How do I cancel a subscription

[grace wooten]

• I’ve finished my free week and want to cancel my subscription

[Nikola Perisic · Accepted solution]

Welcome @grace wooten 

To cancel a subscription for a product or paid app:

1. Go to admin.atlassian.com/billing. Select your billing account if you have more than one.

2. Select Subscriptions, find the subscription you want to cancel, and select Manage.

3. Select more actions > Cancel subscription, then review and confirm your cancellation.

[Brittany Soinski]

+1 Nikola! Providing some further documentation that may be helpful, too:

https://support.loom.com/hc/en-us/articles/360002244518-How-to-downgrade-cancel-your-Loom-plan

[Fernando Lopes]

I want to cancel any and all relationships with Atlassian. I have never requested anything from this company and it really bothers me to receive constant charges for something I never requested.

[Brittany Soinski]

Please get in touch with our support team: https://support.atlassian.com/loom/

[Rachel Morgan]

I accidentally downloaded this app and do not want to use this service and I am on a free trial which I never agreed to. I want my account deleted and details. I have tried to follow the steps but it doesn't seem to work. It will not let me deleted my account as well. Very difficult site to navigate on a mobile and trying to email and speak to someone seems very difficult. Please could someone contact me to sort these issues out please. 

[Brittany Soinski]

Please get in touch with our support team: https://support.atlassian.com/loom/