Cancel Subscriptions

[Test]

Hello,

In the 'Manage Subscriptions' section it says I have 1 subscription for Confluence and linked subscriptions to Rovo.  No payment is showing.  How do I delete the subscriptions and delete the account?

[Jayesh Raghuvanshi]

@Test 

You need to cancel the Confluence and related Rovo subscriptions first from Billing Admin. After all active subscriptions are canceled and deactivated, you can initiate account deletion via your Atlassian profile. If you encounter blocking messages, contact Atlassian Support to assist with Rovo subscription cancellation and account deletion.

This approach ensures no ongoing charges and allows complete removal of your account and linked subscriptions

Thanks
Jayesh R

[Prachi Bolar]

Hello @Test ,

Welcome to Community :)

Please check out this page 

https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/

https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/

Incase you facing any issues you can reach out here https://www.atlassian.com/company/contact/purchasing-licensing?#/ and team can help you cancel the subscription

Thank You,

Prachi

[Tansu Akdeniz]

Hi @Test 

Welcome to the community!

Please check out this page: How to downgrade / cancel your Loom plan

If you still have difficulties, please contact the support team.