Jira

Subtasks not coming through my board filter

I have stories created on a board that are brought into another board by using the Escalated field. The stories come through fine. But when a subtask is created on the new board, the subtask is not i...

455 views 3 0 John Schwab February 1, 2017
- Question
- jira
- jira-administration
- jira-core
Is it safe to clear issue resolution on every status transition?

Are there any side effects of clearing the resolution every time an issue changes status? Would there be any impacts to the standard reports? Our workflows are typically set up to allow all statuses...

209 views 1 0 Deleted user February 1, 2017
- Question
- jira
- jira-administration
- jira-software
discuss how to set up project manager and which product is best? Currently have Jira but just getting started.

313 views 3 0 Teresa Wylie February 1, 2017
- Question
- cloud
- jira
- jira-software
- jira-software-cloud
JSD - How to send notifications for rejected emails?

Hi all, On my company's JSD system, we've disabled user signup and have several email channels available to clients. This creates a problem when a client submits a ticket from an address not associa...

665 views 2 1 mark_mccubbin February 1, 2017
- Question
- jira
- jira-service-desk
Is there a limit on the number linked issues from one to another?

Linked issue field, how many linked issues can be displayed in this field? Our project is anticipating approximately a 1 to 3000 relationship. Is this possible?

888 views 1 0 phil harman February 1, 2017
- Question
- cloud
- jira
- jira-software
- jira-software-cloud
Can't move issue to In-progress in the scrum board ? Please Help

Can't move issue from one status to orther on scrum board. Tried Move and Transition permission. Board access to all loggedin user and admin. Issue is assigned to me.

1,296 views 1 0 Tahir Patel February 1, 2017
- Question
- cloud
- jira
- jira-software
- jira-software-cloud
Password expiration

I know this question has been asked a lot. However, I'd like to know how other JIRA admins are dealing with the issue ... My company has a policy of expiring passwords after 90 days. We're using Cro...

5,354 views 3 2 Michael Schnitzler February 1, 2017
- Question
- jira
- jira-administration
- jira-core
Hi, I can not use version report if I work with sub-task in parents and all estimates and time tracking is done only in sub-tasks. Is there possibilities to configure this version report so that it takes in account sub-tasks estimates?

Here are some pictures: Capture.JPG And here is how this parent looks: Capture1.JPG Also version it self don't shows any time estimates: Capture2.JPG Board is configured to original tim...

473 views 1 2 Janis Lama February 1, 2017
- Question
- jira
- jira-software
Is it possible to remove all labels from my project epics/stories/tasks/subtasks?

I would like to clean all labels from the project I'm working on. I would like to clean all epics stories tasks subtasks. Is it possible in one fast operation?

1,079 views 1 1 silversonicaxel February 1, 2017
- Question
- cloud
- jira
- jira-cloud
- jira-core
- label
- +1 more tag...
Export to Excel and keep sub-tasks hierarchy

I have JIRA 6.2 and many issues within a release. Some issues have sub-tasks. When I export all issues within the release, sub-tasks are scattered within the report. Is there a method to expo...

3,622 views 3 0 philippos February 1, 2017
- Question
- jira
- jira-core
- ms-excel
how to use same timezone in comments

so - my server is situated in USA, my team are based in UK. team have all set profile to correct UK time zone however - issue is some updates on a ticket use the system time (USA) yet updates added ...

309 views 1 0 Richard February 1, 2017
- Question
- jira
- jira-service-desk
${request.sharedwith}

In the Service Desk Customer Automation Template there is a line: <p class="jsd-request-sharedwith"> This is shared with ${request.sharedwith}. </p> and the resul...

1,874 views 7 0 Chris Adams January 31, 2017
- Question
- jira
- jira-service-desk
Issue sorting and filtering

In other tools and in Excel I've been used to have a funnel to press to have the possibility to select individual field values, directly in the column header. I've seen a similar featu...

955 views 3 1 Per Norden January 31, 2017
- Question
- jira
- jira-core
Can we merge two Jira Workflows?

703 views 1 0 Poorvi January 31, 2017
- Question
- jira
- jira-software
Modify customer invitation email on local server

I would like to personalize or disable the invitation email that JIRA Service desk, on local installation, sends to customer: is it possible? thank you

314 views 1 0 Antonino Randazzo January 31, 2017
- Question
- jira
- jira-service-desk
- moderators
How can I build a dashboard to get all stories status in a sprint

how can I build my own report for example to get all stories status in a sprint for a specific project.

403 views 1 0 Turki Altamimi January 31, 2017
- Question
- jira
- jira-core
Error 500

Hello, When changing the workflow of a servicedesk project of ours we are getting a 500 error and cannot change anything. The error we get is what you see below: Hope you can help us out. ...

493 views 2 0 Patrick Tessels January 31, 2017
- Question
- cloud
- jira
- jira-service-desk
- jira-service-desk-cloud
Resolved field is empty in issue navigator but not in issue

Hi all we have a problem with the resolved field in the issue navigator. This filter returns issues but it shouldnt? status in (Closed, Resolved) and resolved is EMPTY The resolved field is empty...

1,300 views 3 1 maschle January 31, 2017
- Question
- date
- jira
- jira-administration
- jira-core
- resolution
- +1 more tag...
Is there any practical way to track mentions on issue comments

JIRA is meant for tracking issues, which it does pretty well. However each of these issues have its own related comments, eg, dev 1 this isn't executed properly, you need to do this or is this operat...

516 views 1 1 Richard Ham January 31, 2017
- Question
- cloud
- jira
- jira-software
- jira-software-cloud
store the issue details into a text file

Hi Is it possible to storing issue details to specific destinations custom post-function options of using third party plugins (script runner) ? please guide me Thanks & regards

398 views 1 1 Naidu Lothugedda January 31, 2017
- Question
- jira
- jira-core
Service Desk automatically assign request to organization

Hi Guys In my scenario customers submit requests to the service desk via email. Once the email is received an issue in the service desk is created. Is there a way to automatically assign an organisa...

7,643 views 10 1 garyj January 31, 2017
- Question
- jira
- jira-service-desk
sub-task linked with inked issue of parent issue

Hi, I have 2 projects. Project A and Project B. Created 2 issues : Issue 1 for Project A and Issue 2 for Project B. Issue 1 : Sub-task is created in 1 transition say create. Now I ...

691 views 1 0 Krithica Gowri Shankar January 31, 2017
- Question
- jira
- jira-core
I want my client to just look into the issue ticket in which he is assigned to, and he belongs only to one project.He shouldnt see any others projects.Can you plz list the step by step procedure for this. I am a beginner in JIRA cloud.

350 views 3 0 mounika.p January 31, 2017
- Question
- cloud
- jira
- jira-software
- jira-software-cloud
The SMTP test connection is not working

I'm getting this error when sending test mail. An error has occurred with sending the test email: com.atlassian.mail.MailException: javax.mail.MessagingException: Exception reading response; &nbsp...

885 views 1 0 M Shaikh January 31, 2017
- Question
- jira-administration
JIRA OnDemand Backup configuration

I have following questions for a JIRA onDemand( JIRA on Cloud) backup 1) Is the backup automated and handled by Atlassian or done manual by the JIRA administrator 2) What is the usual frequ...

573 views 1 0 Anurag Mohapatra January 31, 2017
- Question
- cloud
- jira
- jira-cloud
- jira-core