Jira

Hi! Does anyone know if and how JIRA can be setup to provide external customers with secure access to JIRA, so that they could submit tickets/issues via the tool?   Any feedback would be grea...

• Question
• jira

I've been working on this for the past couple of days now and have gotten nowhere. I'm unable to use my service desk because the permissions are incorrect but when I try to go to the edit permissions...

• Question
• jira
• jira-service-desk
• jira-software
• null-pointer-exception
• permission
• +1 more tag...

Hi Community, I have a scenario where jsd customer portal is not used by customers, however customers are "Portal customers only" , so no jsd accounts. Customer permission that is selected is "Anyon...

• Question
• cloud
• customer
• jira
• jira-service-desk
• portal-only

Hello,  how would I customize the screen that the customer uses to browse their service requests.  I would like to add the ability to filter or search on the fields they are being displayed...

• Question
• customer-portal
• jira
• jira-service-desk
• request

Hi All, What is the relationship between story points and time tracking? Secondly, if I am using time tracking, can I view the velocity in terms of time tracked? Where can I find more info about t...

• Question
• burndown
• jira
• story-points
• time-tracking
• velocity

We have an issue type "Release" and on that it has multiple tabs (due to the number of custom fields needed for the ticket) When I have a radio button it displays like the attached screenshot (title...

• Question
• jira

I've written a Jira Report plugin and have been asked to add graphs in addition to the tabular data. How do I add graphics to my report (or is there another plugin type?)

• Question
• app
• graph
• jira

Can you help me with this issue.

• Question
• jira
• jira-service-desk

I just setup a new JIRA server.  JIRA 7.5.2. The install showed no errors.  The integrity Checker Pass everything but    Check for Duplicate Permissions Check the permissio...

• Question
• jira

It takes several seconds to switch from the main project menu which has Backlog and Active Sprints into the Isses menu that has Open, Done, Recently View, etc. I'd like to have one menu under the pr...

• Question
• jira

HI All,   we recently migrated from self-hosted to cloud, & now i want to move existing portfolio in self-hosted to cloud. I think that was a live portfolio plan  Is there a way to ...

• Question
• advanced-roadmaps

Greetings all, I would like to create a very basic service desk request screen to be used by our users to request permissions for Confluence, Jira and Bitbucket/Stash.  I would like it to have...

• Question
• jira

I am trying out the GANTT chart for JIRA CORE and finding that it does not meet my needs.  Are there others I can use?  If so how can I get them, tried to upload one I found and could not f...

• Question
• jira-core

This may have been something I did.  Recently took over as JIRA Admin, and took on the task of modifying Workflows for the current project.  Somewhere in the last day, something has caused ...

• Question
• jira-administration
• jira-core

Hi, I've just installed Jira (v7.5.2). It's empty, no project in it yet; I'm the only user. I was shocked when I saw it has already eaten 1+ GB memory. I tried, with the same results: On Windo...

• Question
• java
• jira-software

Hi. I'm currently in the process of implementing time tracking in JIRA and scratching my head a bit. We have a required to require that any assignee logs work to a task and any associated sub-task...

• Question
• jira
• time-tracking

Hi Team, We have recently configured & enabled JEditor plugin in JIRA server (v.7.2.0)  for few projects fields like Comments and Description. ( jeditor renderer). HTML tags have been...

• Question
• jira

I am using Jira cloud, I recently created 10 filters and gave permissions for the teams to access the filters(i.e. 10 filters for 10 teams). The teams are able to view the columns saved for the filte...

• Question
• export
• cloud
• csv
• filter
• jira
• +1 more tag...

I am using Jira Cloud. I recently setup around 10 filters and gave permissions to access the filter for those teams(10 Filters created for each team)-  In the issue navigator , they are able to...

• Question
• jira

Hello, we're using Jira Service Desk and Jira Agile Boards/Core/Software. We read that our limit for the smallest license are 10 users for the boards and 3 agents for Service Desk, but how many cust...

• Question
• jira
• jira-service-desk

I'm trying out the new Kanban backlog for one of my boards. I created the status "Backlog" in my workflow so I can apply it to the Kanban backlog column in column management. I have my workflow ...

• Question
• jira

I need to prevent developers logging work on issues which status is "NOT STARTED"  I have tracked it down to set a property to the "NOT STARTED" status of the related Workflow.  I don't f...

• Question
• jira
• atlassian-support

I created a new project and can log work just fine, however I cannot view MY OWN worklogs once I have logged them. I know that they were created successfully because the total tempo time logged incre...

• Question
• jira
• project-management
• tempo
• worklog

Hello, I am new at Jira. Can you please help me and explain how do I invite people to view and edit my project? I sent the link but they failed to open it. Thank you.

• Question
• jira
• jira-software

JIRA Portfolio: How do I get an Epic that is linked to an Initiative (through Issue Link in Jira) to adopt that Initiative in Portfolio.  It appears I have to manually add the Initiative and The...

• Question
• advanced-roadmaps