to track the ack...

• Question
• opsgenie

Hello, We are using Opsgenie and Opsgenie App as alerting system, however some users are complaining about having several notifications for every comment or update in the alerts when using the Opsge...

• Question
• cloud
• opsgenie

I am trying to create alert for user type but I am getting below error.  {   "code": 40301,   "message": "To perform this action, use a...

• Question
• opsgenie

Hello. We use Opsgenie to catch all alerts from many integration types where I see I can create outgoing automation rules but I do not see such option for Email integration. We are receiving manua...

• Question
• email
• opsgenie

We use own web application to manage support tickets and this support site integrates with Salesforce through API to store tickets data. Currently there are no alert mechanism implemented to manage h...

• Question
• cloud
• opsgenie

Hey Atlassian Community! I hope you're all doing well. I'm reaching out with a question about Opsgenie configuration, specifically related to Slack integration. We've been utilizing Opsgenie to man...

• Question
• opsgenie

Hello, When I send a POST Payload for the Alert API, the Priority and Tags do not seem to appear correctly with the alert. Description, Responders etc. work fine. If I put anything other than P1.....

• Question
• cloud
• opsgenie

Hello everyone,   I want to implement JSM but i am not sure about one thing regarding the ID ticket.   As i understood , JSM is using only one single type of ID for the all project - ex...

• Question
• jira-service-management
• opsgenie

Hello Opsgenie/Atlassian community, I'm currently exploring ways to implement custom workflows and prompts in Opsgenie alerts and incidents. Specifically, I want to enforce a process similar to what...

• Question
• cloud
• opsgenie

I recently received an email from Atlassian outlining them bringing alerting, on-call, and incident management features from Opsgenie into Jira Service Management. We use Opsgenie a small amoun...

• Question
• cloud
• opsgenie